List of Questy SerwisPlanner Customers
Poznan, 60-702,
Poland
Since 2010, our global team of researchers has been studying Questy SerwisPlanner customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Questy SerwisPlanner for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Questy SerwisPlanner for Order Management include: Metal-Hurt Poland, a Poland based Distribution organisation with 40 employees and revenues of $8.0 million, Talemax Poland, a Poland based Distribution organisation with 25 employees and revenues of $3.0 million, Ecovend Poland, a Poland based Manufacturing organisation with 20 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Questy SerwisPlanner, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Questy SerwisPlanner customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ecovend Poland | Manufacturing | 20 | $1M | Poland | Questy | Questy SerwisPlanner | Order Management | 2023 | n/a |
In 2023 Ecovend Poland implemented Questy SerwisPlanner as an Order Management application to manage service orders, equipment history and field service workflows for industrial and automation customers in Poland. The deployment is oriented to the company service organization and support functions, aligning the application to onsite maintenance and after sales service activities.
Questy SerwisPlanner was configured to cover the service order lifecycle, equipment asset history and standard service workflows, with inferred use of a mobile field app consistent with typical field service deployments. Configuration emphasized scheduling and dispatching, structured service documentation, and consolidated reporting capabilities to support technician assignments and case tracking.
Operational coverage centers on field technicians, service coordinators and service management for Ecovend Poland, with the system holding equipment history and request records for industrial and automation customers across Poland. The implementation reflects a small manufacturer scale deployment, embedding Order Management workflows into daily service operations.
Governance focused on centralizing order tracking and standardizing service processes, and Questy SerwisPlanner drove improved responsiveness and reporting as stated by the customer. The implementation positioned Questy SerwisPlanner as the primary system for service order orchestration and equipment history management within Ecovend Poland.
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Metal-Hurt Poland | Distribution | 40 | $8M | Poland | Questy | Questy SerwisPlanner | Order Management | 2022 | n/a |
In 2022 Metal-Hurt Poland deployed Questy SerwisPlanner as its core Order Management application to centralize B2B order and reclamation processing across its distribution operations in Poland. The deployment targeted workflows that support field and sales representative activities as well as back-office claims handling, positioning Questy SerwisPlanner as the operational record for order and service cases.
The implementation configured end-to-end claims and reclamation workflow capabilities, including case intake, status tracking, and structured order processing for B2B transactions. Questy SerwisPlanner was used to streamline manual processing steps and to provide structured task assignments for field and sales teams, aligning operational procedures with application workflows.
Questy SerwisPlanner was integrated with the Automico B2B platform to enable direct transfer of orders and reclamation records between channels, the integration is explicitly documented for order and reclamation processing and established a single processing path for incoming B2B transactions. Operational coverage focused on Metal-Hurt Poland's domestic distribution operations, connecting front-line representatives and back-office order management processes.
Governance changes included centralizing case management and standardizing reclamation handling procedures to improve traceability and operational control. The case study documents that the solution reduced manual processing and improved traceability, reinforcing Questy SerwisPlanner as the primary Order Management system for claims and B2B order workflows.
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Talemax Poland | Distribution | 25 | $3M | Poland | Questy | Questy SerwisPlanner | Order Management | 2023 | n/a |
In 2023 Talemax Poland implemented Questy SerwisPlanner, using the Order Management application to coordinate nationwide service points and technicians for bank-automation equipment across Poland. The deployment targeted field-service operations within a 25 person distribution business, centralizing scheduling and device-level service records.
The implementation deployed the service scheduling module and the device history module reported in the vendor case study, enabling cyclic maintenance planning and technician dispatch workflows. Technicians use the Questy SerwisPlanner mobile app for on-site work, capturing device histories and updating job statuses to operationalize scheduling and completion tracking.
Operational scope covered nationwide technician coordination and service point orchestration for bank-automation devices, impacting field operations and maintenance functions. Governance emphasized standardized scheduling workflows and field reporting, and the vendor case study reports improved scheduling, more timely execution of cyclic maintenance and increased technician productivity.
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