List of Onsite Support Customers
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United States
Since 2010, our global team of researchers has been studying Onsite Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Onsite Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Onsite Support for Customer Support include: Equity Brands, a United States based Consumer Packaged Goods organisation with 40 employees and revenues of $8.0 million, Bean Products, a United States based Manufacturing organisation with 25 employees and revenues of $8.0 million, Miko, a United States based Consumer Packaged Goods organisation with 25 employees and revenues of $5.0 million, VitaCup, a United States based Consumer Packaged Goods organisation with 20 employees and revenues of $2.0 million, ChannelReply, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Onsite Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Onsite Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bean Products | Manufacturing | 25 | $8M | United States | Onsite Support | Onsite Support | Customer Support | 2024 | n/a | In 2024, Bean Products deployed Onsite Support to power customer interactions on its website. Onsite Support was established as the primary Customer Support application to handle inbound customer inquiries and provide self-service resources for buyers of manufacturing products. Implementation centered on embedding the Onsite Support widget into Bean Products' public site, activating live chat, a ticket intake form, and a searchable knowledge base consistent with Customer Support platform capabilities. Configuration work included setting up agent roles, canned responses, ticket queues, and basic automation for routing and status updates, scaled to the needs of a 25 employee manufacturing organization. The architecture follows a web-embedded client model with a cloud-based administrative console accessed by customer service and operations staff, enabling centralized ticket management and knowledge content updates. Governance emphasized assignment of operational ownership to a small internal team, access controls for administrative functions, and formalized escalation and content publication workflows to standardize support processes. | |
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ChannelReply | Professional Services | 10 | $1M | United States | Onsite Support | Onsite Support | Customer Support | 2024 | n/a | In 2024, ChannelReply implemented Onsite Support on its website to centralize customer interactions. Onsite Support is being used as a Customer Support application to provide web-based service channels for a small professional services firm with roughly 10 employees. The implementation configures Onsite Support's standard front-end delivery such as a web chat widget and embedded support interface, and back-end ticketing and unified inbox workflows. ChannelReply enabled capabilities typical of Customer Support deployments, including message threading, canned responses, and rule-based ticket routing to align with a compact support team. Automation settings were tuned for a small headcount, balancing manual agent handling with straightforward routing and response templates. Operational scope is limited to the company website and the internal customer service and account management functions supporting ChannelReply's U.S. operations. Governance centers on workflow definitions, agent role assignment, and on-site configuration controls to manage inbound customer contacts through Onsite Support. The narrative restates Onsite Support as the implemented Customer Support application supporting ChannelReply's customer-facing processes. | |
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Equity Brands | Consumer Packaged Goods | 40 | $8M | United States | Onsite Support | Onsite Support | Customer Support | 2023 | n/a | In 2023, Equity Brands deployed Onsite Support to centralize e-commerce customer service operations for its United States business. The implementation used Onsite Support in the Customer Support category and is cited on the vendor site as improving support workflows and increasing customer satisfaction after the migration to the platform. Implementation focused on Onsite Support helpdesk capabilities, with inferred use of omnichannel ticketing and a knowledge base to streamline case handling and first response workflows. For a 40 person consumer packaged goods firm the deployment was configured as a centralized helpdesk for the customer service team, enabling standardized ticket routing, canned responses, and knowledge article authoring to support online order inquiries. Governance centered on operationalizing support workflows and agent processes, with the vendor testimonial noting a migration to Onsite Support and smoother support processes and happier customers as observed outcomes. | |
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Consumer Packaged Goods | 25 | $5M | United States | Onsite Support | Onsite Support | Customer Support | 2023 | n/a |
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Consumer Packaged Goods | 20 | $2M | United States | Onsite Support | Onsite Support | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating Onsite Support
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