List of NextGen Waitlist powered by Luma Customers
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United States
Since 2010, our global team of researchers has been studying NextGen Waitlist powered by Luma customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NextGen Waitlist powered by Luma for Patient Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NextGen Waitlist powered by Luma for Patient Management include: Houston ENT & Allergy, a United States based Healthcare organisation with 120 employees and revenues of $30.0 million, NJ Institute for Pain Relief, a United States based Healthcare organisation with 90 employees and revenues of $15.0 million, Southwest Michigan Dermatology, a United States based Healthcare organisation with 75 employees and revenues of $9.5 million and many others.
Contact us if you need a completed and verified list of companies using NextGen Waitlist powered by Luma, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NextGen Waitlist powered by Luma customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Houston ENT & Allergy | Healthcare | 120 | $30M | United States | NextGen Healthcare | NextGen Waitlist powered by Luma | Patient Management | 2018 | n/a |
In 2018, Houston ENT & Allergy implemented NextGen Waitlist powered by Luma to automate patient self-scheduling, smart waitlist offers, and two-way reminders in a Patient Management deployment in the United States. The deployment targeted patient access and scheduling across multiple Houston sites and aimed to improve patient access and referral conversion.
The implementation configured NextGen Waitlist powered by Luma to operate as an automated waitlist and self-scheduling layer, with smart offer logic to notify eligible patients and two-way communication for confirmations and reminders. Functional modules implemented included patient self-scheduling, waitlist offer orchestration, and automated two-way reminders, aligned to standard patient management workflows for appointment fill and recall.
Operational scope covered front-desk and patient access teams across several Houston locations, where the application was used to surface available appointments and convert referrals into scheduled visits. The deployment was embedded into scheduling workflows to reduce manual offer handling and to standardize patient outreach across sites.
Governance adjustments included centralized waitlist management and updated scheduling protocols to accommodate automated offers and two-way communications, supporting consistent operational ownership of patient access. Vendor reported outcomes for the deployment included increased filled appointments and reduced no-shows, and the rollout supported improved referral conversion according to the vendor.
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NJ Institute for Pain Relief | Healthcare | 90 | $15M | United States | NextGen Healthcare | NextGen Waitlist powered by Luma | Patient Management | 2024 | n/a |
In 2024, NJ Institute for Pain Relief deployed NextGen Waitlist powered by Luma as part of a coordinated implementation to strengthen Patient Management. The rollout included NextGen Orthopedic/Therapy suites and NextGen Patient Engage across 11 New Jersey locations, targeting patient access and appointment management in the United States.
The implementation configured NextGen Orthopedic/Therapy functionality alongside NextGen Patient Engage and NextGen Waitlist powered by Luma to cover appointment scheduling, intake workflows, waitlist orchestration, and patient outreach automation. NextGen Waitlist powered by Luma was used to centralize waitlist queuing and notification workflows, while Patient Engage supported digital intake and two way patient communications aligned to the appointment lifecycle.
Architecture and integration focused on intra suite coordination, with NextGen modules linked to create a single patient access pathway across sites. The integrated approach coordinated scheduling, intake data capture, and waitlist state across the 11 New Jersey clinical locations, enabling consistent operational flows for front desk and access teams.
Governance emphasized standardized scheduling rules and centralized appointment intake procedures to align practice managers and patient access staff across locations. Workflow standardization and documented intake processes were implemented to reduce variability in scheduling and to support coordinated patient outreach across the practice footprint.
The stated business objective for the deployment was to support organizational growth and improve patient outreach as described in the vendor press release. The implementation concentrates on Patient Management capabilities that unify scheduling, intake, and waitlist operations across the provider network.
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Southwest Michigan Dermatology | Healthcare | 75 | $10M | United States | NextGen Healthcare | NextGen Waitlist powered by Luma | Patient Management | 2025 | n/a |
In 2025 Southwest Michigan Dermatology implemented NextGen Waitlist powered by Luma as part of a coordinated deployment alongside NextGen Enterprise PM and NextGen Patient Self-Scheduling to address Patient Management for patient access and intake. The initiative covers the multi-site dermatology practice in Michigan, United States, and focuses on extending 24/7 web and text scheduling plus digital waitlist capabilities to front office and intake processes.
NextGen Waitlist powered by Luma was configured together with NextGen Patient Self-Scheduling to allow patients to join digital waitlists and schedule appointments online or via SMS, while NextGen Enterprise PM retained enterprise appointment and patient record control. Functional capabilities implemented include patient self-scheduling workflows, digital waitlist enrollment and queuing, automated patient notifications, and appointment intake orchestration to align scheduling rules with clinical capacity.
Operationally the deployment centralizes Patient Management workflows across the group, connecting digital scheduling and waitlist events into the practice management system to support front desk workflow and intake routing. Governance and rollout were framed around patient access and intake objectives, with the stated business intent to expand capacity and improve operational efficiency as described in the vendor announcement.
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