List of Omda CoordCom Customers
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Since 2010, our global team of researchers has been studying Omda CoordCom customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omda CoordCom for Emergency Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omda CoordCom for Emergency Management include: Generalitat Valenciana Spain, a Spain based Government organisation with 162482 employees and revenues of $37.52 billion, Valencian Community, a Spain based Government organisation with 10000 employees and revenues of $2.50 billion, Sos Alarm, a Sweden based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Omda CoordCom, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omda CoordCom customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Generalitat Valenciana Spain | Government | 162482 | $37.5B | Spain | Omda | Omda CoordCom | Emergency Management | 2002 | Ericsson |
In 2002, Generalitat Valenciana Spain deployed Omda CoordCom as the core of its 112 emergency response system. Omda CoordCom is an Emergency Management application used across more than 120 agencies to manage call-taking, case handling and dispatch in the Comunitat Valenciana.
The deployment centers on CoordCom case management and call-taking modules, with integrated dispatch workflows and geospatial situational awareness delivered via the CoordCom ResQMap mapping capability. Configuration work focused on incident record lifecycle, resource allocation workflows and role-based operator consoles to support emergency call operators and dispatch coordinators.
The Valencia implementation was delivered as an Ericsson integrated solution using CoordCom ResQMap technology, aligning the Omda CoordCom application with Ericsson systems integration and regional infrastructure as described in vendor materials. Operational coverage spans regional emergency coordination across Comunitat Valenciana and more than 120 agencies, directly affecting call centers, dispatch centers and regional civil protection functions.
The relationship spans two decades and is documented in a 2022 case study, establishing governance continuity with phased upgrades and coordinated rollouts under a joint vendor and SI operating model. Governance emphasized centralized configuration control, standardized case handling procedures and coordinated operational workflows for call-taking and dispatch.
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Sos Alarm | Professional Services | 100 | $10M | Sweden | Omda | Omda CoordCom | Emergency Management | 2015 | Ericsson |
In 2015, Sos Alarm deployed Omda CoordCom as part of a nationwide 112 emergency response solution in Sweden, using the application within an Emergency Management context to support emergency call-taking and dispatch operations. Ericsson public materials document the effort as an Ericsson-led nationwide solution that incorporated Carmenta CoordCom, now part of Omda, under the Omda CoordCom product set.
The implementation centered on core modules for call-taking, dispatch and mapping, configured to operate across multiple control rooms and roughly 200 operator positions. Omda CoordCom was configured to provide real-time mapping, incident creation and operator console workflows, aligning with Emergency Management functional workflows for triage, resource allocation and tasking.
Ericsson served as the system integrator for the nationwide rollout, orchestrating an architecture that networked operator workstations and mapping services across control rooms to enable cross-room situational awareness. The deployment emphasized integrated call-taking to dispatch handoffs and shared geospatial mapping services to coordinate responses across sites.
Ericsson public materials and Sos Alarm documentation describe the implementation as reducing response times through integrated call-taking, mapping and dispatch across the control room network. Operational governance was aligned to control room and dispatch functions to embed the application into emergency response workflows.
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Valencian Community | Government | 10000 | $2.5B | Spain | Omda | Omda CoordCom | Emergency Management | 2023 | n/a |
In 2023, Valencian Community deployed Omda CoordCom within its Emergency Management environment for regional emergency medical services. Omda CoordCom is serving as the central case management and dispatch coordination application for Valencia EMS workflows.
The implementation emphasizes CoordCom case-handling and data export capabilities to enable analysis and automation of call intake. Valencia EMS is collaborating with Omda and the Technical University of Valencia to develop an AI assisted dispatch and triage assistant that integrates with Omda CoordCom and consumes historical CoordCom case data. The assistant is designed to support call categorisation and inform resource allocation decisions within dispatch workflows.
Integrations focus on structured exports from Omda CoordCom into the AI model training and inference pipeline, with data governance controls maintained by Valencia EMS and university researchers to manage case data use and validation. Operational scope is regional, centered on Valencia EMS dispatch centers and triage operations, affecting emergency call handling and resource coordination functions. Rollout emphasizes coordinated testing, algorithm validation and procedural updates to triage and dispatch workflows.
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