List of NICE Quality Management Customers
Ra'anana, 4310602,
Israel
Since 2010, our global team of researchers has been studying NICE Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Quality Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Quality Management for Workforce Management include: National Grid USA, a United States based Utilities organisation with 18177 employees and revenues of $15.20 billion, Motability Operations, a United Kingdom based Manufacturing organisation with 1200 employees and revenues of $7.09 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE Quality Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Motability Operations | Manufacturing | 1200 | $7.1B | United Kingdom | Nice Systems | NICE Quality Management | Workforce Management | 2017 | n/a | In 2017, Motability Operations deployed NICE Quality Management as part of its Workforce Management capabilities to formalize interaction quality, evaluator workflows, and auditability across customer service and dealer remarketing teams. Motability Operations NICE Quality Management Workforce Management was targeted at standardizing evaluation processes and bringing structured quality assurance into agent performance practices. The implementation focused on core quality management modules including evaluation form authoring, configurable scorecards, calibration workflows, automated sampling and evaluator assignment for coaching. Configuration work centered on role based access for evaluators, templated evaluation forms aligned to business process taxonomies, and scheduled evaluation cycles to match existing review cadences. Operational coverage included customer service, dealer support, and remarketing operations within the United Kingdom, with the solution embedded into agent and evaluator workflows via evaluator dashboards and centralized reporting feeds. Deployment architecture emphasized centralized administration of evaluation content and separation of duties between evaluators and supervisors to preserve audit trails and scoring consistency. Governance changes accompanied the rollout, including formal evaluator certification, a schedule for calibration sessions, and governance for form versioning and scoring rules to maintain consistency. Training and process updates were instituted to embed coaching workflows into daily operations and to ensure ongoing maintenance of quality criteria. | |
 |
National Grid USA | Utilities | 18177 | $15.2B | United States | Nice Systems | NICE Quality Management | Workforce Management | 2025 | n/a | In 2025, National Grid USA implemented NICE Quality Management as a component of a wider NICE CXone Mpower deployment to modernize contact center operations. The program explicitly targeted Workforce Management and quality and analytics capabilities to support approximately 2,100 agents across New York and Massachusetts, aligning the NICE Quality Management application with contact center workforce and quality functions. The implementation bundled NICE Quality Management with Workforce Management IEX, Interaction Analytics, Recording, Employee Engagement Manager, and Interaction Hub, configured to automate scheduling, quality evaluations, and historical playback workflows. Workforce Management handled complex union-based scheduling, including automated shift bidding and seniority rules, while Employee Engagement Manager provided intraday automation for pre-approved time-off, swaps, and voluntary hours. Interaction Analytics and Enlighten AI for CSAT were configured for automated intent and outcome detection, feeding automated evaluations and analytic Workspaces for team-level trending. Architecturally the deployment moved to the CXone Mpower cloud, unifying 30 million legacy interactions migrated from Calabrio into Interactions Hub for consolidated playback and storage. The implementation preserved multi-ACD support, integrating with the incumbent Cisco ACD during a phased transition and exposing open APIs for custom reporting through Power BI. AutoDiscovery and analytic Workspaces were enabled to operationalize interaction data for business teams, and the migration emphasized increased system stability and reliability in cloud operations. Governance and rollout followed a phased migration strategy led by NICE migration teams with ongoing engagement from Value Realization Services VRS, which acted as advisor and enabler across configuration, adoption coaching, and process improvements. Adoption activities drove tool utilization from an estimated 50 percent to 80 to 90 percent through targeted enablement, and governance included compliance assurance, real-time monitoring, and continual optimization of scheduling and quality workflows. Outcomes called out in the program included a 10 percent reduction in overtime, a 25 percent improvement in operational efficiencies, a greater than 40 percent increase in analytical efficiency, and a 10 percent reduction in overstaffing. National Grid also reported improved uptime and reduced platform maintenance as part of the cloud migration to CXone Mpower. |
Buyer Intent: Companies Evaluating NICE Quality Management
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||