AXA
25, Avenue Matignon,
Paris, 75008,
France
Paris, 75008,
France
33 1 40 75 57 00
Banking and Financial Services
AXA Technographics
AXA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AXA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100041 AXA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AXA has purchased the following applications: Serrala FinanceSuite for AP Automation in 2015, Oracle PeopleSoft HCM for Core HR in 2010, Neocase Case Management for Case Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AXA is running and its propensity to invest more and deepen its relationship with Serrala , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AXA revenues, which have grown to $105.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AXA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AXA Tech Stack and Enterprise Applications
AXA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015, AXA implemented Serrala FinanceSuite as an AP Automation solution to establish a centralized accounts payable and cash application platform within its finance organization. The deployment framed a consolidated approach to invoice processing and cash application workflows, positioning Serrala FinanceSuite as the core AP Automation application for AXA's finance function.
Serrala FinanceSuite was configured to support typical AP Automation capabilities including automated invoice capture, workflow-based approvals, exception management, supplier onboarding, payment orchestration, and cash application automation. The implementation emphasized standardized governance and role-based controls to reduce manual touchpoints and to align accounts payable, cash application, treasury, and broader finance operations around a single AP Automation platform, with Serrala FinanceSuite serving as the integrated operational backbone.
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ERP Financial | ERP |
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2010 | 2010 |
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ERP Financial | ERP |
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2020 | 2020 |
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ERP Financial | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2014 | 2014 |
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Subscription and Recurring Billing | ERP |
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2014 | 2014 |
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AXA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2010 | 2010 |
In 2010, AXA implemented Oracle PeopleSoft HCM as its Core HR solution to manage HR for its employee population of 100,041. Oracle PeopleSoft HCM was established as the authoritative system for employee master data, organizational management, and transactional HR processing, positioning the application at the center of AXA Core HR and human resources operations. The implementation focused on centralizing employee records and standardizing HR workflows across business functions such as HR operations and payroll administration.
Oracle PeopleSoft HCM was configured to deliver standard Core HR capabilities including workforce records, organizational management, benefits administration, absence management, and employee self-service, with role based security and approval workflows to support governance. The deployment reflected PeopleSoft application tier and database tier architecture commonly used in 2010, with on-premises hosting consistent with enterprise deployment practices of the period. Integration patterns aligned with Core HR implementations were employed to interface HR master data with payroll, timekeeping, and identity systems, and the program emphasized centralized HR master data governance and standardized HR process orchestration.
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Core HR | HCM |
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2010 | 2010 |
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Employee Experience | HCM |
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2022 | 2022 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Succession and Leadership Planning | HCM |
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2022 | 2023 |
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AXA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Neocase Software | Legacy | Neocase Case Management | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, AXA deployed Neocase Case Management to digitize employee document management, onboarding and preboarding, and centralized case handling across 24 countries. The implementation used Neocase Case Management in the Case Management category to support HR and Shared Services workflows for employee lifecycle administration.
The deployment configured core modules for document management, onboarding/preboarding and case management, implementing centralized case intake, a unified document repository and configurable case lifecycle workflows. Typical Case Management capabilities were applied to automate routing and escalation logic, standardize case records and provide role based access to HR agents and people managers.
Operational coverage for the rollout encompassed HR and Shared Services teams across 24 countries, focusing on employee document retention, new hire onboarding processes and HR inquiry resolution. The program emphasized cross country consistency in case definitions and document controls to support multinational operations.
Governance and process changes accompanied the technical rollout, establishing standardized intake procedures, case ownership rules and shared services handoffs to enforce compliance. As described in the vendor case study, AXA’s use of Neocase Case Management improved compliance controls and dramatically reduced HR response times.
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Insurance Claims Management | ERP Services and Operations |
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2022 | 2023 |
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AXA AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AI infrastructure | AI Development |
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2024 | 2024 |
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AXA Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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AXA Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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AXA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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AXA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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AXA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2010 | 2010 |
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CRM | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2016 | 2016 |
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AXA EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2009 | 2009 |
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Financial Consolidation and Close | EPM |
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2009 | 2009 |
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Financial Consolidation and Close | EPM |
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2020 | 2020 |
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AXA IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2020 | 2020 |
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AXA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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AXA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2012 | 2012 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2013 | 2013 |
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Whistleblowing Management | TRM |
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2019 | 2019 |
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AXA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2012 | 2012 |
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Transactional Email | PaaS |
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2017 | 2017 |
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AXA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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AXA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AXA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by AXA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AXA IT executives and key decision makers. This section highlights AXA's latest recorded technology evaluations, including BlackRock Aladdin Risk for Portfolio and Investment Risk Management on 2026-02-10, Cirrius Phyzii Pharma CRM for CRM on 2026-02-04, and Affirm for Payment Processing on 2026-01-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AXA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AXA Technographics
AXA is a Banking and Financial Services organization based in France,
with around 100041 employees and annual revenues of $105.46 billion.
AXA operates a diverse technology stack with applications such as
Serrala FinanceSuite, Oracle PeopleSoft HCM and Neocase Case Management,
covering areas like AP Automation, Core HR and Case Management.
AXA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Oracle and Neocase Software.
AXA recently adopted applications including
Mistral AI in 2024, Phenom Employee Experience in 2022 and Phenom Succession Planning in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AXA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AXA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AXA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.