List of Octopus ITSM Customers
Montreal, H3A 1X6, QC,
Canada
Since 2010, our global team of researchers has been studying Octopus ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Octopus ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Octopus ITSM for IT Service Management include: Groupe St-Hubert, a Canada based Leisure and Hospitality organisation with 6000 employees and revenues of $1.40 billion, CIUSSS du Nord-de-l'Ile-de-Montreal Canada, a Canada based Healthcare organisation with 13494 employees and revenues of $900.0 million, Centre Hospitalier Specialise de la Savoie France, a France based Healthcare organisation with 1200 employees and revenues of $120.0 million, Saint-Egreve France, a France based Government organisation with 366 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Octopus ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Octopus ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Centre Hospitalier Specialise de la Savoie France | Healthcare | 1200 | $120M | France | Octopus | Octopus ITSM | IT Service Management | 2019 | n/a |
In 2019, Centre Hospitalier Spécialisé de la Savoie implemented Octopus ITSM, deploying a SaaS IT Service Management solution across its multi-site psychiatric hospital supporting roughly 1,000 users. The deployment centralized internal requests across IT and technical services and introduced a service catalog, improved incident tracking, and optimized hardware and software asset management. Octopus ITSM was configured to support service catalog workflows, incident lifecycle management, and asset inventory reconciliation for clinical support and facilities teams.
The SaaS architecture provided centralized incident and request routing across hospital departments and sites, enabling standardized intake and request categorization. Governance and process changes focused on workflow-based escalations and centralized intake to align IT and technical services operations with operational support needs. According to the vendor case study, the implementation produced faster resolution times and improved user satisfaction.
|
 |
CIUSSS du Nord-de-l'Ile-de-Montreal Canada | Healthcare | 13494 | $900M | Canada | Octopus | Octopus ITSM | IT Service Management | 2019 | n/a |
In 2019 CIUSSS du Nord de l'Île de Montréal deployed Octopus ITSM to provision a unified service portal and standardize IT and support processes across multiple organizations participating in a Québec digital transformation. The Octopus ITSM implementation was positioned as an enterprise IT Service Management platform to centralize intake and operational visibility for support teams.
Octopus ITSM was configured to operate as a corporate service portal with centralized service request management, incident and request handling workflows, workflow automation and consolidated performance reporting. The implementation emphasized service catalog controls and performance indicators to provide a single-pane view for support operations, and the vendor case study reports the platform became a corporate tool used by roughly 500 daily users.
Operational coverage extended across IT and enterprise support management teams, enabling centralized handling of service requests and shared performance indicators across participating sites and departments. Governance changes focused on process standardization and common reporting to improve visibility and decision making during the multi-organization rollout, aligning IT Service Management practices across the CIUSSS network.
The deployment of Octopus ITSM centralized service requests and performance indicators across support teams and is reported to have improved visibility and decision making, with the platform adopted as a daily corporate tool by approximately 500 users.
|
 |
Groupe St-Hubert | Leisure and Hospitality | 6000 | $1.4B | Canada | Octopus | Octopus ITSM | IT Service Management | 2021 | n/a |
In 2021, Groupe St-Hubert implemented Octopus ITSM as its IT Service Management platform. Octopus ITSM was established as the centralized request management and ticketing system to support IT operations and business application support across the enterprise.
The Octopus ITSM deployment focused on request management workflows, incident handling, and ecosystem monitoring, with the platform maintained and updated as part of the company IT architecture. Octopus ITSM was used to process various service requests, administer updates, and host documentation and user guides, while the internal team retained responsibility for the software architecture and preventive fixes.
Octopus ITSM served as the operational intake and escalation point for integrations with SAP SD, SAP Sales Cloud, SAP C4C and EDI processes, including the configuration and resolution of idocs. The platform supported business functions across Order Service, Sales Administration, Finance, Purchasing, Procurement and Sales, with the ITSM instance routing tickets and coordinating resolution across those departments.
Governance activities around Octopus ITSM included owning and updating application documentation, writing and maintaining user guides, providing master data introduction and training, and driving lifecycle requests for applications under IT responsibility. Operational duties also covered technological monitoring and scheduled preventive updates to maintain environments, while the ITSM instance provided the process backbone for request handling and cross-functional support.
|
 |
|
Government | 366 | $40M | France | Octopus | Octopus ITSM | IT Service Management | 2011 | n/a |
|
Buyer Intent: Companies Evaluating Octopus ITSM
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||