List of Medallia Net Promoter Score Customers
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Since 2010, our global team of researchers has been studying Medallia Net Promoter Score customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Medallia Net Promoter Score for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Medallia Net Promoter Score for Customer Experience include: Mercedes Benz, a Germany based Automotive organisation with 17564 employees and revenues of $158.87 billion, ABN AMRO Netherlands, a Netherlands based Banking and Financial Services organisation with 18295 employees and revenues of $7.00 billion, Benefit Cosmetics, a United States based Consumer Packaged Goods organisation with 5000 employees and revenues of $633.0 million and many others.
Contact us if you need a completed and verified list of companies using Medallia Net Promoter Score, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Medallia Net Promoter Score customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO Netherlands | Banking and Financial Services | 18295 | $7.0B | Netherlands | Medallia | Medallia Net Promoter Score | Customer Experience | 2015 | n/a |
In 2015, ABN AMRO Netherlands deployed Medallia Net Promoter Score as the foundation of a bank wide Voice of the Customer program. The Medallia Net Promoter Score deployment was positioned within the bank's Customer Experience agenda and incorporated Medallia Voices and Medallia Employee Ideas modules to centralize customer and employee feedback.
Implementation focus included configuring survey capture, closed loop case management, and employee idea intake workflows. The program emphasized moving from score watching to closing the loop, with configuration supporting frontline issue assignment, escalation, and resolution tracking, and the employee idea capability capturing suggestions for operational improvement.
Rollout covered retail banking operations across the Netherlands, with operational coverage spanning frontline staff, branch management, and customer experience teams. The implementation integrated feedback capture into daily operations and established feedback channels into service recovery and contact center workflows.
Governance shifted toward accountability and frontline empowerment, instituting closed loop processes and owner assigned resolutions to ensure responsiveness. ABN AMRO later piloted and expanded employee idea capture under the MINT initiative in 2017 to 2018, extending employee driven feedback into continuous improvement processes.
Within two years the bank reported a 60% increase in overall NPS and high frontline issue resolution rates, reflecting the operational emphasis on closing the loop and empowerment. These outcomes are tied to the Medallia Net Promoter Score driven Voice of the Customer program and the Customer Experience capability it provided.
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Benefit Cosmetics | Consumer Packaged Goods | 5000 | $633M | United States | Medallia | Medallia Net Promoter Score | Customer Experience | 2016 | n/a |
In 2016 Benefit Cosmetics implemented Medallia Net Promoter Score using Medallia Experience Cloud across its North American retail stores as part of the Mirror, Mirror programme to capture store-level customer feedback. The deployment focused on measuring Net Promoter Score at the store level and surfacing open comments directly to store managers for operational follow up.
Functionally the implementation provided store-level NPS measurement, consolidated customer comment capture, mobile access to feedback, and branded dashboards to enable close the loop follow up by store managers. Medallia Net Promoter Score was configured to present actionable NPS and verbatim feedback in manager-facing dashboards, supporting routine store operations and customer experience workflows.
Operational scope covered Benefit Cosmetics retail stores in North America and targeted store managers and store operations teams as primary users, aligning the Customer Experience capability with frontline feedback and recovery processes. Rollout began in August 2016 and governance emphasized manager ownership of follow up through mobile dashboards and branded reporting.
In less than nine months the Mirror, Mirror programme raised average store NPS by 5.8 points and gave managers mobile access to feedback and branded dashboards for close the loop follow up, outcomes reported by the company.
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Mercedes Benz | Automotive | 17564 | $158.9B | Germany | Medallia | Medallia Net Promoter Score | Customer Experience | 2013 | n/a |
In 2013 Mercedes Benz deployed Medallia Net Promoter Score across dealerships and corporate to capture customer feedback for purchasing, leasing, and vehicle servicing in North America. Medallia Net Promoter Score was implemented as the Customer Experience system to centralize NPS measurement across retail and service touchpoints, supporting roughly 500k surveys per year and about 5,000 users including dealership managers and corporate service teams.
The implementation emphasized real-time dashboards and mobile alerts as core capabilities, delivering actionable NPS reporting to frontline managers. The solution powered closed-loop follow-up at the dealership level, enabling service recovery workflows and direct manager notifications for customer escalations.
Operational coverage included Mercedes Benz dealerships and corporate operations in North America, with mobile alerting and dashboard access distributed to dealership managers. The program supported pilots like Premier Express, which were measured through the Medallia Net Promoter Score data and subsequently rolled out nationally based on pilot validation.
Governance and workflow changes focused on dealer-level accountability for follow-up and centralized visibility for corporate teams, with dashboards and mobile alerts driving faster responsiveness. Closed-loop processes and pilot measurement were institutionalized to standardize rollout criteria and operationalize Customer Experience insights across sales and service functions.
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