Rheine, 48431,
Germany
secova Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by secova and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75 secova employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that secova has purchased the following applications: Placetel Call Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems secova is running and its propensity to invest more and deepen its relationship with Placetel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing secova revenues, which have grown to $14.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for secova intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Placetel | Legacy | Placetel Call Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, secova implemented Placetel Call Center to manage frequent customer inquiries from its Rheine, Germany operations. The Placetel Call Center functions as the company Call Center application for the EHS software vendor, providing structured inbound handling and specialist routing for support functions.
The deployment leverages core Placetel modules including IVR, routing, and reporting to route calls to the right specialists and to capture detailed call metrics for support workflows. Integrations with Zendesk and Microsoft Teams connect telephony events to ticketing and internal collaboration, supporting context handoff and routing decisions. Operational scope centers on customer support and technical specialist teams, with configuration focused on IVR menu design, routing rules, and reporting dashboards to reflect standard support workflows.
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