List of Open New Media hotelsuite WEB Customers
Koblenz, 56075,
Germany
Since 2010, our global team of researchers has been studying Open New Media hotelsuite WEB customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Open New Media hotelsuite WEB for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Open New Media hotelsuite WEB for Reservation and Booking Management include: Europa-Park, a Germany based Leisure and Hospitality organisation with 5000 employees and revenues of $160.0 million, Hotel Lanig Germany, a Germany based Leisure and Hospitality organisation with 60 employees and revenues of $5.0 million, Hotel City Switzerland, a Switzerland based Leisure and Hospitality organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Open New Media hotelsuite WEB, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Open New Media hotelsuite WEB customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Europa-Park | Leisure and Hospitality | 5000 | $160M | Germany | Open New Media | Open New Media hotelsuite WEB | Reservation and Booking Management | 2019 | n/a |
In 2019, Europa-Park deployed Open New Media hotelsuite WEB for Reservation and Booking Management to digitalize the guest journey across its resort hotels. The initiative targeted mobile bookings and the automation of arrival and departure flows to reduce friction at point of check-in and check-out.
The implementation included Open New Media hotelsuite components, specifically the hotel app, the pre-check-in module, and mobile key integrations. Configuration work focused on mobile booking flows, pre-population of guest registration data, and secure mobile door opening to support contactless arrival and on-property mobility.
The solution was integrated with Suite8/Oracle to synchronize reservations, guest data, and key issuance between the hotelsuite WEB front end and the property management system. Operational coverage centered on Europa-Park Hotels front desk operations, guest services, and on-resort access control, aligning reservation workflows with room access provisioning.
Rollout emphasized shifting check-in activity to mobile channels and redesigning reception processes to accommodate higher self-service rates. The pre-check-in capability reached approximately 80% usage, and the customer reported reduced reception queues and accelerated arrival and check-out processes within the resort.
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Hotel City Switzerland | Leisure and Hospitality | 25 | $4M | Switzerland | Open New Media | Open New Media hotelsuite WEB | Reservation and Booking Management | 2024 | n/a |
In 2024, Hotel City Switzerland implemented Open New Media hotelsuite WEB in the Reservation and Booking Management category. The deployment was scoped to the Zurich property and concentrated on reservation and arrival processes to streamline guest check-in and guest communications.
The implementation configured hotelsuite GO as a digital pre-check-in and check-in terminal, and enabled hotelsuite MAIL to provide marketing automation for pre-stay and transactional messaging. Hotelsuite GO was instrumented at reception to support self-service arrival workflows, while hotelsuite MAIL was configured with automated triggers and templated pre-stay and transactional emails to support upsell messaging and guest communications.
Operational coverage included front desk operations, reservations handling, and guest communications workflows at the Zurich site, with the rollout aligned to arrival process redesign and staff operational training. Governance focused on configuration management for the hotelsuite GO terminal and email workflow ownership for hotelsuite MAIL, with process changes documented to shift check-in tasks toward the terminal and automated messaging triggers.
The 2024 rollout shortened reception wait times and enabled automated pre-stay and transactional emails for the Zurich property, and it centralized reservation-to-arrival orchestration within Open New Media hotelsuite WEB.
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Hotel Lanig Germany | Leisure and Hospitality | 60 | $5M | Germany | Open New Media | Open New Media hotelsuite WEB | Reservation and Booking Management | 2019 | n/a |
In 2019, Hotel Lanig Germany implemented Open New Media hotelsuite WEB as its Reservation and Booking Management solution. The deployment centered on Open New Media's hotelsuite IBE Internet Booking Engine, configured as a mobile optimized, conversion focused direct booking channel and adapted to the hotel's corporate design.
The implementation delivered an Internet Booking Engine front end for booking flow and guest data capture, a content management layer to enforce corporate design, and configuration to synchronize availability and rates with the property system. The hotelsuite IBE was integrated with Oracle Suite8 to pass reservations and booking records, establishing Oracle Suite8 as the transactional booking ledger while the IBE owned the direct booking experience.
Operational scope targeted direct bookings in Germany and impacted reservations, front desk and revenue management workflows as well as marketing channels that drive direct traffic. Governance emphasized booking data quality and conversion optimization, with the hotelsuite WEB IBE acting as the canonical direct channel, and the project aimed at increasing direct bookings and improving booking data quality in Germany.
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