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List of MegaPhone AI Tableside Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Chicago Firehouse Restaurant Leisure and Hospitality 10 $1M United States MegaPhone AI MegaPhone AI Tableside Collaboration 2022 n/a In 2022, Chicago Firehouse Restaurant implemented MegaPhone AI Tableside. The deployment is cited on MegaPhone AI's GhostPhone hospitality page, linking the Chicago, IL restaurant to the vendor's cloud and AI phone guest-communication services. MegaPhone AI Tableside appears under the Collaboration category and is described by the vendor as supporting reservations and front-of-house CRM workflows. MegaPhone AI Tableside is represented as a cloud-hosted voice and messaging stack that combines AI-enabled phone handling with SMS text back and voicemail transcript capabilities. The vendor materials call out functional capabilities such as call deflection, SMS based guest responses, and automated voicemail transcription, which map to Collaboration use cases for real-time guest communication and reservation management. Operational coverage is centered on front-of-house operations and reservation management at the Chicago, IL location and within the vendor's United States hospitality footprint. The implementation profile is consistent with a small hospitality operator and implies a lightweight cloud deployment model without on-premise telephony infrastructure. Descriptions of the implementation indicate configuration of channel routing, SMS templates, and delivery of voicemail transcripts into staff-facing reservation and guest-communication processes. Vendor documentation does not provide restaurant-specific implementation figures or detailed integration lists, therefore explicit governance and rollout metrics are not available. The public reference ties Chicago Firehouse Restaurant to MegaPhone AI Tableside as the Collaboration application used to instrument guest communication and reservation workflows.
Torino Ramen Leisure and Hospitality 25 $2M United States MegaPhone AI MegaPhone AI Tableside Collaboration 2022 n/a In 2022, Torino Ramen implemented MegaPhone AI Tableside. The deployment targeted front-of-house guest communications and reservations and is categorized as Collaboration. MegaPhone AI Tableside is presented as part of MegaPhone AI's hospitality product suite, and vendor materials highlight call screening, automated text-back, and voicemail transcription capabilities. Torino Ramen's placement on the vendor's hospitality trusted by list indicates use of the vendor's AI phone and contact-suite workflows for CRM and reservation handling, with the MegaPhone AI Tableside name associated with tableside and guest messaging functionality. Operational scope covers hospitality functions at Torino Ramen's site in Wilmette, Illinois, with primary users in front-of-house and reservation management given the small staff size of 25 employees. The implementation narrative implies a cloud-delivered contact-suite model integrated into day-to-day guest communication and reservation workflows, without vendor-published details about specific third-party integrations. Governance and rollout appear to have focused on embedding MegaPhone AI Tableside into existing front-of-house processes, standardizing call handling and text-back procedures, and enabling voicemail transcription for staff review. Vendor materials do not publish Torino Ramen specific metrics or outcomes, so no customer-level performance or cost data is available.
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