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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

List of Opportunity BI Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Arredissima Italy Retail 564 $140M Italy Digital4Change Opportunity BI Analytics and BI 2019 n/a In 2019 ArredissimA in Italy implemented Opportunity BI from Digital4Change to digitalize lead acquisition, call center operations and post-sales processes across its retail CRM network. The deployment positioned Opportunity BI as the primary Analytics and BI layer for retail CRM workflows, centralizing customer contact records and appointment pipelines for stores and a centralized call center. Opportunity BI was deployed with built-in BI dashboards and CRM transaction capture to standardize lead management, call handling workflows and post-sales service tracking. Configuration emphasized real-time dashboards for call-center agents and management, opportunity-stage reporting for appointment scheduling, and consolidated reporting across retail locations, reflecting typical Analytics and BI capabilities for operational CRM analytics. The program moved from an initial three-month implementation into an ongoing evolution cycle, with governance focused on standardized reporting and iterative enhancements to call-center conversion workflows. The vendor cites roughly a 15% uplift in appointment conversion, and ArredissimA used the standardized Opportunity BI reporting to support growth across its Italian retail footprint.
Eurointerim Italy Professional Services 3647 $149M Italy Digital4Change Opportunity BI Analytics and BI 2024 n/a In 2024 Eurointerim Italy implemented Opportunity BI in the Analytics and BI category to centralize data and embed CRM driven analytics across its staffing network. The deployment paired Opportunity BI with Opportunity CRM capabilities to replace Excel based processes and to provide a unified reporting and customer engagement layer across the organization. The implementation configured integrated KPI dashboards and CRM analytics to standardize commercial and operational metrics, automate reporting, and remove manual spreadsheet consolidation. Opportunity BI was used to present consolidated performance views for sales activity, client management and operational delivery, replacing process emails and ad hoc spreadsheets. Eurointerim centralized data from multiple systems into Opportunity BI, consolidating HR, staffing and commercial data sources to support cross functional reporting. The operational scope covered Eurointerim's network in Italy and primarily impacted commercial, operations and HR staffing teams through shared dashboards and common metric definitions. Governance changes included formalizing KPI definitions and shifting routine performance reviews onto centralized dashboards, which eliminated email based processes and spreadsheet driven workflows. The case study describes that the CRM plus integrated Business Intelligence implementation improved control of commercial and operational performance and institutionalized a single source of truth for reporting.
Smact Competence Center Italy Professional Services 27 $11M Italy Digital4Change Opportunity BI Analytics and BI 2024 n/a In 2024, Smact Competence Center Italy implemented Opportunity BI as a customized Opportunity® solution and positioned it as an Analytics and BI platform to unify CRM and reporting for professional services operations. The deployment targeted management of projects and PNRR-funded activities, establishing Opportunity BI as the central application for project and financial oversight within the organization. The Opportunity BI implementation included configurable dashboards, timesheet capture, expense tracking, and billing workflow automation to support project accounting and invoicing processes. Functional configuration delivered CRM plus BI capabilities, with customizable project and financial control dashboards, traceability features for project status and funding, and embedded modules for timesheets and expenses. Operational coverage concentrated on project lifecycle management, reconciliation from timesheet to billing, and management of active and passive invoicing, with Opportunity BI acting as the primary system of record for project and financial data. Governance and process adjustments emphasized increased visibility and traceability for PNRR-funded activities and improved controls around invoicing workflows, producing more consistent reporting and stakeholder-level dashboards for project and financial control.
Manufacturing 200 $44M Italy Digital4Change Opportunity BI Analytics and BI 2024 n/a
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