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List of PropTech Vault Property Management Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
LJ Hooker Construction and Real Estate 4300 $2.2B Australia MRI Software PropTech Vault Property Management Real Estate Property Management 2024 n/a In 2024, LJ Hooker implemented PropTech Vault Property Management with MRI Software to consolidate CRM and property management into a cloud hosted platform. The PropTech Vault Property Management deployment aligns with the Real Estate Property Management category and targeted CRM and property management process consolidation for the Canberra network. Configuration emphasized CRM contact and activity management, lease and tenancy workflows, and operational dashboards, with reporting and role based access controls configured for property managers and sales teams. The implementation delivered streamlined dashboards and property management workflows to centralize data and standardize day to day operational processes. Integrations were put in place with existing operational systems as described in MRI Software's case study, enabling synchronized property records and consolidated operational reporting across the Canberra network. Operational scope covered LJ Hooker Canberra offices and property management functions, supporting property management, leasing, and CRM driven sales activities. Governance and rollout centered on tech stack consolidation, centralized dashboards, and cloud security configurations to improve access controls and reduce infrastructure overhead. The deployment achieved improved security through cloud hosted CRM capabilities and realized significant monthly cost savings as reported in the MRI Software case study.
Professionals Australia Construction and Real Estate 1500 $4.8B Australia MRI Software PropTech Vault Property Management Real Estate Property Management 2024 n/a In 2024 Professionals Australia implemented PropTech Vault Property Management to unify sales and property management workflows across its New South Wales offices. The deployment focused on CRM and property-management processes and was scoped to the Real Estate Property Management category, consolidating prospecting and tenancy workflows across regional teams. The implementation combined MRI Vault, known as Vault CRM, and MRI Property Tree. Vault CRM was configured for lead capture, contact management and prospecting automation, while Property Tree was used for tenancy records, maintenance scheduling and rent roll management, with automation configured to reduce manual handoffs between CRM and property management records. Operational coverage centered on Professionals Narellan and other NSW offices, improving cross-team collaboration between sales and property management functions and accelerating prospecting workflows. Module usage of Vault CRM and Property Tree and the automation outcomes are documented in the MRI Software case study, which reports estimated time savings of 10–20 percent through the implemented automation.
Realmark Australia Construction and Real Estate 200 $15M Australia MRI Software PropTech Vault Property Management Real Estate Property Management 2023 n/a In 2023, Realmark Australia implemented PropTech Vault Property Management as part of an expanded MRI Software footprint. The deployment is positioned to support Real Estate Property Management by tying PropTech Vault Property Management into MRI Strata Master and Property Management X, creating a connected PropTech stack across Western Australia and aligning with MRI statements about APAC expansion. The implementation configured PropTech Vault Property Management to serve CRM and agency engagement workflows, while MRI Strata Master was aligned to strata administration and Property Management X was applied to tenancy and portfolio operations. Configuration work focused on standard Real Estate Property Management functions such as contact and lead management, tenancy lifecycle handling, and consolidated portfolio visibility to support both agency and asset teams. Integration architecture centered on data continuity inside the MRI suite, enabling shared master data for properties, contacts, and tenancy records across Vault, Strata Master, and Property Management X. Operational scope was explicitly across Western Australia, with the suite intended to improve portfolio and agency operations by reducing manual handoffs and centralizing recordkeeping. Governance and rollout emphasized cross-department alignment between portfolio management and agency operations, with MRI documentation cited for module uptake and regional expansion. The vendor announcement noted the inclusion of Vault across the APAC region, and Realmark’s expansion of MRI solutions was described as an effort to create a more connected PropTech stack and improve portfolio and agency operations.
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