List of Prodware Fast Service Customers
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Since 2010, our global team of researchers has been studying Prodware Fast Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Prodware Fast Service for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Prodware Fast Service for CRM include: Manutan International SA, a France based Retail organisation with 1985 employees and revenues of $948.0 million, Wolters Kluwer Spain, a Spain based Professional Services organisation with 600 employees and revenues of $180.0 million, Eurofeu le Groupe, a France based Manufacturing organisation with 1000 employees and revenues of $112.0 million and many others.
Contact us if you need a completed and verified list of companies using Prodware Fast Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Prodware Fast Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Eurofeu le Groupe | Manufacturing | 1000 | $112M | France | Prodware | Prodware Fast Service | CRM | 2011 | Prodware | In 2011 Eurofeu le Groupe deployed Prodware Fast Service, implemented by Prodware as a Microsoft Dynamics AX-based customer support solution. The implementation served as a CRM for field service and customer-support workflows within Eurofeu's service organization in France. The deployment included a custom customer-support SAV module to schedule maintenance visits and to ensure traceability for more than one million extinguishers per year, with functionality to capture service events, schedule technicians, and record maintenance history. Prodware configured the Microsoft Dynamics AX environment to support operational traceability and event-level service records that align with CRM service management practices. Prodware delivered the rollout across Eurofeu's service operations in France, embedding the SAV module into service workflows and SLA management processes. The Dynamics AX customer-support functionality is described as aligning with the Dynamics 365 Customer Service based Prodware Fast Service proposition, indicating continuity of service-oriented CRM capabilities under the Prodware Fast Service name. The project explicitly improved service operations and SLA management for Eurofeu, while maintaining operational coverage for extinguisher maintenance scheduling and traceability at scale. Prodware Fast Service, as implemented via the Dynamics AX customer-support construct, centralized customer-support processes and operational record keeping for Eurofeu's service teams. | |
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Manutan International SA | Retail | 1985 | $948M | France | Prodware | Prodware Fast Service | CRM | 2018 | Prodware | In 2018, Manutan International SA deployed Prodware Fast Service as part of a CRM initiative across its French operations. Prodware led the engagement and delivered a Dynamics-based CRM and product data solution to modernise customer-facing processes and product information management. The Prodware Fast Service implementation consolidated customer service workflows and product information management capabilities, with configuration aligned to CRM case management, customer master data and product data orchestration modules typical of a CRM environment. Deployment architecture was focused on the French operational footprint, instrumenting service workflows and product data processes to streamline customer interactions and merchandising updates. Prodware served as the system integrator and implementation partner, responsible for rollout governance, configuration, and reworking service and product management processes across customer service and product teams. Reported outcomes included fewer inbound calls and faster time-to-market, reflecting measurable operational impact on customer-facing functions and product lifecycle coordination. | |
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Wolters Kluwer Spain | Professional Services | 600 | $180M | Spain | Prodware | Prodware Fast Service | CRM | 2020 | Prodware | In 2020 Wolters Kluwer Spain began an 18-month program to deploy Prodware Fast Service alongside Microsoft Dynamics 365 Business Central, Dynamics 365 Customer Service and Dynamics 365 Sales for its Legal and Regulatory division. The deployment covered CRM, sales and customer service processes across Spain, organized as a regional implementation for the L&R division. Prodware Fast Service was configured to deliver core CRM capabilities including case management, contact and account management, opportunity management and service case routing, aligned with Dynamics 365 Sales and Dynamics 365 Customer Service modules. The implementation emphasized unified customer records and workflow automation to standardize sales and service handoffs and support consistent customer engagement across channels. Integration architecture linked Prodware Fast Service with Microsoft Dynamics 365 Business Central to synchronize financial and transactional data with front office systems. The integration supported bidirectional data flows between finance, sales and customer service teams to enable coordinated operational processes and shared master data. Prodware acted as the systems integrator for the program, providing project management, technical integration and configuration across the Microsoft Dynamics 365 stack. The 18-month program reduced TCO and improved coordination between finance, sales and customer service. |
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