List of N-able MSP Manager Customers
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Since 2010, our global team of researchers has been studying N-able MSP Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased N-able MSP Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using N-able MSP Manager for IT Service Management include: Ramsay Health Care, a Australia based Healthcare organisation with 90000 employees and revenues of $11.62 billion, One Education, a United Kingdom based Professional Services organisation with 285 employees and revenues of $16.1 million, Computer Guys, a Singapore based Professional Services organisation with 38 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using N-able MSP Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The N-able MSP Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Computer Guys | Professional Services | 38 | $4M | Singapore | N-able | N-able MSP Manager | IT Service Management | 2022 | n/a | In 2022, Computer Guys implemented N-able MSP Manager in the IT Service Management category. The Singapore professional services firm is cited as an early customer of N-able N-sight and reported clearer operational visibility and measurable cost controls after consolidating remote monitoring and remote-control tools under the N-able N-sight bundle. The N-able MSP Manager deployment was intended to centralize service desk and MSP operational workflows, aligning ticketing, incident management, scheduling, time tracking, contract handling and asset tracking with MSP operations typical of IT Service Management implementations. Configuration work emphasized PSA-style workflows and ticket lifecycle orchestration, enabling tickets to be correlated with monitoring alerts and remote-control sessions provided through the N-able N-sight components. Operational scope targeted Computer Guys service delivery teams in Singapore, covering client-facing ticket resolution, technician scheduling and centralized service administration. Governance moved toward a consolidated operational model under N-able N-sight and N-able MSP Manager to standardize ticket routing, remote support handoffs and service delivery processes for the company. | |
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One Education | Professional Services | 285 | $16M | United Kingdom | N-able | N-able MSP Manager | IT Service Management | 2018 | n/a | In 2018, One Education implemented N-able MSP Manager for IT Service Management as part of a multi-product N-able stack. The deployment ran alongside N-sight RMM and Cove Data Protection and covered service operations across about 130 schools and around 170 devices in the United Kingdom education sector. N-able MSP Manager was configured to centralize ticketing and billing workflows, manage service desk queues, and orchestrate billing operations across the managed estate. The implementation integrated N-able MSP Manager with N-sight RMM for device monitoring and with Cove Data Protection for backup lifecycle visibility, enabling automated ticket creation from monitoring alerts and consolidated service management across monitoring, backup and billing functions. Governance emphasized standardized incident handling and billing processes to accelerate remediation and improve invoice consistency, with procedural changes adopted by school-level support teams. The case study documents a 99% reduction in failed backups, large administrative time savings, faster incident resolution and improved profitability for One Education in the UK education market. | |
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Ramsay Health Care | Healthcare | 90000 | $11.6B | Australia | N-able | N-able MSP Manager | IT Service Management | 2012 | n/a | In 2012, Ramsay Health Care implemented N-able MSP Manager, an IT Service Management application to formalize IT operations and service desk workflows. The deployment focused on establishing a centralized incident and request intake point and a structured ticketing workflow for IT operations and support teams. N-able MSP Manager was configured to provide core IT Service Management capabilities including incident management, request fulfillment, change logging, SLA tracking, asset inventory and service catalog functions. The implementation included automated ticket routing, role based access for support tiers, and built in reporting to surface open incidents and SLA compliance for IT leadership. Governance and process changes accompanied the technical implementation, with standardized escalation paths, defined service level targets and documented service desk procedures to align IT support with clinical and corporate uptime needs. Configuration centered on service desk orchestration and operational supportability, positioning N-able MSP Manager as the primary IT Service Management system for Ramsay Health Care. |
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