List of Microsoft Dynamics 365 for Retail Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
221000
$243.0B
Since 2010, our global team of researchers has been studying Microsoft Dynamics 365 for Retail customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Dynamics 365 for Retail for Retail Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Dynamics 365 for Retail for Retail Management include: Fortnum & Mason, a United Kingdom based Retail organisation with 1021 employees and revenues of $265.0 million, Weaves,formerly Khaadi, a Pakistan based Retail organisation with 1500 employees and revenues of $230.0 million, Frette North America, a United States based Retail organisation with 150 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Dynamics 365 for Retail, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft Dynamics 365 for Retail customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Fortnum & Mason | Retail | 1021 | $265M | United Kingdom | Microsoft | Microsoft Dynamics 365 for Retail | Retail Management | 2019 | n/a | In 2019 Fortnum & Mason implemented Microsoft Dynamics 365 for Retail to address Retail Management across physical stores, call centre operations, and the online channel. The engagement was executed as a Dynamics 365 Finance and Operations version 10.0.11 update project, with configuration and testing work scoped to commerce and supply chain modules. The Microsoft Dynamics 365 for Retail deployment included commerce configuration in D365 HQ, explicit setup of Commerce Scale Unit components including RSSU and RCSU, and configuration of MPOS and CPOS with offline database support. Functional capabilities implemented encompassed point of sale workflows, offline POS synchronization, and commerce scale unit orchestration, and the project included implementation of the Adyen payment connector and the Givex external gift card connector inside D365 Finance and Operations. Integrations were delivered for e-commerce and omnichannel payment flows, supporting credit card processing, linked refunds, and the online retail channel. The implementation supported D365 Finance and Operations integrations to POS, EDI, TrueCommerce middleware, a third party warehouse system, e-commerce platforms, and the AGR Merchandising tool, and unit testing was performed for call centre and retail store POS functions in D365 version 10. Operational governance and support were structured around a Business System Analyst role responsible for troubleshooting application issues, advising and resolving business process problems, monitoring daily critical system activities, and managing incident resolution across Dynamics 365 SCM, POS, retail, and integrated applications. Change and test activities were coordinated through D365 HQ configuration controls and environment-specific unit tests to validate retail, call centre, and e-commerce workflows. | |
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Frette North America | Retail | 150 | $30M | United States | Microsoft | Microsoft Dynamics 365 for Retail | Retail Management | 2018 | Sunrise Technologies | In 2018, Frette North America implemented Microsoft Dynamics 365 for Retail, a Retail Management application, engaging Sunrise Technologies as the implementation partner to consolidate operations and modernize retail systems. The initiative targeted unifying Italian and North American divisions onto a single ERP platform and modernizing point of sale and supply chain workflows across Frette's retail footprint of more than 100 stores. Microsoft Dynamics 365 for Retail was configured to address retail point of sale functionality, inventory visibility, supply chain process optimization, and real time business reporting, aligning retail operations with corporate finance oversight. Sunrise Technologies provided exclusive solutions to optimize Dynamics 365 for Retail, enabling configuration of retail transactional flows, centralized inventory management, and back office reporting capabilities that support both store and corporate processes. The deployment covered retail operations, supply chain and finance functions across Frette North America and its linkage to the Italian division, consolidating transactional data and inventory visibility onto the unified Retail Management platform. Implementation governance involved the selected systems integrator Sunrise Technologies working with Frette and stakeholders including parent company Change Capital Partners to align rollout priorities and operational requirements. Projected outcomes articulated during the engagement included streamlined processes, integrated inventory visibility, and improved real time business reporting through Microsoft Dynamics 365 for Retail. The combined platform approach was intended to deliver consistent customer experience across locations and centralized operational control for retail and supply chain teams. | |
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Weaves,formerly Khaadi | Retail | 1500 | $230M | Pakistan | Microsoft | Microsoft Dynamics 365 for Retail | Retail Management | 2025 | KAISPE | In 2025, Weaves, formerly Khaadi, implemented Microsoft Dynamics 365 for Retail with KAISPE to strengthen its core ERP capabilities for fashion retail. The deployment targeted Retail Management across Finance, Supply Chain, and Retail modules to close functional gaps and align the platform with fast changing seasonal and merchandising demands. The implementation included customized Microsoft Dynamics 365 for Retail configurations and targeted enhancements across Supply Chain and Retail modules, with tailored workflows for procurement, production planning, inventory control, merchandising, and store operations. KAISPE executed customizations to extend out of the box Dynamics 365 functionality and aligned the system to Khaadi’s unique retail processes, producing a more adaptive and stable Dynamics 365 environment. Operational scope covered enterprise finance, supply chain operations, retail store networks, and cross functional business units, enabling improved process visibility and real time decision making across departments. Ongoing system maintenance and performance optimization were part of the engagement to maintain platform reliability and to support day to day operational continuity across Pakistan based retail operations. Governance and adoption efforts centered on continuous KAISPE delivered support, daily user assistance, and a structured program of customization and knowledge transfer to drive user adoption. Microsoft Dynamics 365 for Retail became the configurable backbone for Khaadi’s retail operations, delivering improved operational efficiency, streamlined retail operations, and a measurable ROI as stated by the engagement details. |
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Buyer Intent: Companies Evaluating Microsoft Dynamics 365 for Retail
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Microsoft Dynamics 365 for Retail. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Microsoft Dynamics 365 for Retail for Retail Management include:
- Enterprise Wide, a Australia based Professional Services organization with 93 Employees
- Sapot Systems, a United States based Professional Services company with 80 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Microsoft Dynamics 365 for Retail Coverage
Microsoft Dynamics 365 for Retail is a Retail Management solution from Microsoft.
Companies worldwide use Microsoft Dynamics 365 for Retail, from small firms to large enterprises across 21+ industries.
Organizations such as Fortnum & Mason, Weaves,formerly Khaadi and Frette North America are recorded users of
Microsoft Dynamics 365 for Retail for Retail Management.
Companies using Microsoft Dynamics 365 for Retail are most concentrated in Retail, with adoption spanning over 21 industries.
Companies using Microsoft Dynamics 365 for Retail are most concentrated in United Kingdom, Pakistan and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Dynamics 365 for Retail across Americas, EMEA, and APAC.
Companies using Microsoft Dynamics 365 for Retail range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Microsoft Dynamics 365 for Retail include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Dynamics 365 for Retail customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Retail Management.