List of Procedureflow Customers
Saint John, E2L 4Z6, NB,
Canada
Since 2010, our global team of researchers has been studying Procedureflow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Procedureflow for Business Process Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Procedureflow for Business Process Management include: Brooks_x000D_, a United States based Manufacturing organisation with 1800 employees and revenues of $1.00 billion, Flexiti Canada, a Canada based Banking and Financial Services organisation with 280 employees and revenues of $50.0 million, Nymbus, a United States based Professional Services organisation with 250 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Procedureflow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Procedureflow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brooks_x000D_ | Manufacturing | 1800 | $1.0B | United States | Procedureflow | Procedureflow | Business Process Management | 2020 | n/a |
In 2020, Brooks Running implemented Procedureflow, a Business Process Management application, to create a single source of truth for customer service processes and accelerate remote onboarding for agents in the United States. The initiative targeted customer service and training teams, consolidating procedural content into a centralized process repository to drive consistency across agent interactions.
Procedureflow was configured to deliver visual procedure flows that document step by step customer service procedures and surface checkpoints for trainer review. Functional capabilities implemented included centralized procedural authoring, role based access to flows, and coach facing adherence assessment features to support remote coaching and standardized training evaluation.
Rollout emphasized remote onboarding workflows and trainer enablement, with trainers using Procedureflow during coaching to assess adherence and consistency. Brooks Running reported cutting onboarding time roughly in half and achieving a 50% reduction in training time, with Procedureflow functioning as the canonical process reference for customer service operations.
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Flexiti Canada | Banking and Financial Services | 280 | $50M | Canada | Procedureflow | Procedureflow | Business Process Management | 2023 | n/a |
In 2023, Flexiti Canada implemented Procedureflow, a Business Process Management application, across its Canadian contact center. The deployment centralized procedures that had been stored in fragmented SharePoint sites and PDF documents, positioning Procedureflow as the single source of truth for frontline operations.
Procedureflow was configured to replace static SOP documents with interactive guided workflows, a centralized knowledge base, and step by step execution guidance to standardize customer interaction handling. The implementation included version control and role based access to reinforce procedural governance and auditability across operational teams.
Operational coverage focused on the Canadian contact center and explicitly spanned customer service, credit fraud, and collections teams, consolidating cross functional procedures into a single platform. The deployment emphasized agent facing procedural guidance to reduce variance in case handling and shorten resolution time.
As implemented, Procedureflow produced a 40 second decrease in average handle time AHT and generated projected annual savings of approximately $300,000 to $600,000. The program established centralized procedure governance and reduced reliance on disparate SharePoint and PDF references, tightening operational control over standard operating procedures.
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Nymbus | Professional Services | 250 | $35M | United States | Procedureflow | Procedureflow | Business Process Management | 2023 | n/a |
In 2023, Nymbus implemented Procedureflow, adopting the Business Process Management application to centralize bank and credit union operational processes used by its contact center and back-office teams. The implementation targeted consolidation of procedural knowledge and standardization of task execution across Nymbus operations in the United States.
Procedureflow was configured to provide process orchestration and guided workflows that simplified customer interaction handling, application processing, and quality assurance procedures. The deployment emphasized structured task guidance, workflow templates, and real-time procedural support to reduce variability across functional teams and to capture standard operating procedures for onboarding and daily operations.
Rollout began in the contact center and was expanded into application processing and QA, with governance organized around standardized procedures and cross-departmental workflow ownership to maintain procedural accuracy and operational consistency. The implementation reduced new-hire training time from four weeks to two weeks and contributed to a reported 98% CSAT improvement for Nymbus operations.
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