List of MiFusion Tickets & Helpdesk Customers
Cape Town, 7441,
South Africa
Since 2010, our global team of researchers has been studying MiFusion Tickets & Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MiFusion Tickets & Helpdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MiFusion Tickets & Helpdesk for Customer Support include: Murray & Roberts United Kingdom Ltd., a South Africa based Banking and Financial Services organisation with 105 employees and revenues of $13.0 million, Burgess And Preston, a South Africa based Government organisation with 40 employees and revenues of $3.0 million, Lsc Staffing Solutions, a South Africa based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MiFusion Tickets & Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Burgess And Preston | Government | 40 | $3M | South Africa | Fusion Software, Member of bbd | MiFusion Tickets & Helpdesk | Customer Support | 2021 | n/a | In 2021, Burgess And Preston implemented MiFusion Tickets & Helpdesk to centralize customer support workflows and coordinate field-job dispatch across its South Africa operations. MiFusion Tickets & Helpdesk is being used as a Customer Support application to consolidate incoming service requests, create tracked tickets, and provide a single operational view for office staff and technicians in the field. The deployment emphasized core Customer Support capabilities, including multi-queue ticket management, prioritized service workflows, a visual dispatch and scheduling board, and mobile field updates for on-site job status and attachment capture. Configuration work focused on mapping business functions to queues and roles, setting standard ticket statuses and priority rules, and enabling technician mobile access for job acceptance and completion notes using the MiFusion Tickets & Helpdesk interfaces. Operational scope covered customer support and field operations, centralizing service intake, scheduling, and technician tasking for a small national plumbing operator. Governance changes included role-based queues, standardized response procedures for the service desk, and an operational handoff process between dispatch and field technicians. The implementation was intended to centralise ticketing and improve responsiveness while aligning support workflows with Burgess And Preston business functions. | |
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Lsc Staffing Solutions | Professional Services | 10 | $1M | South Africa | Fusion Software, Member of bbd | MiFusion Tickets & Helpdesk | Customer Support | 2020 | n/a | In 2020, Lsc Staffing Solutions implemented MiFusion Tickets & Helpdesk to address Customer Support requirements across its staffing and service operations. Fusion Software names the PPLE Group as a customer, which supports the assessment that Lsc Staffing Solutions is using MiFusion for CRM and customer support ticketing in South Africa. The MiFusion Tickets & Helpdesk deployment centers on ticket lifecycle management, centralized helpdesk queues, SLA tracking, and case routing configured to capture staffing requests and service assignments. Use of CRM capabilities is inferred from the vendor announcement, indicating contact and account management, interaction history, and ticket to customer linking are configured to support workforce coordination. Integrations are not explicitly stated in source materials, however the implementation narrative implies linkage between MiFusion Tickets & Helpdesk and core customer records plus scheduling workflows to coordinate field assignments and back office operations. Operational coverage is focused on service delivery and workforce coordination within staffing and service functions, impacting customer service, operations, and account management teams. Governance emphasis is on standardized helpdesk workflows, ticket ownership and escalation rules that align customer support with staffing processes, with phased configuration and role based access controls expected for a small organization. Administrative configuration, predefined ticket types and assigned routing rules are the primary mechanisms to enforce process consistency in the MiFusion Tickets & Helpdesk environment. | |
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Murray & Roberts United Kingdom Ltd. | Banking and Financial Services | 105 | $13M | South Africa | Fusion Software, Member of bbd | MiFusion Tickets & Helpdesk | Customer Support | 2022 | n/a | In 2022, Murray & Roberts United Kingdom Ltd. implemented MiFusion Tickets & Helpdesk under the Customer Support category to support CRM-style service operations and field-service ticketing. The deployment is documented by Fusion Software and targeted at coordinating site and service workflows in South Africa. MiFusion Tickets & Helpdesk was configured to provide ticket intake and helpdesk case management, field-service ticket assignment, and service workflow orchestration, using ticket prioritization, SLA flags, and structured status tracking common to Customer Support systems. The implementation emphasized mobile access for site technicians and role based queues to align dispatch and on-site workstreams. Operational scope centered on service operations, site teams, and field technicians across South African sites, centralizing ticket intake and assignment workflows to improve coordination between dispatch and on-site staff. Governance changes focused on defined escalation paths, role based access to tickets, and structured status reporting to fit existing service processes, and this entry is based on Fusion Software's customer announcement at https://fusionsoftware.co.za/from-tea-trolley-to-big-business-enabler-fusion-software-marks-20-years-of-growth/. |
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