Groupe St-Hubert
1755, boul. Lionel Bertrand,
Boisbriand, J7H 1N8, QC,
Canada
Boisbriand, J7H 1N8, QC,
Canada
1 450-688-4400
Leisure and Hospitality
Groupe St-Hubert Technographics
Groupe St-Hubert Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Groupe St-Hubert and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Groupe St-Hubert employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Groupe St-Hubert has purchased the following applications: Stripe Payments for Payment Processing in 2020, PayFacto MaitreD for Point Of Sale in 2020, IntouchCX Platform for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Groupe St-Hubert is running and its propensity to invest more and deepen its relationship with Stripe , PayFacto Payments , Intouch Insight or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Groupe St-Hubert revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Groupe St-Hubert intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Groupe St-Hubert Tech Stack and Enterprise Applications
Groupe St-Hubert ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Groupe St-Hubert integrated Stripe Payments to handle online transaction processing on its public website. Stripe Payments was deployed as the Payment Processing solution to support the restaurant group s web checkout and online ordering payment flows across its Canadian site. The implementation centered on embedding Stripe Payments checkout components and API-driven payment gateway functions, using tokenization and hosted payment elements to capture card and digital wallet transactions. Functional capabilities implemented include payment authorization and capture, hosted checkout interfaces, and event-driven notification for payment status, aligned with typical Payment Processing workflows. Integration scope is explicitly the st-hubert.com web ordering front end, with Stripe Payments handling PCI-relevant payment data through hosted elements to limit in-house card data exposure. Operational ownership is described at the intersection of e-commerce and finance teams, with internal controls for API key management, reconciliation workflows, and dispute handling procedures defined to govern online payment operations.
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Payment Processing | ERP |
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2020 | 2020 |
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Groupe St-Hubert ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayFacto Payments | Legacy | PayFacto MaitreD | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Groupe St-Hubert deployed PayFacto MaitreD as its Point Of Sale solution for restaurant operations. PayFacto MaitreD was positioned to support front of house and transaction capture across the company, with configuration focused on retail and table service workflows.
PayFacto MaitreD was implemented with standard Point Of Sale functional modules including order capture, menu management, table management, payment processing, shift and cashier controls, and transactional reporting. The implementation included configuration work for transaction routing and reconciliation, receipt and kitchen printing logic, and reporting feeds to support operational analytics.
The deployment integrated PayFacto MaitreD with Groupe St-Hubert commerce and customer touchpoint systems, explicitly including eCom VisonMax and mobile apps iOS / Android, payment processing using PayFacto with eTransactions and present card terminals, digital signage from Stingray and CDM Cineplex, and Zendesk for helpdesk ticketing. These integrations supported end to end order flow from digital channels to in-restaurant fulfillment and payment capture.
Governance and operationalization included Business Analysis led requirement artifacts such as BRDs and SSDs, deep log analysis for incident resolution, and a structured QA regime with test case authoring, UAT coordination and test execution planning. The program maintained daily touch points with operations and system providers via steering committees, the BA acted as product owner and solution expert across POS, eCom and payments, and the product road map was tracked and reported up to directors and C-level for ongoing issue visibility.
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Groupe St-Hubert CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intouch Insight | Legacy | IntouchCX Platform | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Groupe St-Hubert implemented the IntouchCX Platform from Intouch Insight, with the vendor naming LiaCX for the engagement, to capture real-time customer feedback, contextual data and operational metrics across its restaurant locations in Canada. Implementation began in 2018 and go-live for CX and operations use cases was estimated the same year, positioning the initiative squarely within the Customer Experience category.
The IntouchCX Platform deployment focused on continuous feedback capture and contextual data aggregation, instrumenting point-of-service feedback channels and structured surveys to collect guest sentiment and operational telemetry. Core functional capabilities implemented included real-time feedback capture, contextual metadata collection, operational metrics reporting, and role-based dashboards and alerts to surface issues to managers and frontline staff.
Operational scope covered CX teams, operations and frontline engagement across St-Hubert restaurant locations in Canada, with the platform used to operationalize customer inputs for store-level and regional workflows. Integrations are limited to data ingestion and reporting within the platform as described in vendor communications, and the deployment supported both CX and operations use cases concurrently.
Governance and process changes centered on configuring feedback routing and escalation workflows, defining manager and operator access to dashboards, and embedding frontline engagement procedures to ensure timely response to customer signals. The narrative reflects an implementation oriented around customer feedback instrumentation, operational metric consolidation and frontline workflow enablement within the Customer Experience application category.
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Sales Automation, Sales Engagement | CRM |
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2022 | 2022 |
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Groupe St-Hubert Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Groupe St-Hubert Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Groupe St-Hubert eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Online Food Ordering System | eCommerce |
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2020 | 2020 |
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Groupe St-Hubert SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2020 | 2020 |
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Inventory Management | SCM |
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2020 | 2020 |
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Groupe St-Hubert ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Groupe St-Hubert PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2008 | 2008 |
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Quality Management | PLM and Engineering |
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2020 | 2020 |
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Groupe St-Hubert PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Groupe St-Hubert IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Groupe St-Hubert
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Operations | VP | Operations | |
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Marketing Manager | Manager | Marketing | |
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Customer Service Manager | Manager | Customer Service | |
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General Manager Operations | Manager | Finance | |
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Senior Director Business Technology | Director | IT | |
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National Director of Sales Operations | Director | Sales | |
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Regional Sales Director | Director | Sales | |
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Vice President of Sales Commercial Strategies | VP | Sales | |
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Sales Manager | Manager | Sales | |
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Apps Being Evaluated by Groupe St-Hubert Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Groupe St-Hubert IT executives and key decision makers. This section highlights Groupe St-Hubert's latest recorded technology evaluations, including Zendesk Support Ticketing System for Customer Support on 2025-01-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Groupe St-Hubert digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-25 | Groupe St-Hubert | Evaluated | Zendesk | Zendesk Support Ticketing System | Customer Support | CRM |
FAQ - APPS RUN THE WORLD Groupe St-Hubert Technographics
Groupe St-Hubert is a Leisure and Hospitality organization based in Canada,
with around 6000 employees and annual revenues of $1.40 billion.
Groupe St-Hubert operates a diverse technology stack with applications such as
Stripe Payments, PayFacto MaitreD and IntouchCX Platform,
covering areas like Payment Processing, Point Of Sale and Customer Experience.
Groupe St-Hubert has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, PayFacto Payments and Intouch Insight.
Groupe St-Hubert recently adopted applications including
Microsoft Clarity in 2022, SAP Sales Cloud (ex CallidusCloud) in 2022 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Groupe St-Hubert’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Groupe St-Hubert’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Groupe St-Hubert technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.