List of Placetel Call Center Customers
Koln, 50677,
Germany
Since 2010, our global team of researchers has been studying Placetel Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Placetel Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Placetel Call Center for Call Center include: Jakobs Medien, a Germany based Media organisation with 240 employees and revenues of $50.0 million, Wechselpilot, a Germany based Professional Services organisation with 95 employees and revenues of $18.0 million, secova, a Germany based Professional Services organisation with 75 employees and revenues of $14.0 million and many others.
Contact us if you need a completed and verified list of companies using Placetel Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Placetel Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jakobs Medien | Media | 240 | $50M | Germany | Placetel | Placetel Call Center | Call Center | 2020 | n/a |
In 2020, Jakobs Medien implemented Placetel Call Center to support production and client communications. Jakobs Medien implemented Placetel Call Center, a Call Center application, to route inbound project inquiries to the correct leads and maintain consistent client-facing call handling across its agency workflows.
Placetel Call Center was configured with hold music, automated announcements, number routing and queueing to enable staged messaging and prioritized call distribution. The Call Center capabilities were used to create flexible agent setups and routing rules consistent with agency operations, enabling staff to assume agent roles and preserve contextual handoffs during multi-step production inquiries.
Operational coverage focused on production and client services teams, with contact triage and routing rules directing project queries to designated leads. Governance emphasized queue management and announcement flows, and the setup enabled mobile and home office working by supporting distributed agents and flexible assignment of inbound calls.
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secova | Professional Services | 75 | $14M | Germany | Placetel | Placetel Call Center | Call Center | 2019 | n/a |
In 2019, secova implemented Placetel Call Center to manage frequent customer inquiries from its Rheine, Germany operations. The Placetel Call Center functions as the company Call Center application for the EHS software vendor, providing structured inbound handling and specialist routing for support functions.
The deployment leverages core Placetel modules including IVR, routing, and reporting to route calls to the right specialists and to capture detailed call metrics for support workflows. Integrations with Zendesk and Microsoft Teams connect telephony events to ticketing and internal collaboration, supporting context handoff and routing decisions. Operational scope centers on customer support and technical specialist teams, with configuration focused on IVR menu design, routing rules, and reporting dashboards to reflect standard support workflows.
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Wechselpilot | Professional Services | 95 | $18M | Germany | Placetel | Placetel Call Center | Call Center | 2025 | n/a |
In 2025, Wechselpilot implemented Placetel Call Center to handle high inbound volumes for its customer-facing energy switching service. Wechselpilot, a Hamburg based professional services firm with approximately 95 employees and operations focused in Germany, adopted the Placetel Call Center option to strengthen availability for customer service and CRM workflows.
The implementation concentrated on core Call Center capabilities, configuring skill based routing, queue management and operational reporting. Placetel Call Center was configured to use agent skill profiles, queue prioritization and real time reporting to align contact distribution with customer service demand and agent availability.
Operational coverage is centered on Wechselpilot’s customer service organization and CRM related workflows in Germany, with the rollout leveraging the existing Placetel telephone system the startup had been using prior to expanding to the Call Center option. The deployment emphasizes centralized inbound voice handling and queue orchestration to support high volume switching inquiries.
Governance and process changes focused on defining routing rules, queue ownership and reporting responsibilities for customer service managers, enabling continuous tuning of skill based routing and queue parameters. The implementation explicitly improved availability through skill based routing, queues and reporting, as stated in the source case description.
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