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Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

secova Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Placetel Legacy Placetel Call Center Call Center CRM n/a 2019 2019
In 2019, secova implemented Placetel Call Center to manage frequent customer inquiries from its Rheine, Germany operations. The Placetel Call Center functions as the company Call Center application for the EHS software vendor, providing structured inbound handling and specialist routing for support functions. The deployment leverages core Placetel modules including IVR, routing, and reporting to route calls to the right specialists and to capture detailed call metrics for support workflows. Integrations with Zendesk and Microsoft Teams connect telephony events to ticketing and internal collaboration, supporting context handoff and routing decisions. Operational scope centers on customer support and technical specialist teams, with configuration focused on IVR menu design, routing rules, and reporting dashboards to reflect standard support workflows.
IT Decision Makers and Key Stakeholders at secova
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by secova Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD secova Technographics

secova is a Professional Services organization based in Germany, with around 75 employees and annual revenues of $14.0 million.

secova operates a diverse technology stack with applications such as Placetel Call Center, covering areas like Call Center.

secova has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Placetel.

secova recently adopted applications including Placetel Call Center in 2019, highlighting its ongoing modernization strategy.

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