List of Online Dispute Resolution by Modria Customers
Plano, 75024, TX,
United States
Since 2010, our global team of researchers has been studying Online Dispute Resolution by Modria customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Online Dispute Resolution by Modria for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Online Dispute Resolution by Modria for Customer Support include: Clark County, NV, a United States based Government organisation with 22514 employees and revenues of $6.90 billion, Los Angeles Superior Court, a United States based Government organisation with 4800 employees and revenues of $1.00 billion, County of Denton, TX, a United States based Government organisation with 1987 employees and revenues of $396.0 million and many others.
Contact us if you need a completed and verified list of companies using Online Dispute Resolution by Modria, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Clark County, NV | Government | 22514 | $6.9B | United States | Tyler Technologies | Online Dispute Resolution by Modria | Customer Support | 2017 | n/a | In 2017 Clark County, NV began a pilot implementation of Tyler Technologies Online Dispute Resolution by Modria focused on parenting-plan mediations within the Nevada family-court system, initiating a Customer Support solution for asynchronous court-assisted negotiation. The program was introduced as a controlled pilot to test online mediation workflows and participant engagement before broader operational rollout across family courts. The implementation centered on Online Dispute Resolution by Modria capabilities common to court ODR deployments, including structured case intake, guided negotiation workflows, participant messaging and notifications, and automated resolution capture for mediator review. Configuration emphasized mediation-specific workflows for parenting-plan disputes and support for remote, asynchronous exchanges to reduce the need for in-person hearings. Operational scope covered family-court mediation processes in Clark County with adoption by court administrators and mediators, and the program was extended beyond the initial pilot to additional family courts to improve access to justice. There are no named third party system integrations provided in the source materials, the deployment narrative remains focused on court process automation and participant-facing dispute resolution tooling. Governance followed a phased pilot then expansion pattern, with rollout controls oriented around court case types and mediator oversight, and operational rules embedded in mediation workflows. The pilot produced explicit outcomes, reporting fast resolution when both parties participated with an average time to resolution of about 6 days and high success rates, and the implementation was positioned to scale within the county family-court network. | |
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County of Denton, TX | Government | 1987 | $396M | United States | Tyler Technologies | Online Dispute Resolution by Modria | Customer Support | 2020 | n/a | In 2020, County of Denton, TX implemented Tyler’s Online Dispute Resolution by Modria, a Customer Support application, to enable self-represented litigants to resolve small-claims and debt-collection cases online and to prevent COVID-era backlogs in the Texas justice-court process. The Online Dispute Resolution by Modria was integrated with Odyssey case management to extend case intake and resolution workflows into a remote, web-based channel and to maintain case continuity with existing court records. The implementation focused on online dispute resolution capabilities typical of Customer Support platforms, including guided self-service negotiation, structured submission of claims and evidence, and automated case routing to court calendars when escalation was required. Configuration emphasized interactions for unrepresented parties, with workflow orchestration between the Modria user interface and Odyssey case records to synchronize status, filings, and resolutions. Operational coverage targeted Denton County justice courts, enabling remote court operations and reducing in-person processing during the pandemic. Early results reported more than two thirds of disputes were resolved online when both parties participated, outcomes that reduced staff workload and helped prevent COVID-era case backlogs while preserving case data within Odyssey case management. | |
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Los Angeles Superior Court | Government | 4800 | $1.0B | United States | Tyler Technologies | Online Dispute Resolution by Modria | Customer Support | 2019 | n/a | In 2019, the Los Angeles Superior Court piloted Tyler Technologies' Online Dispute Resolution by Modria to support parenting-plan and family-court matters. The Online Dispute Resolution by Modria, categorized as Customer Support, was expanded countywide during 2019–2020 to enable residents across Los Angeles County to negotiate and resolve disputes online and to expand access to remote dispute resolution. Implementation focused on configuring the Online Dispute Resolution by Modria to handle family law workflows, with emphasis on facilitated negotiation, structured exchange of settlement proposals, and asynchronous case interaction for litigants. Configuration work aligned Modria ODR capabilities with court intake and triage procedures common to Customer Support style dispute platforms, enabling parties to progress through staged negotiation and resolution workflows. The solution was integrated with existing court processes rather than named backend systems, enabling outcomes to be routed back into court case processing and scheduling workflows to reduce the need for in-person hearings. Operational coverage included family-court departments across Los Angeles County and targeted parenting-plan matters, with the pilot model used to scale the rollout across the court’s jurisdiction during 2019–2020. Governance and rollout followed a pilot then expansion approach, with process adjustments to intake, case routing, and appearance scheduling to incorporate remote dispute resolution steps into normal court workflows. The deployment explicitly reduced in-person hearings and improved convenience for litigants in the California court system, as the Online Dispute Resolution by Modria became part of the court’s Customer Support capability set. |
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