List of NICE Queue Callbacks Customers
Ra'anana, x, 4310602,
Israel
Since 2010, our global team of researchers has been studying NICE Queue Callbacks customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Queue Callbacks for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Queue Callbacks for Call Tracking and Recording include: Newcastle Strategic Solutions, part of Newcastle Building Society, a United Kingdom based Banking and Financial Services organisation with 1000 employees and revenues of $94.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE Queue Callbacks, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE Queue Callbacks customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Newcastle Strategic Solutions, part of Newcastle Building Society | Banking and Financial Services | 1000 | $94M | United Kingdom | Nice Systems | NICE Queue Callbacks | Call Tracking and Recording | 2023 | n/a |
In 2023, Newcastle Strategic Solutions implemented NICE Queue Callbacks as part of a broader Nice Systems CCaaS and workforce management deployment to strengthen contact center operations. Newcastle Strategic Solutions NICE Queue Callbacks Call Tracking and Recording supports the company’s customer engagement function and sits alongside NiCE Workforce Management to provide integrated scheduling and queueing capabilities.
The implementation centered on NiCE Workforce Management configuration and real-time reporting, with Power BI integration used to deliver streamlined dashboards. These dashboards compare individual client workload estimates to actual handling rates, enable data led review of real-time scheduling needs, and support post-day performance evaluation to refine staffing decisions and resource allocation.
NICE Queue Callbacks was integrated with the existing CXone environment to enable a callback program that allows customers to hold their place in the queue and receive a return call from an agent. The NICE Queue Callbacks call back workflow reduced repeat customer interactions and eased customer frustration during peak call times, while giving supervisors visibility to shift agents to higher demand tasks as indicated by the WFM and Power BI telemetry.
Rollout emphasized change management and operational adoption, with a structured onboarding program that included physical launch countdown posters, in depth multimedia training videos, drop-in sessions for staff to review expectations, and a peer resource team to provide ongoing support. The program was positioned to address previously reported time and support constraints among colleagues, using the ramp up to articulate how workforce management and NICE Queue Callbacks would streamline day to day contact center work rather than add burden.
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Buyer Intent: Companies Evaluating NICE Queue Callbacks
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