List of Nural Service Customers
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India
Since 2010, our global team of researchers has been studying Nural Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nural Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nural Service for Customer Support include: Amara Raja India, a India based Manufacturing organisation with 10240 employees and revenues of $1.48 billion, Karbonn India, a India based Manufacturing organisation with 10000 employees and revenues of $81.0 million and many others.
Contact us if you need a completed and verified list of companies using Nural Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nural Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Amara Raja India | Manufacturing | 10240 | $1.5B | India | NuralTech | Nural Service | Customer Support | 2022 | n/a | In 2022, Amara Raja India implemented Nural Service to run after sales service and field service CRM operations in India. Nural Service is deployed as a Customer Support application and was configured to centralize service operations across after sales, field service, and warranty management. The deployment used Nural Service CRM and Field Service functionality to create centralized service dashboards, automate warranty verification checks, manage buffer stock for spare parts, and structure technician reporting workflows. Operational scope covered field technicians and after sales teams in India and the platform enabled faster communication with manufacturing teams through consolidated case and warranty status visibility. Governance emphasized standardized dashboard views and automated warranty validation to reduce manual verification steps and enforce consistent technician reporting. The vendor case study describes improved warranty verification, buffer stock management, and faster communication with manufacturing teams, leading to improved service efficiency. | |
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Karbonn India | Manufacturing | 10000 | $81M | India | NuralTech | Nural Service | Customer Support | 2018 | n/a | In 2018 Karbonn India deployed Nural Service to centralize after-sales operations and repair ticket automation. The Nural Service deployment, categorized under Customer Support, was integrated with Karbonn's DMS/ERP to provide centralized case management, end-to-end ticket orchestration, and consolidated reporting across its India franchise network. The architecture combined Nural Service with DMS/ERP data feeds to unify repair intake, status tracking, and third-party franchise reimbursement workflows into a single operational view. Functional capabilities implemented included repair ticket automation, centralized case lifecycle management, reimbursement workflow processing for third-party franchises, and KPI reporting for repair turnaround and service SLAs. Operational scope covered service and after-sales functions and finance workflows related to reimbursements across Karbonn India, with governance changes to standardize claim validation and SLA tracking through the Nural Service platform. The deployment improved repair turnaround and KPI visibility as described in the success story, while enabling centralized reporting and operational control for service management. |
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