List of Pega Platform Customers
Pegasystems
One Main Street,
Cambridge, 2142, MA,
United States
Cambridge, 2142, MA,
United States
1 617-374 9600
Professional Services
5598
$1.7B
Since 2010, our global team of researchers has been studying Pega Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pega Platform for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pega Platform for Business Process Management include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Deutsche Telekom, a Germany based Communications organisation with 201336 employees and revenues of $134.08 billion, Sainsbury’s, a United Kingdom based Retail organisation with 145000 employees and revenues of $43.61 billion, CNP Assurances, a France based Insurance organisation with 6500 employees and revenues of $37.40 billion, Ayvens Netherlands, a Netherlands based Automotive organisation with 14500 employees and revenues of $29.05 billion and many others.
Contact us if you need a completed and verified list of companies using Pega Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pega Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Achmea | Banking and Financial Services | 14000 | $24.1B | Netherlands | Pegasystems | Pega Platform | Business Process Management | 2014 | n/a |
In 2014, Achmea implemented the Pega Platform to power its operations, deploying the Pega Platform as its core Business Process Management capability across the organization. The initial implementation addressed operational constraints tied to aging technology and provided a foundation for standardizing process orchestration and case management across multiple lines of business.
The modernization program expanded the original footprint to more than 70 Pega applications, and focused on application upgrades, technical debt remediation, and creation of reusable application components. Achmea established a library of more than 20 reusable applications and standardized on the latest Pega Platform releases to improve application response times and consistency for policy origination and customer servicing workflows.
Architecturally Achmea moved to cloud hosting, implementing over 15 hosting segments and infrastructure templates to accelerate environment provisioning and reduce lead times for development and deployment. The company adopted DevOps practices to automate build, test, and deployment pipelines, enabling more frequent releases and faster remediation of performance bottlenecks.
Integration and operational coverage emphasized consistent security and integration patterns, enabling reuse of components across five business divisions and eight brands while serving approximately 10 million customers. The program consolidated previously siloed development efforts into shared application assets and standardized lifecycle practices for Business Process Management, aligning technical design with business process owners.
Governance was formalized with a cross-division steering committee and lifecycle governance to prioritize work, reduce fragmentation, and sustain continuous evolution. Achmea partnered with Pega and HCLTech for implementation and scaling expertise, and the initiative delivered explicit outcomes reported by the company, including improved application response times, cloud-driven agility, a 50 percent reduction in time to complete a policy origination journey, and autonomous innovation capability across its Pega estate.
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Air Europa | Transportation | 4600 | $1.6B | Spain | Pegasystems | Pega Platform | Business Process Management | 2020 | n/a |
In 2022 Air Europa implemented Pega Platform as a Business Process Management solution to unify passenger interactions and enable a customer centric operational model. The deployment was positioned to address inconsistent engagements by consolidating process orchestration and customer decisioning across passenger touchpoints.
Air Europa used Pega Platform to create a 360° customer view and to manage every interaction from bookings to baggage claims, targeting passenger experience and contact center workflows. Functional focus included transforming core processes such as overbooking and claims while enabling real time, contextual messaging and personalized offers for ancillaries and destinations.
The implementation embedded next best action decisioning and agent guidance capabilities so contact center staff could react to passengers with alternative flights, compensation, or tailored offers. Pega Platform provided orchestration across booking workflows, baggage and claims operations, contact center case handling, and loyalty enrollment paths to support consistent, contextual experiences across channels.
Governance centered on standardizing agent workflows and operational rules to ensure consistent customer treatment and faster resolution of queries. Process automation and centralized decision logic underpinned the rollout, allowing Air Europa to deliver one to one personalization and real time communications while reducing time to market for new offers.
Reported results from the Pega Platform implementation included improved operational and process efficiency, reduced IT cost and time to market, clearer personalized and contextual communications, a consistent experience across channels, quicker resolution of customer queries, and growth in loyalty program enrollment and overall customer satisfaction.
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Alfa-Bank | Banking and Financial Services | 26000 | $1.8B | Russia | Pegasystems | Pega Platform | Business Process Management | 2017 | n/a |
In 2017, Alfa-Bank implemented Pega Platform to support a Business Process Management initiative focused on banking product automation. The deployment targeted automation of credit processes for small and medium-sized businesses and provided a platform for product teams responsible for retail and commercial banking workflows.
Pega Platform was configured to deliver Customer Lifecycle Management and Sales Force Automation capabilities, with explicit case orchestration for client credit tasks and rule-driven decisioning. Development work spanned from junior to senior Pega developer activities, including process flow design, UI rule configuration, and the design and development of a REST API to expose credit platform services.
Integrations were built to connect Pega Platform workflows to the bank data estate, the Pega REST API linking to credit services, and collaboration with the Data Warehouse department to build a sales funnel using SQL views and BIX. Implementation also included preparation of ELK project requirements and support for ELK setup to address logging and analytics needs.
