List of Medallia Experience Orchestration Customers
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Since 2010, our global team of researchers has been studying Medallia Experience Orchestration customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Medallia Experience Orchestration for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Medallia Experience Orchestration for Customer Experience include: Energie Baden-Württemberg, a Germany based Utilities organisation with 30722 employees and revenues of $40.14 billion, BSH Hausgerate, a Germany based Manufacturing organisation with 60000 employees and revenues of $16.45 billion, Pagegroup, a United Kingdom based Professional Services organisation with 7300 employees and revenues of $2.20 billion and many others.
Contact us if you need a completed and verified list of companies using Medallia Experience Orchestration, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Medallia Experience Orchestration customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BSH Hausgerate | Manufacturing | 60000 | $16.5B | Germany | Medallia | Medallia Experience Orchestration | Customer Experience | 2023 | n/a |
In 2023, BSH Hausgerate implemented Medallia Experience Orchestration to personalize direct to consumer and digital shopping journeys across multiple brands and countries. The initiative targeted D2C commerce channels and digital storefront experiences within the companys global e commerce footprint.
The deployment used Medallia Experience Orchestration modules aligned with digital journey orchestration and web personalization to sequence and deliver context sensitive experiences, leveraging Customer Experience workflows for on site personalization and journey-level decisioning. Configuration emphasized rule based orchestration and audience segmentation tied to commerce triggers, with Medallia Experience Orchestration controlling experience variants and personalization logic across touchpoints.
Operational coverage spanned multiple brands and national markets inside BSH Hausgerate, impacting e commerce, marketing, and digital merchandising functions. Governance and rollout were organized around centralized orchestration of customer journeys and brand specific personalization rules, enabling coordinated experimentation and measurement across sites. Reported commerce outcomes included a 106 percent increase in conversion rate and a 22 percent add to cart uplift, outcomes attributed to the Medallia Experience Orchestration driven personalization.
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Energie Baden-Württemberg | Utilities | 30722 | $40.1B | Germany | Medallia | Medallia Experience Orchestration | Customer Experience | 2022 | n/a |
In 2022, Energie Baden-Württemberg implemented Medallia Experience Orchestration to capture web and journey signals and to orchestrate individualized experiences for energy customers within its Customer Experience function. The deployment positioned Medallia Experience Orchestration as the orchestration layer for digital customer touchpoints, instrumenting signal collection and real-time decisioning to increase the relevance of customer interactions and strengthen customer relationships.
Configuration centered on MXO driven journey orchestration and web personalization capabilities, with implementation workstreams for event ingestion, rules based orchestration, real time decisioning, and experience delivery. Functional modules inferred from the project and EnBW privacy documentation include journey analytics, personalization engines, and orchestration workflows that map web and journey signals to individualized customer moments.
Operational integration focused on capturing web signals and journey telemetry from online channels and feeding those signals into the orchestration layer to drive front end personalization and message delivery. Governance and data handling aligned with EnBW privacy controls for MXO as referenced in the privacy documentation, and the rollout targeted digital customer channels for energy customers, producing improved interaction relevance and strengthened customer relationships as noted in the Medallia case study.
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Pagegroup | Professional Services | 7300 | $2.2B | United Kingdom | Medallia | Medallia Experience Orchestration | Customer Experience | 2024 | n/a |
In 2024, Pagegroup implemented Medallia Experience Orchestration to automate candidate-facing journeys and increase candidate intimacy at scale. Medallia Experience Orchestration is deployed as a Customer Experience platform within Pagegroup's recruitment and HR-facing digital experience programs across its global footprint. The deployment targets unifying candidate engagement workflows and orchestration across talent acquisition touchpoints to support consistent experience design.
Module usage is inferred to be candidate journey orchestration and real-time interaction management, configured to drive event-triggered personalization and decisioning across candidate touchpoints. Implementation work emphasized routing candidate signals into orchestration templates, building real-time interaction rules, and creating candidate profile segmentation to enable personalized messaging and next-best-action workflows. The narrative frames Medallia Experience Orchestration as the operational layer for orchestrating candidate journeys rather than a point solution for a single channel.
The implementation scope covers recruitment and HR business functions across Pagegroup's global sites, aligning candidate-facing channels with centralized orchestration capabilities. The source case framing does not enumerate named integrations, therefore explicit downstream system connections are not stated, while the orchestration platform is described as embedded in broader recruitment and HR digital experience programs. Operational coverage includes candidate touchpoints and interaction management across markets.
Governance and rollout are described in programmatic terms, with cross-functional ownership implied between HR and digital experience teams and phased configuration governance to manage templates, orchestration rules, and candidate consent controls. The stated objective is to increase candidate intimacy at scale through automated journeys using Medallia Experience Orchestration, standardizing candidate engagement practices across regions and centralizing real-time interaction management under a Customer Experience orchestration layer.
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