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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

List of Medallia Cooladata Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
3M Thailand Manufacturing 1000 $250M Thailand Medallia Medallia Cooladata Customer Analytics 2021 n/a
3M Thailand implemented Medallia Cooladata in 2021 as a Customer Analytics solution on its corporate website. The Medallia Cooladata deployment concentrates on site-level behavioral data capture and session analytics, instrumenting front-end web events and user journeys across product, support, and contact pages. Implementation targeted digital marketing and customer experience functions, aligning web interaction telemetry with marketing analytics and e-commerce measurement. The scope is the Thailand website, with instrumentation focused on web event streams rather than back-office transactional systems. Configuration emphasizes standardized event schemas, sessionization, cohort segmentation, and ad hoc behavioral queries that are consistent with Customer Analytics capabilities. Medallia Cooladata centralizes event data for dashboarding and cohort analysis used by marketing and CX teams, and governance practices center on tagging standards, data quality controls, and role-based access managed by analytics and digital teams. Rollout follows iterative instrumentation and measurement cycles, embedding product and experience analytics into operational workflows for marketing and customer experience teams.
Air New Zealand Australia Transportation 200 $48M Australia Medallia Medallia Cooladata Customer Analytics 2021 n/a
In 2021, Air New Zealand Australia deployed Medallia Cooladata as a Customer Analytics solution on its website. The implementation focused on instrumenting the public web property to capture event level and session level behavioral data, supporting customer experience, digital product, and marketing analytics use cases. Medallia Cooladata is used to centralize clickstreams, form interactions, and booking flow telemetry for analysis and reporting. Configuration centered on event schema design, real time event ingestion, and prebuilt dashboards and cohort segmentation typical of Customer Analytics platforms. Deployment included client side tracking on web pages and server side event collection where available, enabling funnel analysis, journey orchestration, and segmentation workflows for customer experience and digital teams. Governance practices emphasized standardized event taxonomy and access controls to support cross functional analytics, and the rollout was scoped to the website rather than broader enterprise systems.
Animal Friends Insurance Insurance 567 $81M United Kingdom Medallia Medallia Cooladata Customer Analytics 2019 n/a
In 2019, Animal Friends Insurance implemented Medallia Cooladata for Customer Analytics on its website. Medallia Cooladata was deployed as the primary web event capture and behavioral analytics layer to instrument digital customer interactions and feed an event stream used for session and funnel analysis. The implementation emphasized event taxonomy and data model configuration within Medallia Cooladata, with capabilities aligned to cohort analysis, funnel reporting, real time dashboards, segmentation, and custom event properties. Configuration work focused on capturing page views, form interactions, quote and purchase conversion events, error and validation events, and derived behavioral signals to support digital experience measurement. Operational coverage was scoped to the company website and the digital channel, supporting marketing, user experience, product and customer experience teams across Animal Friends Insurance in the United Kingdom. Medallia Cooladata was used to surface dashboards and segmented behavioral views for campaign and UX analysis, and to enable analytics-driven prioritization of digital improvements. Governance activity centered on standardizing event definitions, implementing consent and privacy controls consistent with UK data protection practices, and phasing rollout across site properties to validate event quality before broader consumption by business stakeholders.
AO.com Retail 2921 $1.4B United Kingdom Medallia Medallia Cooladata Customer Analytics 2020 n/a
In 2020, ao.com implemented Medallia Cooladata on its website to establish a Customer Analytics capability supporting digital commerce and customer experience functions. Medallia Cooladata captures event-level web telemetry to enable sessionization, funnel analysis, cohort segmentation, and behavioral queries, and it populates dashboards and ad hoc analytical workspaces for downstream consumption. The deployment centers on web instrumentation and an event pipeline feeding Medallia Cooladata's query and dashboard layers, with configuration focused on event taxonomy, schema design, and analytic model readiness. This implementation positions Medallia Cooladata as the primary Customer Analytics engine for on-site behavior analysis at ao.com. The roll out included governance constructs and operational processes such as a defined event taxonomy, naming conventions, role-based access controls, and data stewardship responsibilities assigned to digital analytics, marketing, and customer experience teams across the United Kingdom. Operational workflows emphasize iterative instrumentation, validation of event quality, change control for event schema, and self-service analytics via configured dashboards and ad hoc queries in Medallia Cooladata. The project scope is web-focused and organized to provide commerce and customer teams with standardized behavioral datasets and analytical views to support on-site experience and digital commerce decision making.
Aruba Marriott Resort & Stellaris Casino Aruba Leisure and Hospitality 280 $63M Aruba Medallia Medallia Cooladata Customer Analytics 2021 n/a
In 2021, Aruba Marriott Resort & Stellaris Casino Aruba deployed Medallia Cooladata on its website to support Customer Analytics for guest behavior and digital engagement. The deployment centers on web-based event collection and analytics, positioning Medallia Cooladata as the primary application for analyzing session activity and online guest interactions. The Medallia Cooladata implementation emphasizes event-level tracking, sessionization, funnel analysis, segmentation, and real-time dashboarding, consistent with Customer Analytics functional workflows. Configuration work included defining an event taxonomy for key website touchpoints, building behavioral segments for marketing and guest experience teams, and provisioning dashboard templates for routine analysis. Operational coverage is focused on the corporate website and associated digital guest experience workflows, with analytics outputs consumed by marketing, digital, and guest operations functions. Data is instrumented at the website layer to capture user journeys and feed analytics workflows that inform on-site personalization and campaign targeting strategies. Governance and rollout were organized around digital and guest experience stakeholders, with control points for event naming, data access, and dashboard permissions. Ongoing operational processes include taxonomy maintenance and dashboard stewardship to ensure consistent Customer Analytics reporting across teams.
Retail 1066 $649M United Kingdom Medallia Medallia Cooladata Customer Analytics 2019 n/a
Banking and Financial Services 29508 $8.0B Canada Medallia Medallia Cooladata Customer Analytics 2021 n/a
Banking and Financial Services 615 $150M United States Medallia Medallia Cooladata Customer Analytics 2021 n/a
Media 10 $1M Nigeria Medallia Medallia Cooladata Customer Analytics 2018 n/a
Leisure and Hospitality 10000 $13.0B United Kingdom Medallia Medallia Cooladata Customer Analytics 2020 n/a
Showing 1 to 10 of 116 entries

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FAQ - APPS RUN THE WORLD Medallia Cooladata Coverage

Medallia Cooladata is a Customer Analytics solution from Medallia.

Companies worldwide use Medallia Cooladata, from small firms to large enterprises across 21+ industries.

Organizations such as Marriott, CIBC Canada, Betfred and DXC Technology are recorded users of Medallia Cooladata for Customer Analytics.

Companies using Medallia Cooladata are most concentrated in Leisure and Hospitality, Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.

Companies using Medallia Cooladata are most concentrated in United States, Canada and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Medallia Cooladata across Americas, EMEA, and APAC.

Companies using Medallia Cooladata range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 40.52%, large organizations with 1,001-10,000 employees - 26.72%, and global enterprises with 10,000+ employees - 7.76%.

Customers of Medallia Cooladata include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Medallia Cooladata customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Analytics.