Operational coverage included product teams, credit operations, sales automation, and the Data Warehouse organization, with staff roles extending into analyst, tester, and mentor responsibilities to support ongoing governance. Process ownership and cross-functional collaboration were emphasized through embedded developer and analyst roles, enabling continuous refinement of CLM and SFA process models within Pega Platform.
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Alfa-Bank Belarus | Banking and Financial Services | 600 | $64M | Belarus | Pegasystems | Pega Platform | Business Process Management | 2013 | n/a |
In 2013, Alfa-Bank Belarus implemented Pega Platform as its core Business Process Management solution to formalize contract control, loan origination workflows, and CRM processes. The deployment centered on PRPC, PegaRULES Process Commander components supplied by Pegasystems, and targeted enterprise workflow orchestration across retail lending, call center CRM, and contract execution use cases.
The implementation delivered discrete functional modules including a contract execution control module developed for the BUCE project, a Fast Loan Expandable Cloud System FLECS for loan application review and issuance, CALLCRM and ALFA OCRM customer interaction flows, and archival database and data discharge mechanisms. Development on Pega Platform emphasized rule-driven process automation, decisioning logic for credit workflows, and data models to support long term archival and analytical extraction.
Integrations and operational coverage included direct integration with Oracle Database technology used to host analytical and archival stores, data extraction pipelines designed for Oracle BI Publisher style analysis, and coexistent work with Chordiant decisioning and CRM components where noted. The rollout concentrated on Alfa-Bank Belarus operational domains including retail lending, work with legal entities, and call center operations, and it involved collaboration between Banking Technologies and Consulting and Pegasystems to establish Russian-speaking first line support.
Governance activities and sustainment were built into the engagement, with business analysis, technical support, performance optimization, and training included as ongoing deliverables. The project timeline extended into an operational support phase, with creation and management of the first line of Russian-speaking customer support and continued database optimization and maintenance work on Pega Platform for Alfa-Bank Belarus.
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Allianz Italy | Insurance | 4500 | $7.1B | Italy | Pegasystems | Pega Platform | Business Process Management | 2018 | Saltech Consulting |
In 2018, Allianz Italy implemented Pega Platform as a Business Process Management solution to support sales automation across its Italian commercial organization. The Pega Platform deployment centered on Pega Sales Automation to formalize lead and opportunity workflows and to centralize sales case handling for the insurer's sales function.
The implementation configured core Business Process Management capabilities within Pega Platform, including case management, workflow orchestration, business rules for decisioning, and customer-facing UI flows aligned with Pega patterns. The deployment emphasized modular Pega Sales Automation components to manage end-to-end sales processes, embed decisioning logic into sales stages, and standardize operational workflows.
Delivery and ongoing operational support were performed by Saltech Consulting, with Lead System Architect and Pega BPM Consultant roles embedded in the program to provide development, maintenance and support. Governance was organized around a Saltech-led delivery team responsible for application lifecycle activities, technical architecture guidance and sustained BPM and decisioning maintenance for Allianz Italy.
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Insurance | 6021 | $3.0B | Italy | Pegasystems | Pega Platform | Business Process Management | 2018 | Saltech Consulting |
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Insurance | 850 | $674M | Netherlands | Pegasystems | Pega Platform | Business Process Management | 2020 | n/a |
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Banking and Financial Services | 57 | $18M | Croatia | Pegasystems | Pega Platform | Business Process Management | 2023 | n/a |
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Automotive | 14500 | $29.0B | Netherlands | Pegasystems | Pega Platform | Business Process Management | 2022 | n/a |
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Banking and Financial Services | 250 | $30M | Liechtenstein | Pegasystems | Pega Platform | Business Process Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Pega Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Pega Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Pega Platform for Business Process Management include:
- Airbus, a France based Aerospace and Defense organization with 56000 Employees
- Toolshed Uk, a United Kingdom based Retail company with 25 Employees
- Nationwide Building Society, a United Kingdom based Banking and Financial Services organization with 22042 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Pega Platform Coverage
Pega Platform is a Business Process Management solution from Pegasystems.
Companies worldwide use Pega Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, Deutsche Telekom, Sainsbury’s, CNP Assurances and Ayvens Netherlands are recorded users of
Pega Platform for Business Process Management.
Companies using Pega Platform are most concentrated in Utilities, Communications and Retail, with adoption spanning over 21 industries.
Companies using Pega Platform are most concentrated in France, Germany and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Pega Platform across Americas, EMEA, and APAC.
Companies using Pega Platform range from small businesses with 0-100 employees - 3.37%, to mid-sized firms with 101-1,000 employees - 31.46%, large organizations with 1,001-10,000 employees - 43.82%, and global enterprises with 10,000+ employees - 21.35%.
Customers of Pega Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Pega Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Business Process Management.