List of MaestroQA Customers
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United States
Since 2010, our global team of researchers has been studying MaestroQA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MaestroQA for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MaestroQA for Customer Support include: Tails.com, a United Kingdom based Consumer Packaged Goods organisation with 296 employees and revenues of $95.0 million, Dailypay, a United States based Professional Services organisation with 844 employees and revenues of $78.0 million and many others.
Contact us if you need a completed and verified list of companies using MaestroQA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MaestroQA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dailypay | Professional Services | 844 | $78M | United States | MaestroQA | MaestroQA | Customer Support | 2020 | n/a | In 2020, Dailypay implemented MaestroQA in a Customer Support context to operationalize an in-house quality assurance capability during a staged transition from 100% BPO-staffed Level 1 support to an internal support organization. The deployment focused on using MaestroQA as the primary QA platform to embed standardized evaluation and coaching workflows into Customer Operations. MaestroQA was configured to support scorecards, evaluation workflows, and feedback loops, with the implementation owner serving as administrator and subject matter expert for the application. A dedicated team of six QA analysts was built, trained, and directly supervised to run consistent calibration sessions and agent coaching cycles for an in-house program of over 100 agents. Training and QA processes were incorporated into onboarding and ongoing agent development to institutionalize quality practices. Integrations were implemented with Zendesk for ticket context, ObserveAI for interaction analytics, Five9 for telephony metadata, and Tymeshift for workforce management, each used to populate evaluations and centralize reporting to cross-functional stakeholders. MaestroQA functioned as the orchestration layer connecting contact center data sources and QA outcomes, enabling consolidated visibility across support queues. Operational coverage targeted Level 1 support within Customer Operations and the QA team supporting the broader support organization. Governance changes included defined QA reviewer roles, scheduled calibration sessions, and structured reporting lines into product and operations leadership, and the revised support strategy explicitly aimed to improve user outcomes. The administrator and SME role centralized ownership of MaestroQA and adjacent support tools to maintain consistent evaluation criteria and timely coaching interventions. | |
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Tails.com | Consumer Packaged Goods | 296 | $95M | United Kingdom | MaestroQA | MaestroQA | Customer Support | 2022 | n/a | In 2022, Tails.com implemented MaestroQA in the Customer Support category to formalize coaching, quality monitoring and productivity workflows for its CX organisation in Richmond upon Thames. The deployment centered on a newly created Performance Coach role, with MaestroQA used as the primary platform to build coaching artifacts, macros and session content that standardised feedback and development interactions for specialists and team leads. Tails.com configured MaestroQA to support structured QA and coaching workflows, creating coaching macros, tools and session templates inside the MaestroQA package. The implementation included scripted review practices, structured one to one coaching records and session artifacts that enabled systematic deep dives into individual agent work through screen capture and shadowing, forming the basis for tailored support plans. MaestroQA was used in conjunction with Zendesk Explore for operational reporting, with Zendesk Explore reports feeding performance metrics back into MaestroQA coaching cycles. The operational scope covered CX specialists across email and phone channels, managers and Team Leaders, and included movement of specialists between email and phone teams to better align skills to channel demand. Governance was established by formalising the coaching job role, training managers on coaching techniques and embedding small group and one to one coaching cadences. Outcomes reported by Tails.com include explicit productivity improvements, with an average increase of 30 percent in specialist productivity, individual AHT reductions such as one specialist moving from the high 600s to approximately 345 seconds, another specialist reducing AHT by 200 seconds via Zendesk Explore driven coaching, and three coached specialists promoted within a year. |
Buyer Intent: Companies Evaluating MaestroQA
- Tufts University, a United States based Education organization with 5494 Employees
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