List of Nural CRM Customers
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Since 2010, our global team of researchers has been studying Nural CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nural CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nural CRM for CRM include: Amara Raja Group, a India based Manufacturing organisation with 17000 employees and revenues of $2.00 billion, Sens India, a India based Retail organisation with 3000 employees and revenues of $300.0 million, Karbonn India, a India based Manufacturing organisation with 10000 employees and revenues of $81.0 million and many others.
Contact us if you need a completed and verified list of companies using Nural CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nural CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Amara Raja Group | Manufacturing | 17000 | $2.0B | India | NuralTech | Nural CRM | CRM | 2023 | n/a | In 2023, NuralTech implemented Nural CRM for Amara Raja Group (Amaron) to manage after sales service, warranty verification, technician workflows and buffer stock across its battery service network in India. The implementation began in 2023 and went live in 2023, delivering a centralized service dashboard and embedded warranty checks for field technicians and service centers. The Nural CRM implementation included functional modules for service ticketing and case management, warranty verification workflow automation, technician work order management, buffer stock inventory control and operational dashboarding. The CRM configuration emphasized workflow orchestration for technicians, rule based warranty validations, and inventory visibility to support parts replenishment and service scheduling. Operational coverage targeted Amara Raja Group's battery service network across India, impacting after sales, parts logistics and field operations. Governance centered on centralized monitoring through the service dashboard and the incorporation of warranty checks into standard technician workflows, and the deployment improved resolution times and inventory control as reported in the implementation notes. | |
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Karbonn India | Manufacturing | 10000 | $81M | India | NuralTech | Nural CRM | CRM | 2021 | n/a | In 2021, NuralTech implemented Nural CRM for Karbonn India, deploying a customized CRM to consolidate after-sales service across the mobile brand. The engagement began in 2021 and went live in 2021, centralizing repair-ticket workflows and third-party franchisee reimbursement processes under a single CRM platform. The Nural CRM deployment focused on service orchestration and workflow automation, including repair-ticket automation, case management, and reimbursement processing for franchise partners. Configuration emphasized service-level automation such as ticket lifecycle rules, SLA tracking, parts and repair status visibility, and unified brand- and service-level KPI reporting within the CRM. Architecturally the implementation used API-led integration to ingest Microsoft Dynamics AX sales data, creating a linked sales-to-service data model that enriched service records with product and sales transaction context. Operational coverage included Karbonn India after-sales service organizations, third-party franchisee repair networks, and finance workflows for reimbursement settlement, with data flows designed to support service operations and sales alignment. Governance changes introduced formalized reimbursement and ticket escalation workflows and consolidated KPI governance so brand teams and service managers could access the same performance indicators. Outcomes reported in the engagement included improved repair-service visibility and enhanced operational efficiency in after-sales service operations. | |
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Sens India | Retail | 3000 | $300M | India | NuralTech | Nural CRM | CRM | 2022 | n/a | In 2022, Sens India implemented Nural CRM, a CRM, to standardize service intake and case management across its field service network. NuralTech delivered a customised Nural Service CRM to Sens India to support WhatsApp based registrations, centralized call and case handling, courier integration and drop shipment workflows for its more than 500 service centres in India. The implementation used the Nural Service CRM module as the functional core, with configuration focused on WhatsApp based registration capture, centralized case routing, automated call allocation rules and job tracking workflows. The Nural CRM deployment included automated feedback capture tied to case closure and instrumentation for monitoring job status and service center activity. Integrations implemented as part of the rollout centered on courier integration and drop shipment orchestration to move parts and finished goods between service centers and customers, supporting logistics and reverse logistics workflows. Operational coverage was nationwide across Sens India service centres and the deployment aligned customer support, field service and logistics functions under a single service CRM instance. The project started in 2022 and went live in 2022, improving call allocation, job tracking and automated feedback according to the vendor case study describing use of the Service CRM module. Governance focused on centralized case ownership and standardized routing rules to unify service operations and feedback processes across the service center network. |
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