List of OpenText Documentum CM Customers
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Since 2010, our global team of researchers has been studying OpenText Documentum CM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Documentum CM for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Documentum CM for Enterprise Content Management include: Saipem, a Italy based Oil, Gas and Chemicals organisation with 32033 employees and revenues of $12.84 billion, Catalent Pharma Solutions, a United States based Life Sciences organisation with 18000 employees and revenues of $4.26 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText Documentum CM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Documentum CM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Catalent Pharma Solutions | Life Sciences | 18000 | $4.3B | United States | OpenText | OpenText Documentum CM | Enterprise Content Management | 2025 | n/a |
In 2025, Catalent Pharma Solutions implemented OpenText Documentum CM for Life Sciences to centralize document control across research, development and manufacturing. The rollout is categorized as Enterprise Content Management and targeted 16,000 users across seven countries and 15 manufacturing sites, bringing batch records, standard operating procedures and quality documentation into a single managed platform.
The deployment uses OpenText Private Cloud as the hosting model, with OpenText Professional Services mapping Catalent business processes and configuring the environment. The implementation leveraged the Documentum Quality and Manufacturing solution, which is pre-validated for pharmaceutical standards and provides document controls, audit capabilities, versioning and standardized approval workflows.
Operational coverage includes manufacturing operators, quality and regulatory teams and global content authors, who now access approved content at the point of activity rather than relying on printed binders. OpenText manages the technical hosting and platform operations to simplify onboarding and scale, while the environment enforces controlled access to current approved content and consistent execution of procedures.
Governance was tightened through standardized workflows and content controls within OpenText Documentum CM for Life Sciences, creating a single source of truth for batch records and SOPs and improving audit readiness for health authorities. Explicit outcomes stated include a reduction in paper usage by up to 30 percent across 15 manufacturing sites and improved alignment between speed and quality in drug development and manufacturing.
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Saipem | Oil, Gas and Chemicals | 32033 | $12.8B | Italy | OpenText | OpenText Documentum CM | Enterprise Content Management | 2025 | n/a |
In 2025 Saipem moved OpenText Documentum CM to a cloud-hosted architecture to centralize enterprise document management for global energy and engineering projects, under the Enterprise Content Management category. The migration targeted continuous, secure access for thousands of employees and external collaborators including clients, vendors, and subcontractors, with operational coverage extending to remote offshore vessels and onshore project sites.
Saipem retained the OpenText Documentum case management framework and reimplemented automated workflows to streamline internal review and approval processes for engineering drawings and technical documentation. The implementation maintained heavy configuration and custom code that had been built over years, and the refactoring to the cloud focused on consolidating instances, hardening workflow automation, and preparing the environment for next generation AI capabilities.
OpenText Documentum CM was integrated with core enterprise systems, explicitly including SAP, Microsoft applications, Salesforce, and the company quality management system to support end to end information flows across engineering, project controls, and quality functions. Saipem engaged Accenture for cloud configuration and OpenText Professional Services for upgrade and refactor activities, yielding an ultra efficient cloud architecture with fewer instances and materially higher performance.
Governance and operational outcomes were captured through reduced operational complexity and stabilized support patterns, with a reported 30 percent reduction in platform operational costs, greater than 50 percent improvement in response times for the PAGE document management solution, and a 90 percent decline in support tickets related to the platform itself. Saipem is also positioning OpenText Documentum CM to consume generative AI capabilities from OpenText Content Aviator to enable natural language search, analysis, and summarization of technical content.
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