List of Onsite Support Customers
Onsite Support
16192 Coastal Hwy ,
Lewes, 19958, DE,
United States
Lewes, 19958, DE,
United States
n/a
Professional Services
15
$1M
Since 2010, our global team of researchers has been studying Onsite Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Onsite Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Onsite Support for Customer Support include: Equity Brands, a United States based Consumer Packaged Goods organisation with 40 employees and revenues of $8.0 million, Bean Products, a United States based Manufacturing organisation with 25 employees and revenues of $8.0 million, Miko, a United States based Consumer Packaged Goods organisation with 25 employees and revenues of $5.0 million, VitaCup, a United States based Consumer Packaged Goods organisation with 20 employees and revenues of $2.0 million, ChannelReply, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Onsite Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Onsite Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bean Products | Manufacturing | 25 | $8M | United States | Onsite Support | Onsite Support | Customer Support | 2024 | n/a |
In 2024, Bean Products deployed Onsite Support to power customer interactions on its website. Onsite Support was established as the primary Customer Support application to handle inbound customer inquiries and provide self-service resources for buyers of manufacturing products.
Implementation centered on embedding the Onsite Support widget into Bean Products' public site, activating live chat, a ticket intake form, and a searchable knowledge base consistent with Customer Support platform capabilities. Configuration work included setting up agent roles, canned responses, ticket queues, and basic automation for routing and status updates, scaled to the needs of a 25 employee manufacturing organization.
The architecture follows a web-embedded client model with a cloud-based administrative console accessed by customer service and operations staff, enabling centralized ticket management and knowledge content updates. Governance emphasized assignment of operational ownership to a small internal team, access controls for administrative functions, and formalized escalation and content publication workflows to standardize support processes.
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ChannelReply | Professional Services | 10 | $1M | United States | Onsite Support | Onsite Support | Customer Support | 2024 | n/a |
In 2024, ChannelReply implemented Onsite Support on its website to centralize customer interactions. Onsite Support is being used as a Customer Support application to provide web-based service channels for a small professional services firm with roughly 10 employees.
The implementation configures Onsite Support's standard front-end delivery such as a web chat widget and embedded support interface, and back-end ticketing and unified inbox workflows. ChannelReply enabled capabilities typical of Customer Support deployments, including message threading, canned responses, and rule-based ticket routing to align with a compact support team. Automation settings were tuned for a small headcount, balancing manual agent handling with straightforward routing and response templates.
Operational scope is limited to the company website and the internal customer service and account management functions supporting ChannelReply's U.S. operations. Governance centers on workflow definitions, agent role assignment, and on-site configuration controls to manage inbound customer contacts through Onsite Support. The narrative restates Onsite Support as the implemented Customer Support application supporting ChannelReply's customer-facing processes.
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Equity Brands | Consumer Packaged Goods | 40 | $8M | United States | Onsite Support | Onsite Support | Customer Support | 2023 | n/a |
In 2023, Equity Brands deployed Onsite Support to centralize e-commerce customer service operations for its United States business. The implementation used Onsite Support in the Customer Support category and is cited on the vendor site as improving support workflows and increasing customer satisfaction after the migration to the platform.
Implementation focused on Onsite Support helpdesk capabilities, with inferred use of omnichannel ticketing and a knowledge base to streamline case handling and first response workflows. For a 40 person consumer packaged goods firm the deployment was configured as a centralized helpdesk for the customer service team, enabling standardized ticket routing, canned responses, and knowledge article authoring to support online order inquiries. Governance centered on operationalizing support workflows and agent processes, with the vendor testimonial noting a migration to Onsite Support and smoother support processes and happier customers as observed outcomes.
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Miko | Consumer Packaged Goods | 25 | $5M | United States | Onsite Support | Onsite Support | Customer Support | 2023 | n/a |
In 2023, Miko implemented Onsite Support on their website to deliver Customer Support. Miko is a 25 employee consumer packaged goods company operating an ecommerce storefront at shopmiko.com, and the Onsite Support deployment is embedded directly in the web experience to provide immediate customer assistance and inquiry capture.
The implementation uses Onsite Support to enable in-page chat, contextual help, and ticket capture workflows common to Customer Support platforms. Configuration emphasized routing inbound conversations to the internal support team, templated responses for recurring product and order questions, and a compact knowledge base to support self service. Session context and form-based ticketing were configured to collect customer identifiers and issue details for downstream follow up.
Operational coverage focuses on customer service and ecommerce functions, with the application managed by internal support and marketing staff. Governance controls include defined operational hours, escalation routing rules, and standardized response templates to align support capacity with incoming web inquiries. Onsite Support is the central front-line support touchpoint on Miko’s website for handling customer questions and order related contacts.
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VitaCup | Consumer Packaged Goods | 20 | $2M | United States | Onsite Support | Onsite Support | Customer Support | 2023 | n/a |
In 2023, VitaCup implemented Onsite Support as its Customer Support solution for e commerce operations in the United States. The Onsite Support branded help center is deployed on a VitaCup Onsite Support subdomain and provides live chat, ticketing, and a knowledge base to handle marketplace and direct to consumer questions.
The implementation centers on marketplace Amazon integrations and live chat driven ticketing to create and route cases for unified case management across marketplace and direct to consumer channels. Functional modules in use include live chat enabled ticket creation, a searchable knowledge base for self service, and ticket lifecycle workflows oriented to triage marketplace escalations and reduce returns. Operational coverage is focused on the companys e commerce customer care function in the United States, with process workflows designed to capture marketplace specific inquiries and feed them into the Onsite Support ticketing system.
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Buyer Intent: Companies Evaluating Onsite Support
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Onsite Support Coverage
Onsite Support is a Customer Support solution from Onsite Support.
Companies worldwide use Onsite Support, from small firms to large enterprises across 21+ industries.
Organizations such as Equity Brands, Bean Products, Miko, VitaCup and ChannelReply are recorded users of
Onsite Support for Customer Support.
Companies using Onsite Support are most concentrated in Consumer Packaged Goods, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using Onsite Support are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Onsite Support across Americas, EMEA, and APAC.
Companies using Onsite Support range from small businesses with 0-100 employees - 100%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Onsite Support include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Onsite Support customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.