List of Oracle Utilities Customer Cloud Service Customers
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Since 2010, our global team of researchers has been studying Oracle Utilities Customer Cloud Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Utilities Customer Cloud Service for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Utilities Customer Cloud Service for Utilities Customer Care and Billing include: National Water Company, a Saudi Arabia based Utilities organisation with 4000 employees and revenues of $6.00 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Utilities Customer Cloud Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Utilities Customer Cloud Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
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National Water Company | Utilities | 4000 | $6.0B | Saudi Arabia | Oracle | Oracle Utilities Customer Cloud Service | Utilities Customer Care and Billing | 2026 | n/a |
In 2026, National Water Company implemented Oracle Utilities Customer Cloud Service as part of a cloud-first program to standardize customer, finance, workforce, supply chain, asset, and field-service operations on Oracle Cloud Infrastructure. The implementation centers on Oracle Utilities Customer Cloud Service for customer interactions and billing, alongside Oracle Utilities Work and Asset Management and Oracle Field Service to extend operational control to field crews. The application forms the foundation of a consolidated Utilities Customer Care and Billing strategy across the organization.
Configuration focused on core Utilities Customer Care and Billing capabilities, including customer account management, billing and invoicing workflows, contact center orchestration, and configurable rate and tariff management typical of the category. Oracle Utilities Work and Asset Management was configured for asset lifecycle and maintenance planning, while Oracle Field Service was set up to manage dispatch, work orders, and mobile workforce coordination. The deployment also included financial and operational process alignment through Oracle Fusion Cloud ERP, SCM, EPM, and HCM to support end-to-end transactional and planning functions.
Technically, the stack is provisioned on Oracle Cloud Infrastructure to provide enterprise tenancy, data residency, and platform services for integration. Integrations are explicit and include Oracle Fusion Cloud ERP, SCM, EPM, HCM, Oracle Utilities Work and Asset Management, and Oracle Field Service, creating a federated model for master customer and asset records, billing events, work orders, and financial postings. Operational coverage spans National Water Company business functions including customer service, billing operations, finance, asset management, supply chain, and field operations serving water and wastewater services nationwide.
Governance emphasis is on standardized business processes and centralized data models to enable consistent billing, reporting, and workforce orchestration across departments. The Oracle solutions are expected to improve billing and customer service, accelerate financial and operational processes, strengthen planning and reporting, increase field workforce productivity and asset availability, and provide greater visibility across the organization. The implementation follows a platform consolidation approach to enable continuous configuration and updates under cloud operations.
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