List of Ozonetel Sales Dialer Solution Customers
Hyderabad, 500081,
India
Since 2010, our global team of researchers has been studying Ozonetel Sales Dialer Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ozonetel Sales Dialer Solution for Sales Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ozonetel Sales Dialer Solution for Sales Automation include: BigBasket, a India based Retail organisation with 6000 employees and revenues of $1.70 billion, Dr Lal PathLabs Ltd (LPL), a India based Healthcare organisation with 4048 employees and revenues of $243.0 million, Saboo Maruti, a India based Automotive organisation with 1800 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Ozonetel Sales Dialer Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ozonetel Sales Dialer Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BigBasket | Retail | 6000 | $1.7B | India | Ozonetel Communications | Ozonetel Sales Dialer Solution | Sales Automation | 2013 | Stuti Technologies |
In 2013, BigBasket implemented Ozonetel Sales Dialer Solution as part of a broader Ozonetel CloudAgent deployment, with Stuti Technologies leading the implementation and configuration. The implementation targeted Sales Automation use cases while anchoring omnichannel customer engagement for BigBasket retail operations in India.
The deployment combined CloudAgent inbound contact capabilities with Sales Automation oriented outbound workflows, inferred from the company use of Ozonetel’s CCaaS platform. Functional capabilities implemented included automated outbound dialing, campaign orchestration, agent call controls and scripting, and real time call handling and queuing consistent with sales dialer and contact center automation patterns.
Architecture was cloud CCaaS centric, operating across multiple cities in India to scale customer support and outbound engagement, and integrating omnichannel touchpoints rather than point solutions. Operational scope covered customer support teams and outbound sales or retention squads, with configuration focused on campaign management, agent routing, and contact handling rules suitable for retail ordering and customer care.
Stuti Technologies managed rollout and configuration governance, including agent enablement and campaign governance to support operationalization of the Ozonetel Sales Dialer Solution. Outcomes documented for the CloudAgent based deployment included low average handling time around 2.5 minutes and high first time resolution while scaling support across multiple cities.
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Dr Lal PathLabs Ltd (LPL) | Healthcare | 4048 | $243M | India | Ozonetel Communications | Ozonetel Sales Dialer Solution | Sales Automation | 2020 | n/a |
In 2020, Dr Lal PathLabs Ltd (LPL) deployed Ozonetel Sales Dialer Solution to operationalize Sales Automation across its India contact center operations, targeting COVID related patient communications and follow up workflows. The national rollout focused on automating outbound outreach and report delivery to handle surge call volumes during the pandemic.
The implementation used Ozonetel Sales Dialer Solution capabilities including auto dialers configured to place approximately 3,000 outbound calls daily, multi level IVR for inbound triage and callback routing, SMS delivery of diagnostic reports, virtual numbers for regional routing, and agent supervision for live monitoring. Dialer and IVR configurations were aligned to high volume outbound engagement patterns typical of sales automation and contact center orchestration.
Operational scope covered patient services and contact center teams across India, with workflows specifically centered on COVID related testing communications, result dissemination, and follow up. Governance and process changes introduced automated call sequencing, SMS triggers for report delivery, and supervision workflows to prioritize queues and enable real time agent oversight.
Documented outcomes included improved agent productivity and reduced wait times, with the deployment sustaining approximately 3,000 outbound calls daily during peak demand. The case positions Ozonetel Sales Dialer Solution as the primary Sales Automation tool supporting Dr Lal PathLabs patient communication and post test follow up workflows in 2020.
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Saboo Maruti | Automotive | 1800 | $120M | India | Ozonetel Communications | Ozonetel Sales Dialer Solution | Sales Automation | 2023 | n/a |
In 2023, Saboo Maruti deployed the Ozonetel Sales Dialer Solution as part of its Sales Automation initiative in India, targeting CRM and sales automation workflows for frontline sales teams. The deployment was focused on improving in-CRM telephony functionality to support sales outreach and activity tracking.
The Ozonetel Sales Dialer Solution was configured to provide click to call, automated call logging, and reporting capabilities. The implementation relied on Ozonetel’s dialer and CTI integration to surface telephony controls and dialing workflows directly inside the CRM interface.
Integrations included Zoho CRM as the primary CRM, using the integration documented in the Zoho Marketplace customer story to enable in-CRM call controls, call records, and activity-level reporting for sales representatives. Operational coverage centered on sales teams and CRM-centric workflows, aligning telephony events with CRM records and sales process tracking.
The customer story reports approximately 50 percent more sales calls and approximately 40 percent higher bookings within a matter of months after deployment. The rollout centralized sales telephony through the Ozonetel Sales Dialer Solution while using the documented CTI integration for technical interoperability.
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