List of NEC UNIVERGE 3C Customers
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Since 2010, our global team of researchers has been studying NEC UNIVERGE 3C customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NEC UNIVERGE 3C for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NEC UNIVERGE 3C for Audio Video and Web Conferencing include: NHS Lothian, a United Kingdom based Healthcare organisation with 3000 employees and revenues of $500.0 million, Southampton Football Club, a United Kingdom based Leisure and Hospitality organisation with 340 employees and revenues of $259.9 million, Correios, a Brazil based Transportation organisation with 1000 employees and revenues of $250.0 million, Carl Zeiss Vision Italy, a Italy based Manufacturing organisation with 413 employees and revenues of $122.0 million and many others.
Contact us if you need a completed and verified list of companies using NEC UNIVERGE 3C, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carl Zeiss Vision Italy | Manufacturing | 413 | $122M | Italy | NEC Corporation | NEC UNIVERGE 3C | Audio Video and Web Conferencing | 2018 | NEC Corporation |
In 2018, NEC Corporation implemented NEC UNIVERGE 3C at Carl Zeiss Vision Italy as the IP communication server to consolidate the company headquarters and six branch offices into a unified contact centre for customer service. The deployment used DT730 IP terminals and included an expense management capability, with NEC Corporation acting as the system integrator for the Italy project.
NEC UNIVERGE 3C was configured to provide core contact centre telephony and multimedia handling typical of the Audio Video and Web Conferencing category, including automated call distribution, queue management, agent desktop connectivity, and conference-capable IP voice and video sessions. Configuration emphasized agent routing and operator efficiency, aligning telephony and audiovisual conferencing features to contact-centre workflows.
Operational coverage focused on customer service functions across corporate headquarters and six regional offices in Italy, standardizing operator workstations and call handling procedures. Integrations explicitly implemented included DT730 IP terminal provisioning and centralized expense management, enabling consistent device configuration and call accounting across sites.
NEC Corporation managed the rollout across the specified Italian sites and established contact-centre operational controls and workflow standardization for operators. The case study reports improved call-answer performance and operator efficiency, with approximately 96.2 percent of calls answered under the new NEC UNIVERGE 3C contact-centre configuration.
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Correios | Transportation | 1000 | $250M | Brazil | NEC Corporation | NEC UNIVERGE 3C | Audio Video and Web Conferencing | 2016 | n/a |
In 2016, Correios deployed NEC UNIVERGE 3C to unify voice, audio/video and web conferencing across 19 locations in the State of São Paulo and additional sites including Brasília. The deployment used the NEC UNIVERGE 3C communications/collaboration suite and is categorized under Audio Video and Web Conferencing, with an explicit focus on centralizing conferencing and enabling expense tracking by cost center.
Implementation centered on UNIVERGE 3C communications and collaboration modules, consolidating telephony, audio and video bridges, and web meeting controls into a single management plane. Configuration work emphasized centralized provisioning, meeting scheduling and user presence, along with call accounting that supported cost center tagging for expense allocation.
The rollout covered internal communications for administrative and operational functions across 19 state locations in São Paulo and additional federal sites including Brasília, creating a regional conferencing fabric for Brazil operations. Operational coverage prioritized centralized conferencing management and cross-site collaboration, aligning conference services and administration under the UNIVERGE 3C platform.
Governance changes established centralized conferencing administration and cost center-based expense tracking to manage long-distance usage. According to the NEC announcement, the Latin America implementation reduced long-distance call costs and enabled centralized conferencing and management through the NEC UNIVERGE 3C communications and collaboration suite.
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NHS Lothian | Healthcare | 3000 | $500M | United Kingdom | NEC Corporation | NEC UNIVERGE 3C | Audio Video and Web Conferencing | 2022 | n/a |
In 2022, NHS Lothian implemented NEC UNIVERGE 3C as an Audio Video and Web Conferencing application. The deployment focused on enabling clinical and administrative collaboration across primary, community-based, and acute hospital services within NHS Lothian, supporting the organisation’s roughly 3000 employees and distributed care sites.
NEC UNIVERGE 3C was configured to deliver core capabilities associated with the Audio Video and Web Conferencing category, including enterprise telephony, hosted video conferencing, presence and meeting orchestration, and scheduling to support cross-site clinical huddles and multidisciplinary meetings. Configuration work emphasized clinician-facing call routing and secure meeting sessions, along with provisioning workflows aligned to healthcare staffing patterns and on-call rosters. The implementation supported meeting orchestration and synchronous communication for care coordination and operational meetings.
Separately, NHS Lothian deployed NICE NEVA Assist and NEVA Unattended as part of a continuing, multi-year automation program, according to published announcements. The NICE NEVA deployment targeted gastroenterology referrals management and produced explicit operational outcomes, including a 50% reduction in end-to-end triage time and a 27% reduction in unnecessary appointments, while shortening patient wait times. These NEVA outcomes are informing process intelligence and the broader program of process transformation across the Health Authority.
Stakeholder commentary from NHS Lothian and NICE highlights that the combined investments in collaboration infrastructure and automation are intended to free clinical time for higher value tasks and to support evidence-based decisions about team resourcing and future projects. Ongoing emphasis is on extending automation and communication tooling to sustain improved referral processing and patient access workflows.
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Leisure and Hospitality | 340 | $260M | United Kingdom | NEC Corporation | NEC UNIVERGE 3C | Audio Video and Web Conferencing | 2012 | Palebeck United Kingdom |
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Buyer Intent: Companies Evaluating NEC UNIVERGE 3C
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