List of Neocase Case Management Customers
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France
Since 2010, our global team of researchers has been studying Neocase Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Neocase Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Neocase Case Management for Case Management include: AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, Heidelberg Materials United States, a United States based Construction and Real Estate organisation with 8000 employees and revenues of $5.00 billion, Thales UK, a United Kingdom based Manufacturing organisation with 6500 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Neocase Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Neocase Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AXA | Banking and Financial Services | 100041 | $105.5B | France | Neocase Software | Neocase Case Management | Case Management | 2020 | n/a |
In 2020, AXA deployed Neocase Case Management to digitize employee document management, onboarding and preboarding, and centralized case handling across 24 countries. The implementation used Neocase Case Management in the Case Management category to support HR and Shared Services workflows for employee lifecycle administration.
The deployment configured core modules for document management, onboarding/preboarding and case management, implementing centralized case intake, a unified document repository and configurable case lifecycle workflows. Typical Case Management capabilities were applied to automate routing and escalation logic, standardize case records and provide role based access to HR agents and people managers.
Operational coverage for the rollout encompassed HR and Shared Services teams across 24 countries, focusing on employee document retention, new hire onboarding processes and HR inquiry resolution. The program emphasized cross country consistency in case definitions and document controls to support multinational operations.
Governance and process changes accompanied the technical rollout, establishing standardized intake procedures, case ownership rules and shared services handoffs to enforce compliance. As described in the vendor case study, AXA’s use of Neocase Case Management improved compliance controls and dramatically reduced HR response times.
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Heidelberg Materials United States | Construction and Real Estate | 8000 | $5.0B | United States | Neocase Software | Neocase Case Management | Case Management | 2018 | n/a |
In 2018, Heidelberg Materials United States implemented Neocase Case Management to centralize HR service delivery for field operations. The Neocase Case Management deployment included a knowledge base and an employee portal, and is categorized as Case Management for HR service automation.
The implementation configured core case management capabilities including case intake and routing, knowledge driven self service through the integrated knowledge base, and workflow automation to support HR case lifecycle tracking and role based ownership. The employee portal provided a single point of contact for field employees to submit requests and access HR knowledge articles, aligning system configuration with typical Case Management functional workflows for service orchestration and ticket resolution.
Operational coverage targeted approximately 500 field locations across the United States and focused on field HR and employee service delivery. Governance was centralized around the Neocase platform to standardize HR service processes and knowledge management for dispersed sites, and the implementation delivered an estimated $250,000 in annual savings according to the vendor case study.
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Thales UK | Manufacturing | 6500 | $1.3B | United Kingdom | Neocase Software | Neocase Case Management | Case Management | 2015 | n/a |
In 2015, Thales UK implemented Neocase Case Management in the Case Management category to centralize HR shared services across the United Kingdom. The deployment consolidated HR service delivery into a single shared services center model, covering HR operations, employee service functions, and centralized intake for HR requests.
The implementation delivered Neocase Case Management core case handling alongside an enterprise knowledge base, BPM-driven workflow automation, and a self-service portal for employees. Configuration emphasized case lifecycle routing, knowledge article management, BPM orchestration for approvals and escalations, and a service catalog to standardize common HR requests, while centralized reporting provided operational visibility for HR teams.
Operational scope encompassed HR and shared services center functions across Thales UK sites, unifying case intake, triage, and resolution processes under one platform. The source does not list specific third party system integrations, the rollout instead prioritized standardizing request handling and consolidating governance for HR service delivery across regions.
Governance changes placed ownership of case management within the HR shared services center and introduced standardized workflow and SLA-driven queues to govern incident and request resolution. Thales UK reported a 65% increase in productivity and payback within 6 to 12 months following the Neocase Case Management deployment.
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