List of Maropost Service Cloud Customers
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Since 2010, our global team of researchers has been studying Maropost Service Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Maropost Service Cloud for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Maropost Service Cloud for Customer Support include: Altapac Australia, a Australia based Retail organisation with 60 employees and revenues of $7.0 million, Speed Parts Australia, a Australia based Retail organisation with 15 employees and revenues of $4.0 million, Hooked Online Australia, a Australia based Retail organisation with 10 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Maropost Service Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Maropost Service Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Altapac Australia | Retail | 60 | $7M | Australia | Maropost | Maropost Service Cloud | Customer Support | 2018 | n/a | In 2018, Altapac Australia implemented Maropost Service Cloud to consolidate Customer Support, ecommerce and omnichannel operations on a single Maropost platform. The Maropost Service Cloud deployment is positioned as the Customer Support layer within that unified platform, targeting CRM and support workflows alongside order and inventory operational flows. The implementation focused on Customer Support capabilities common to service cloud platforms, including case management, ticketing, automated routing and SLA-driven workflows, plus a knowledge base for agent enablement. Configuration work emphasized unified customer records and service automation to align support interactions with ecommerce order data and inventory visibility, supporting rapid SKU expansion initiatives. Operational coverage extended across Altapac units in Australia, bringing customer service, ecommerce operations and inventory teams into a shared support environment. Governance changes included centralized case routing, role-based access for service teams and workflow standardization to support omnichannel messaging and unified-platform service processes. The platform deployment is reported to have supported rapid SKU expansion and roughly 200 percent year on year online order growth, outcomes cited as resulting from the broader Maropost modernization across ecommerce, customer service and inventory/omnichannel operations. Maropost Service Cloud served as the Customer Support component within that consolidated platform approach. | |
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Hooked Online Australia | Retail | 10 | $3M | Australia | Maropost | Maropost Service Cloud | Customer Support | 2009 | n/a | In 2009 Hooked Online Australia provisioned Maropost Service Cloud for Customer Support to add a dedicated support layer to its Maropost Commerce Cloud deployment. Hooked Online adopted Maropost Commerce Cloud to unify multi-channel sales, inventory and customer interactions in Australia, driving approximately 74% year-on-year growth and enabling the business to process about 80,000 orders per year with a very small team. The attribution of Maropost Service Cloud is based on Hooked Online’s testimonial and inclusion on Maropost Service Cloud pages, so Service Cloud deployment is an inferred module-level implementation rather than explicitly detailed in the case study. The Maropost Service Cloud implementation is described as supporting standard Customer Support workflows, with inferred configuration of ticketing and case management, a unified customer record that surfaces commerce and order context, and workflow automation for routing and SLA handling. Maropost Service Cloud was likely configured to expose order history and inventory status alongside customer profiles to accelerate first contact resolution and reduce context switching for agents. The narrative restates Maropost Service Cloud as the application delivering Customer Support capabilities alongside the Commerce Cloud platform. Operationally the implementation is focused on the customer service function supporting the small internal operations team, with integration alignment to Maropost Commerce Cloud to ensure order and customer data consistency across sales and support channels. Governance changes implied by the deployment include centralizing support workflows, role based access to customer and order data, and formalized escalation paths to handle returns and post sale inquiries. The case materials do not specify external system integrations beyond Maropost products, nor do they provide explicit cost or measured support outcomes for the Maropost Service Cloud module. | |
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Speed Parts Australia | Retail | 15 | $4M | Australia | Maropost | Maropost Service Cloud | Customer Support | 2018 | n/a | In 2018, Speed Parts Australia deployed Maropost Service Cloud to centralize ecommerce, order and customer management across Australia. Maropost Service Cloud was adopted as the Customer Support application to bring customer interactions and order context into a single support layer for the retailer. The implementation emphasized Service Cloud capabilities aligned with Customer Support functions, including case management, consolidated customer profiles, and order-linked support workflows to handle high catalog volume. Configuration prioritized support workflows that surface order and SKU context in agent screens, and catalog-aware routing to align service tasks with commerce operations. Operationally the deployment unified ecommerce, order management and customer service processes for Speed Parts Australia, extending across its Australia sales and fulfillment footprint. Integrations were focused on connecting storefront order feeds and internal order processing flows to the Service Cloud support layer, enabling support agents to act on order state and catalog details without switching systems. Governance updates centralized support routing and introduced consolidated customer record ownership to reduce data fragmentation across commerce and support functions. The Maropost Service Cloud adoption supported SKU scale growth from approximately 50,000 to over 700,000 and was associated with sustaining greater than 20% annual revenue growth as reported in the vendor case narrative. |
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