National Grid USA
170 Data Dr,
Waltham, 02451, MA,
United States
Waltham, 02451, MA,
United States
1 781-907-1000
Utilities
National Grid USA Technographics
National Grid USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Grid USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18177 National Grid USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Grid USA has purchased the following applications: FIS Integrated Payables for AP Automation in 2021, Rakuna ATS for Applicant Tracking System in 2017, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Grid USA is running and its propensity to invest more and deepen its relationship with FIS Global , Exela Technologies , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Grid USA revenues, which have grown to $15.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Grid USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Grid USA Tech Stack and Enterprise Applications
National Grid USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Integrated Payables | AP Automation | ERP | n/a | 2021 | 2021 |
In 2021 National Grid USA implemented FIS Integrated Payables as part of an AP Automation initiative to centralize payment orchestration for Accounts Payable, Bank Reconciliation, Accounting and Payment Processing functions across its U.S. operations. The deployment is positioned to standardize invoice-to-pay workflows and electronic payment execution while aligning treasury cash position activities with operational payables processing.
FIS Integrated Payables was configured to provide invoice capture and workflow automation, payment scheduling and execution, supplier remittance management, and reconciliation automation consistent with AP Automation capabilities. Configuration work focused on mapping approval workflows, automating payment file creation, and enabling audit-ready payment trails to support internal Sarbanes-Oxley controls and external audit requirements.
Integrations were implemented to connect FIS Integrated Payables with existing treasury and ERP tooling that National Grid actively uses, including Treasury Workstation Reval and SAP for reporting and cash position feeds, and direct links to bank portals for payment transmission across more than 80 bank accounts. Operational coverage spans Treasury, Accounts Payable, Bank Reconciliation, and Payment Processing teams, with daily reconciliation and cash position processes retained as critical operational touch points.
Governance and process changes included centralized bank account administration, KYC documentation management, and a single point of contact model for external auditors such as Deloitte, PwC and KPMG during SOX and external audits. The implementation aligned AP Automation workflows with established treasury controls and leveraged prior project experience, including a separate Investment Portal Implementation that produced a more streamlined process and increased transparency to fund managers.
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AR Automation | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2023 | 2024 |
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Expense Management | ERP |
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2011 | 2011 |
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Expense Management | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2019 | 2019 |
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National Grid USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rakuna | Legacy | Rakuna ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, National Grid USA implemented Rakuna ATS, an Applicant Tracking System, to centralize and standardize campus recruiting across the United States. The initial deployment targeted HR and university outreach teams executing semester-based campus events and student hiring workflows.
Rakuna ATS was used for event and campus recruiting, explicitly leveraging Rakuna's event app, OCR resume capture, and automated post-event messaging to convert event interactions into tracked candidate records. Configuration emphasized event check-in capture, resume parsing into candidate profiles, and orchestration of automated follow-up communications to support campus recruitment pipelines.
Operational coverage was focused on campus recruitment activities within the United States, with HR campus recruitment teams using the system each semester. Process changes included automated post-event messaging and resume OCR that reduced manual administrative work by 50 to 60 hours per semester and supported a roughly 10 percent year-over-year increase in student applicants as reported in the public case study.
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BackGround Screening | HCM |
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2022 | 2022 |
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Benefits Administration | HCM |
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2020 | 2020 |
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Engagement | HCM |
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2025 | 2025 |
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2020 | 2020 |
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Offboarding | HCM |
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2019 | 2020 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Succession and Leadership Planning | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2025 | 2025 |
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Workforce Management | HCM |
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2025 | 2025 |
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Workforce Management | HCM |
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2024 | 2025 |
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National Grid USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010 National Grid USA implemented Hitachi Ventyx FocalPoint Suite for Asset Performance Management to centralize asset condition assessment and planning workflows across utility operations. The deployment emphasized structured asset modeling and condition-based monitoring as core capabilities of Hitachi Ventyx FocalPoint Suite, aligning asset criticality and inspection planning with operational maintenance priorities.
Configuration work focused on FocalPoint Suite capabilities for asset registry normalization, risk and criticality scoring, and work planning tied to service crew schedules. The program leveraged Ventyx Service Suite WFM expertise to align inspection and corrective work assignment with workforce management, and the configuration included rule-based triggers for condition-driven work creation consistent with Asset Performance Management practices.
