List of OverIT NextGen Field Collaboration Customers
Pordenone, 33080,
Italy
Since 2010, our global team of researchers has been studying OverIT NextGen Field Collaboration customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OverIT NextGen Field Collaboration for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OverIT NextGen Field Collaboration for Field Service Management include: Ewe Netz, a Germany based Utilities organisation with 1600 employees and revenues of $500.0 million, Sacmi Imola, a Italy based Manufacturing organisation with 1082 employees and revenues of $400.0 million, Cafc, a Italy based Utilities organisation with 154 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using OverIT NextGen Field Collaboration, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OverIT NextGen Field Collaboration customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cafc | Utilities | 154 | $20M | Italy | OverIT | OverIT NextGen Field Collaboration | Field Service Management | 2021 | n/a | In 2021, CAFC implemented OverIT NextGen Field Collaboration as a Field Service Management solution to enable remote collaboration, AR-powered support, and a centralized knowledge repository for maintenance and inspection of remote water treatment and distribution sites. The deployment targeted field crews and asset inspection teams across CAFC service areas in Friuli Venezia Giulia, with provisioning scoped to Italy and broader EMEA operations. The implementation used the remote collaboration and knowledge modules within OverIT NextGen Field Collaboration, instrumenting AR-powered support workflows and a centralized repository to capture procedural guidance, site documentation, and inspection records. Configuration emphasized low-bandwidth modes and offline synchronization to accommodate constrained connectivity at remote sites, and workflows were aligned to maintenance scheduling, fault diagnosis, and field escalation processes. Operational coverage included maintenance, inspection, and field operations teams responsible for water treatment and distribution assets, with mobile field devices and technician user interfaces forming the core of the architecture. The solution supported cross-site knowledge sharing and remote expert assistance, enabling technicians to access stepwise procedures and collaborate with specialists without in-person dispatch. Governance concentrated on operationalizing the knowledge repository and standardizing remote collaboration protocols among field technicians and control center staff, with role based access to technical procedures and AR sessions. The case study reports improved first-time-fix rates, reduced operational costs and water losses, and explicit support for low-bandwidth remote operations following the OverIT NextGen Field Collaboration deployment. | |
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Ewe Netz | Utilities | 1600 | $500M | Germany | OverIT | OverIT NextGen Field Collaboration | Field Service Management | 2025 | Reply | In 2025, EWE NETZ deployed OverIT NextGen Field Collaboration to modernize workforce management across its energy networks in Germany. EWE NETZ implemented OverIT NextGen Field Collaboration as its Field Service Management solution covering planning, order preparation, task assignment and field execution for approximately 650 technicians. The OverIT NextGen Field Collaboration configuration focuses on planning and work order lifecycle orchestration, scheduling and dispatch, order preparation workflows and mobile field execution. The deployment leverages role based mobile applications, technician assignment logic and real time task status updates to align planners and field crews and to support improved resource utilization. Reply, in partnership with Live Reply GmbH, is the systems integrator leading the rollout and technical integration across EWE NETZ operational sites in Germany. The implementation centers on a centralized workforce management instance connected to back office operational processes and mobile field devices, with synchronization and offline capable mobile execution to maintain continuity of field work. Governance introduces centralized planning ownership, standardized order preparation procedures and operational workflow controls under a joint EWE NETZ and Reply governance model. The program aims to optimize resource utilization, improve customer and employee satisfaction and accelerate digital transformation of EWE NETZ Field Service Management operations in Germany. | |
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Sacmi Imola | Manufacturing | 1082 | $400M | Italy | OverIT | OverIT NextGen Field Collaboration | Field Service Management | 2021 | n/a | In 2021, Sacmi Imola deployed OverIT NextGen Field Collaboration in the United States to support field operations for machinery maintenance, leveraging the Field Service Management application to improve work-order dispatching and AR-enabled remote collaboration. The implementation targeted SACMI USA field technicians responsible for machine uptime across US sites and focused on operational execution rather than enterprise-wide HR or finance integration. Core functional modules implemented included work-order dispatching and scheduling, mobile work-order lifecycle management for field technicians, and augmented reality enabled remote expert collaboration through OverIT NextGen Field Collaboration. Configuration emphasized dispatch orchestration and scheduling rules to prioritize jobs, and mobile AR sessions were provisioned to allow remote experts to guide on-site repairs in real time. Operational scope concentrated on field operations and maintenance workflows within SACMI USA, embedding the Field Service Management practices into dispatch operations and technician mobile routines. Governance and process adjustments formalized escalation paths into AR-enabled remote support and revised dispatch workflows to improve technician assignment and on-site resolution sequencing. The deployment aimed to reduce machine downtime and increase first-time-fix rates through optimized scheduling and remote guidance. The source frames these as operational objectives without providing quantified outcome metrics. |
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