List of Pronto Xi CRM Customers
Pronto Software
Level 3, 353 Burwood Hwy,
Forest Hill, VIC, 3131,
Australia
Forest Hill, VIC, 3131,
Australia
61 3 9887-7770
Professional Services
500
$115M
Since 2010, our global team of researchers has been studying Pronto Xi CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Pronto Xi CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Pronto Xi CRM for CRM include: Perenti Global, a Australia based Oil, Gas and Chemicals organisation with 10514 employees and revenues of $2.20 billion, Nepean, a Australia based Oil, Gas and Chemicals organisation with 2000 employees and revenues of $530.0 million, Big River Group, a Australia based Manufacturing organisation with 570 employees and revenues of $282.0 million, Hume Doors And Timber, a Australia based Manufacturing organisation with 2000 employees and revenues of $250.0 million, Officemax New Zealand, a New Zealand based Retail organisation with 466 employees and revenues of $180.0 million and many others.
Contact us if you need a completed and verified list of companies using Pronto Xi CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Pronto Xi CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Abgal Liners & Covers | Manufacturing | 70 | $10M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2007 | n/a |
In 2007, ABGAL Liners & Covers implemented Pronto Xi CRM as part of a broader Pronto Xi deployment supporting its manufacturing, wholesale and sales operations. The Pronto Xi CRM deployment sits alongside Pronto Xi modules for accounts, fixed assets, inventory and manufacturing, and is used across ABGAL’s Queensland operations by a 26 person team in sales, office functions and manufacturing.
The implementation emphasized configuration for highly bespoke production workflows, with the Pronto Xi Sales Configurator embedded in the Manufacturing application to support approximately 80 percent of production that is customised. Functional modules in active use include CRM for customer and sales order management, manufacturing work order recording and traceability, inventory and purchasing, and Electronic Data Interchange messaging for automated transaction flows between trading partners.
Pronto Xi CRM and the wider Pronto Xi suite were integrated with several third party systems to extend operational capabilities. ABGAL converted approximately 10,000 items from its prior proprietary ERP into Pronto Xi rather than rekeying data, and uses an Excel based forecasting workflow that pulls data from Pronto Xi then reimports updated forecasts to drive procurement planning. Pronto Xi is also linked to a document archiving and retrieval application via Open Database Connectivity to attach scanned work orders and manufacturing diagrams, and to a freight management product that generates labels and consignment notes which are uploaded and linked to sales orders.
Governance and operations were structured for continuity and stability, with Pronto Software consultants delivering implementation and training for the 26 staff, ABGAL hosting Pronto Xi servers in-house, and a third party performing routine maintenance reviews every couple of weeks. The deployment delivers product traceability from construction through delivery, real time updates via EDI to reduce transactional errors, and daily visibility into inventory and turnover for management, while ABGAL reports long term database stability and reliable uptime with Pronto Xi CRM.
|
 |
Absco Sheds | Manufacturing | 25 | $2M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2019 | n/a |
In 2019 Absco Sheds implemented Pronto Xi CRM to centralize customer service and order management workflows, establishing Pronto Xi CRM as the core CRM application for inbound support and order processing. The deployment positioned the application as the primary interface for logging customer interactions, tracking orders, and managing after sales service activities across the business.
The implementation emphasized order entry and case management capabilities, with agents creating and lodging fixup records for damaged or missing parts, documenting build walkthroughs, and maintaining customer records. The system was configured with a live dashboard for tracking order status and store account activity, email handling workflows for customer and store communications, and exports for data mining into spreadsheets.
Operational use included coordination with freight provider databases to relay shipment information and surface delivery issues, daily communication flows with Production and Dispatch teams to update order progress, and procedures to forward payment information to the Finance department. Customer service representatives used the CRM for inbound call handling, shipment coordination, and monthly monitoring of active and inactive store accounts.
Governance focused on operational workflows and role based responsibilities rather than formal SI oversight, with Customer Service Representatives performing order entry and case workflows while administrative users managed social media account logging and dashboard monitoring. Routine processes included daily updates via the CRM, escalation of fixup records to dispatch and production, and monthly account reviews to maintain data hygiene and operational continuity.
|
 |
Ainsworth Game Technology USA | Manufacturing | 200 | $85M | United States | Pronto Software | Pronto Xi CRM | CRM | 2020 | n/a |
In 2020, Ainsworth Game Technology USA implemented Pronto Xi CRM to harmonise US operations with its Australian parent and to replace QuickBooks for a custom end to end ERP and CRM platform supporting rental and manufacturing workflows. Ainsworth Game Technology USA implemented Pronto Xi CRM within CRM workflows to centralise sales, regulatory compliance and field service functions, reflecting the company need for inventory management, manufacturing control and scalability across jurisdictions.
Pronto Xi CRM and the broader Pronto Xi suite were configured to cover manufacturing, inventory management, purchasing, accounts payable and receivable, financials and service operations, with Business Intelligence capabilities used to surface serial number level performance data. The Pronto Software Manufacturing application was used to reduce inventory levels while maintaining machine supply, and Pronto iQ style BI reporting provided granular insights on machine and game performance that informed product upgrade and assortment decisions.
Deployment used a customised hybrid architecture, with the Australian operations hosted in the cloud and the US instance hosted on premise, synchronising data nightly to automate operations and reporting across regions. An in house developed CRM mobile app was integrated with Pronto Xi to synchronise approved product lists to sales iPads, ensuring sales teams could only order compliant products for the jurisdiction they were operating in, and Ainsworth continued to evaluate further mobile integration with Pronto Xi.