Integrations reflected domain-specific requirements documented by project teams, including interfaces to gas transmission SCADA for distribution network integration projects, Network Gateway and RSA implementations for secure data transport in gas networks, ESRI geographic information systems for spatial asset context, and CTRACK vehicle tracking for crew and fleet coordination. Data flows were organized to feed FocalPoint Suite condition analytics and to synchronize work orders with back office and mobile execution systems.
Governance and rollout were executed through PMO-led processes, with vendor coordination, business user support, fix pack testing, and release management representation as key operational controls. Implementation activities followed critical national infrastructure processes where applicable, and product specialist resources provided ongoing support for works and asset management process integration.
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Asset Performance Management | ERP Services and Operations |
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2016 | 2016 |
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Asset Performance Management | ERP Services and Operations |
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2018 | 2018 |
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Enterprise Asset Management | ERP Services and Operations |
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2016 | 2016 |
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Enterprise Asset Management | ERP Services and Operations |
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2011 | 2011 |
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Enterprise Asset Management | ERP Services and Operations |
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2010 | 2011 |
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Field Service Management | ERP Services and Operations |
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2014 | 2014 |
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Field Service Management | ERP Services and Operations |
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2017 | 2017 |
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Field Service Management | ERP Services and Operations |
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2010 | 2011 |
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National Grid USA AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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ML and Data Science Platforms | AI Development |
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2017 | 2018 |
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National Grid USA Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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National Grid USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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National Grid USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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National Grid USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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National Grid USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2025 | 2025 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Analytics | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2021 |
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National Grid USA EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2020 | 2020 |
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National Grid USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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National Grid USA PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2018 | 2018 |
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National Grid USA PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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National Grid USA Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2006 | 2006 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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National Grid USA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2021 | 2021 |
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National Grid USA PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2015 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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National Grid USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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National Grid USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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National Grid USA Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2022 | 2023 |
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IT Decision Makers and Key Stakeholders at National Grid USA
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Enterprise Data Management; Advanced Data Analytics | Director | IT | |
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Director, Business Intelligence | Director | IT | |
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Vice President, Business Planning and Data Analytics | VP | IT | |
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Vice President IT Infrastructure & Operations | VP | IT | |
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Analytics Development Lead | Manager | IT | |
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Training and Development Manager | Manager | HR | |
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HR Director | Director | HR | |
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Performance Management Manager | Manager | Finance | |
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Director Corporate FP&A | Director | Finance | |
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FinanceDirector, US Information Systems | Director | IT | |
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VP US Controller | VP | Finance | |
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VP, US Controller | VP | Finance | |
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Director, Finance Operations | Director | Finance | |
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Vice President, NY CFO | VP | Finance | |
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Chief Information Officer US | CXO | IT | |
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Global Chief Information Officer (Global CIO) | CXO | IT | |
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Finance Director, US Information Systems | Director | IT | |
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Manager, Cash Operations | Manager | Finance | |
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Chief Information Officer, US Group | CXO | IT | |
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Accounts Payable Clerk | Manager | Finance | |
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Director of US Procurement | Director | Procurement | |
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Group Head of Financial Reporting | Director | Finance | |
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Head of UK Enterprise IT Service Delivery | Director | IT | |
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CIO | CXO | Finance | |
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UK CFO | CXO | Finance | |
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Accounts Payable Service Delivery Manager (Interim) | Manager | Finance | |
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Head of UK Shared Services | Director | Finance | |
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Finance Business Partner, European Business Development | Manager | Finance | |
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Head of UK Procurement (Directs) | Director | Procurement | |
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Associate Buyer - Global Procurement | Manager | Procurement | |
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Group Financial Controller | Director | Finance | |
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BPO Finance Shared Service (SSC) Contract Manager | Manager | Finance | |
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CFO | CXO | Finance | |
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Head of Finance, System Operator | Director | IT | |
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UK Financial Controller | Director | Finance | |
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Head of Financial Services, UK Shared Service | Director | Finance | |
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Head of Record to Report | Director | Finance | |
