List of Paraty Tech Contact Center Customers
Paraty Hoteles
Avenida Manuel Fraga Iribarne 15, 4-1ª-,
Malaga, 29620,
Spain
Malaga, 29620,
Spain
34 952 23 08 87
Professional Services
100
$10M
Since 2010, our global team of researchers has been studying Paraty Tech Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Paraty Tech Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Paraty Tech Contact Center for Call Center include: Casa Dorada Los Cabos Mexico, a Mexico based Leisure and Hospitality organisation with 150 employees and revenues of $15.0 million, The Kent Hotel United States, a United States based Leisure and Hospitality organisation with 40 employees and revenues of $6.0 million, Colony Hotel, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Paraty Tech Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Casa Dorada Los Cabos Mexico | Leisure and Hospitality | 150 | $15M | Mexico | Paraty Tech | Paraty Tech Contact Center | Call Center | 2024 | n/a |
In 2024 Casa Dorada Los Cabos Mexico deployed Paraty Tech Contact Center, a Call Center application, to strengthen the resort's reservations and CRM processes. Paraty Tech delivered a site booking engine alongside a call overflow integration with Ring2Travel to link phone traffic into the online booking funnel. The implementation positions the Paraty Tech Contact Center as the operational hub for reservations and customer records at the Los Cabos property.
Configuration work focused on integrating the booking engine with contact center workflows, enabling call overflow routing to external agents via Ring2Travel and centralizing reservation handling inside the contact center platform. Functional capabilities implemented include real time call overflow handling, web to phone booking coordination, and CRM touchpoint consolidation consistent with Call Center category practices. The Paraty Tech Contact Center was configured to orchestrate reservation intents captured on the website into live agent sessions.
Integrations explicitly included Ring2Travel for overflow call handling and a site booking engine provisioned by Paraty Tech, connecting web bookings with agent-assisted reservations. Operational scope covered the Los Cabos resort reservations function and the website booking funnel, aligning online and voice channels for the property's reservation team. The deployment supported frontline operations for reservations and CRM processes at Casa Dorada Los Cabos Mexico.
Governance adjustments formalized call overflow procedures and aligned reservation workflows between the website booking engine and contact center operations, with Paraty Tech operating the integration. Reported outcomes from the case study include a 24 percent increase in direct bookings and a 30.6 percent increase in website revenue for Q1 2025 versus Q1 2024, and the case study explicitly cites the call overflow service with Ring2Travel. The implementation links Paraty Tech Contact Center, Call Center capabilities, and the resort's reservation function to create a unified booking and voice channel workflow.
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Colony Hotel | Leisure and Hospitality | 10 | $1M | United States | Paraty Tech | Paraty Tech Contact Center | Call Center | 2024 | n/a |
In 2024, Colony Hotel implemented Paraty Tech Contact Center, a Call Center application to centralize the Miami property digital ecosystem and consolidate reservations and guest communications. Paraty Tech was engaged to unify the booking engine, revenue management and digital channels to support direct reservations and improve CRM and reservations operations.
Deployment leveraged Paraty Tech Contact Center voice channel and call overflow capabilities within a cloud oriented contact center architecture to route inbound reservations and manage call overflow. Implemented functional components included inbound voice routing, call overflow handling, reservations workflow automation, CRM synchronization and operational reporting to support reservations and front desk workflows.
Integrations connected the Paraty Tech Contact Center to the hotel's booking engine, revenue management system and digital channels, enabling reservation creation and CRM updates from contact center interactions. Operational coverage focused on reservations and CRM operations for the Miami property, aligning contact center activity with revenue management and direct booking channels.
Governance centered on centralizing contact handling and standardizing reservation workflows and escalation paths, which required changes to reservations process ownership and orchestration across voice and digital channels. Paraty Tech reported a group level uplift in direct revenue of +100% in early 2025 following the engagement.
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The Kent Hotel United States | Leisure and Hospitality | 40 | $6M | United States | Paraty Tech | Paraty Tech Contact Center | Call Center | 2024 | n/a |
In 2024, The Kent Hotel United States implemented Paraty Tech Contact Center as part of a unified customer engagement stack delivered by Paraty Tech. The deployment consolidated the hotel's website, booking engine, revenue tools and digital marketing into a single operational plane to centralize direct booking and reservations workflows.
Paraty Tech Contact Center served as the Call Center component providing voice-channel sales and call support alongside reservation handling and CRM synchronization. Functionality implemented included inbound and outbound voice sales workflows, call routing to reservations and front desk staff, and direct booking support tied to the booking engine. The implementation structured contact center interactions to feed reservation records into the hotel's CRM and revenue tools for attribution and follow up.
Integrations were built between the contact center, the website booking engine, revenue optimization tools and the hotel's CRM through API based orchestration to maintain consistent booking state and customer records. Operational scope covered reservations, front desk operations, revenue management and digital marketing teams at the South Beach property. The architecture emphasized a unified data flow between voice channels and online booking to reduce duplicate records and streamline reservation confirmations.
Governance changes consolidated reservation ownership and introduced call handling and attribution workflows to ensure bookings originating from voice channels were tracked in the CRM and revenue systems. The integrated project produced strong direct-revenue gains in Q1 2025.
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FAQ - APPS RUN THE WORLD Paraty Tech Contact Center Coverage
Paraty Tech Contact Center is a Call Center solution from Paraty Tech.
Companies worldwide use Paraty Tech Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Casa Dorada Los Cabos Mexico, The Kent Hotel United States and Colony Hotel are recorded users of
Paraty Tech Contact Center for Call Center.
Companies using Paraty Tech Contact Center are most concentrated in Leisure and Hospitality, with adoption spanning over 21 industries.
Companies using Paraty Tech Contact Center are most concentrated in Mexico and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Paraty Tech Contact Center across Americas, EMEA, and APAC.
Companies using Paraty Tech Contact Center range from small businesses with 0-100 employees - 66.67%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Paraty Tech Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Paraty Tech Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.