Governance was formalised through a dedicated Technical Compliance group that maintains regulatory approval data inside Pronto Xi to prevent processing orders for unapproved products across more than 200 jurisdictions. Training and configuration work conducted with Pronto Software, including user training in Sydney, supported a straightforward onboarding experience, and the company reported improved compliance, increased productivity and enhanced visibility into machine performance as direct outcomes.
|
 |
Airefrig | Distribution | 65 | $7M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2017 | n/a |
In 2017, Airefrig implemented Pronto Xi CRM to centralize customer records and account management across its national wholesale operations in Australia, aligning the deployment to the CRM Apps Category CRM. The implementation was positioned alongside the company’s Kentico-based e-commerce initiative, recognizing the need for a unified customer master and synchronized order workflows across digital and back-office systems.
Pronto Xi CRM was configured to support account hierarchies and advanced business account profiles, reflecting Airefrig’s parent account structures for businesses with multiple users, and to manage contact and opportunity records typical of a CRM. The configuration included reporting and usage visibility for customer accounts, enabling structured access to invoices and account details through CRM-managed profiles and service workflows.
Integration work used API-led connections to synchronize Pronto Xi CRM with the Kentico e-commerce front end and Airefrig’s Pronto product management system, ensuring orders captured online updated inventory and order records in the back end and that account and order status flowed back to the website. The integration scope explicitly covered e-commerce order capture, inventory reconciliation, and account profile synchronization, supporting sales, customer service, and e-commerce operations across Airefrig’s branch network in Australia.
Governance changes emphasized a centralized customer data model and API orchestration for master data synchronization, with defined workflows for order-to-cash handoffs between the website, Pronto product management, and Pronto Xi CRM. The implementation narrative reflects discovery-led architecture and API integration patterns used to align CRM records, account hierarchies, and operational processes without specifying external implementation partners.
|
 |
Andi-Co Australia | Distribution | 80 | $8M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2022 | n/a |
In 2022, Andi-Co Australia deployed Pronto Xi CRM to support frontline customer care and retail account workflows. The deployment was used by customer care staff and a Customer Care Consultant during May 2022 to March 2023, and staff learned to use Pronto Xi CRM alongside complementary CX tools referenced in internal notes.
The implementation focused on CRM-aligned functional modules and configuration for contact and case management, order entry for both residential and commercial appliance sales and project orders, customer correspondence and delivery update workflows, invoice handling and banking touchpoints, warranty claims processing, and inventory adjustments including write offs and stocktakes. Pronto Xi CRM was used to capture customer information such as addresses and phone numbers, and to record product and technical enquiries for brands including Falcon, LaCornue, Liebherr, Bertazoni and Lagermania.
Operational coverage extended across customer care, retail liaison, order fulfillment coordination with retailers such as Harvey Norman, Winnings and Bing Lee, warehouse inventory processes, and finance activities related to invoicing and cheque processing in Australia. The project documentation indicates the system supported routine follow up on orders, retailer communications, and stock availability checks, reflecting category-aligned CRM workflows for case routing, activity tracking, and customer lifecycle touchpoints.
Governance and rollout details include on-the-job training and operational ownership by customer care personnel between May 2022 and March 2023, with process changes to manage post-purchase correspondence, warranty case handling, and inventory control procedures. The narrative centers on Pronto Xi CRM as the application managing customer interactions and operational workflows in the CRM category for Andi-Co Australia.
|
 |
|
Distribution | 50 | $10M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2020 | n/a |
|
|
|
|
Distribution | 70 | $10M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2019 | n/a |
|
|
|
|
Manufacturing | 570 | $282M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2024 | n/a |
|
|
|
|
Manufacturing | 180 | $30M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2022 | n/a |
|
|
|
|
Manufacturing | 50 | $7M | Australia | Pronto Software | Pronto Xi CRM | CRM | 2014 | n/a |
|
Showing 1 to 10 of 28 entries
Buyer Intent: Companies Evaluating Pronto Xi CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Pronto Xi CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Pronto Xi CRM for CRM include:
- Nrtc Iran, a Iran based Education organization with 25 Employees
- Dresser Utility Solutions, a United States based Manufacturing company with 850 Employees
- Sohu.com Limited, a China based Professional Services organization with 4900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
 |
Nrtc Iran | Education | 25 | $1M | Iran | 2026-06-24 |
 |
Dresser Utility Solutions | Manufacturing | 850 | $200M | United States | 2026-05-11 |
 |
Sohu.com Limited | Professional Services | 4900 | $836M | China | 2026-01-07 |
FAQ - APPS RUN THE WORLD Pronto Xi CRM Coverage
Pronto Xi CRM is a CRM solution from Pronto Software.
Companies worldwide use Pronto Xi CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Perenti Global, Nepean, Big River Group, Hume Doors And Timber and Officemax New Zealand are recorded users of
Pronto Xi CRM for CRM.
Companies using Pronto Xi CRM are most concentrated in Oil, Gas and Chemicals, Manufacturing and Retail, with adoption spanning over 21 industries.
Companies using Pronto Xi CRM are most concentrated in Australia and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Pronto Xi CRM across Americas, EMEA, and APAC.
Companies using Pronto Xi CRM range from small businesses with 0-100 employees - 39.29%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 7.14%, and global enterprises with 10,000+ employees - 3.57%.
Customers of Pronto Xi CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Pronto Xi CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.