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Head of HR Services | Director | HR | |
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Group Audit Manager | Manager | Risk | |
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Senior HR Business Partner - Global Functions, IS | Manager | HR | |
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Lead Finance Business Partner | Manager | Finance | |
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Head of UK Procurement | Director | Procurement | |
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SVP HR National Grid Ventures and Organisational Development | VP | HR | |
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Director Global Procurement, Indirects Category | Director | Procurement | |
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Director - Global Procurement Planning | Director | Procurement | |
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Procurement Director | Director | Procurement | |
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Director Supply Chain Management | Director | Supply Chain | |
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Head of Human Resources, Global Finance and IS | Director | Finance | |
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Head of UK Reward | Director | HR | |
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Chief Human Resources Officer | CXO | HR | |
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Head of Employee Relations and HR Business Partners | Director | HR | |
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Director, Gas Field Operations | Director | Finance | |
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Director, US IT Customer Support | Director | Customer Service | |
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Director, Customer Meter Service | Director | Customer Service | |
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VP, IT Business Partner - Customer | VP | IT | |
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Group Chief Information & Digital Officer | CXO | IT | |
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UK CIO & SVP | VP | IT | |
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Chief Data & Analytics Officer | CXO | IT | |
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Global Head of Transformation and Digital Adoption | Director | IT | |
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Head of Systems, Data & Analytics | Director | IT | |
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Head of Strategy & Transformation, Group Transformation Team | Director | Finance | |
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Director, Business Intelligence COE | Director | IT | |
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Chief Data Officer, Head of IT, Business Partner | Director | IT | |
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Manager - Data Analytics | Manager | IT | |
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Director IT EPMO | Director | IT | |
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Director of IT | Head of Global Infrastructure Platform Operations | Director | IT | |
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Programme Director - Global Data Centres Transformation | Director | IT | |
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VP Global Technology Operations | VP | IT | |
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Senior Director - CRM & Digital Enablement | Director | IT | |
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Programme Director - Transformation & Digital Adoption | Director | IT | |
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Head of HR Technology | Director | HR | |
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Chief People Officer | CXO | HR | |
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Head of UK Tax | Director | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Vice President, US Tax | VP | Finance | |
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Director Transmission Planning & Asset Management | Director | Investment | |
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Director of Engineering - Distribution Asset Management & Engineering | Director | Investment | |
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Director of Transmission Planning, Asset Management & Conceptual Eng. | Director | Investment | |
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Manager, Fleet Asset and Performance | Manager | Investment | |
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Vice President, Electric Asset Management & Engineering NY | VP | R&D | |
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VP, NE Gas Asset Management & Engineering | VP | R&D | |
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Director, Operations - Global Transformation Office | Director | Finance | |
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Vice President & Chief Compliance Officer | CXO | Legal | |
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Director, Talent Acquisition | Director | HR | |
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Chief People Officer | CXO | HR | |
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VP, Billing and Collections | VP | Finance | |
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VP & Chief Information and Digital Officer | CXO | IT | |
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Director, Construction | Director | Operations | |
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Director Of Field Operations | Director | Finance | |
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Director Of Workforce Management | Director | HR | |
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Operations Manager | Manager | Finance | |
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VP Utility of the Future, New England Transformation | VP | IT | |
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Vice President Workplan Development & Resource Management | VP | R&D | |
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Director GFO Construction DNY | Director | Operations | |
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Vice President Operations | VP | Operations | |
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Head of HR Technology | Director | IT | |
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Director of Payroll and People Services | Director | HR | |
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Global Workforce Capability and Development Lead | Manager | HR | |
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Group Head People Data and Analytics | Director | HR | |
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Chief Information Security Officer - Global Infrastructure & Operations | CXO | IT | |
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Vice President & U.S. Chief Information Security Officer | CXO | IT | |
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US Director of Security | Director | Operations | |
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VP of Billing & Collections | VP | Finance | |
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Group Chief Information and Digital Officer | CXO | IT | |
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Director, Finance Transformation | Director | Finance | |
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Director, Finance Business Partner | Director | Finance | |
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Apps Being Evaluated by National Grid USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Grid USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Grid USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD National Grid USA Technographics
National Grid USA is a Utilities organization based in United States,
with around 18177 employees and annual revenues of $15.20 billion.
National Grid USA operates a diverse technology stack with applications such as
FIS Integrated Payables, Rakuna ATS and Hitachi Ventyx FocalPoint Suite,
covering areas like AP Automation, Applicant Tracking System and Asset Performance Management.
National Grid USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Rakuna and Hitachi Vantara.
National Grid USA recently adopted applications including
NICE Employee Engagement Manager in 2025, NICE IEX Workforce Management in 2025 and NICE Quality Management in 2025,
highlighting its ongoing modernization strategy.
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Our research team continuously updates National Grid USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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