List of Racus Mail Dealer Customers
Tokyo, 151-0051,
Japan
Since 2010, our global team of researchers has been studying Racus Mail Dealer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Racus Mail Dealer for Transactional Email from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Racus Mail Dealer for Transactional Email include: Nippon Light Metal Holdings Company, a Japan based Manufacturing organisation with 10392 employees and revenues of $4.23 billion, Iris Ohyama, a Japan based Manufacturing organisation with 6035 employees and revenues of $1.88 billion, Nippon Access Inc, a Japan based Distribution organisation with 4002 employees and revenues of $224.0 million and many others.
Contact us if you need a completed and verified list of companies using Racus Mail Dealer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Racus Mail Dealer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Iris Ohyama | Manufacturing | 6035 | $1.9B | Japan | Racus | Racus Mail Dealer | Transactional Email | 2021 | n/a |
In 2021, Iris Ohyama deployed Racus Mail Dealer, a Transactional Email application, to centralize website inquiries for its B2B inside sales team in Japan. The deployment focused on sales and CRM inbound response processes, consolidating lead capture and routing into a shared mailbox workflow. The implementation targeted visibility into case ownership and progress tracking across the inside sales organization.
Racus Mail Dealer was configured to use labels, response templates, and shared progress tracking to standardize inbound handling and reduce variability in outbound replies. Configuration emphasized email labeling for categorization, templated responses for consistency, and status indicators to make clear who was handling each inquiry. These functional modules supported day to day case management and handoffs within the sales queue.
The operational scope remained within the B2B inside sales function in Japan, aligning email routing and CRM related inbound workflows to a single toolset. Governance shifted toward centralized assignment and shared visibility so managers and agents could see ownership and status. The deployment produced faster, more consistent responses through labels, templates, and shared progress tracking.
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Nippon Access Inc | Distribution | 4002 | $224M | Japan | Racus | Racus Mail Dealer | Transactional Email | 2020 | n/a |
In 2020 Nippon Access Inc implemented Racus Mail Dealer as a frontline support application to centralize customer-facing inquiries. Racus Mail Dealer is a Transactional Email solution deployed to manage high-volume shared inboxes used by customer service and inquiry teams in Japan, providing a standardized response layer for customer communications.
The deployment emphasized shared inbox management, templating for repeatable responses, and workflow visibility to reduce manual oversight. Configuration focused on message assignment and centralized response tracking, leveraging Racus Mail Dealer capabilities to eliminate reply omissions and to provide an auditable trail of inbound and outbound message handling.
Operational scope covered customer-facing inquiry teams and customer support operations in Japan, handling approximately 1,200 emails per day through the platform. The implementation targeted support process controls and daily operational management, aligning Mail Dealer usage with CS workflows to improve visibility across team queues.
The project delivered measurable workflow visibility and templating benefits that reduced manual checking and oversights, driving more consistent response handling within customer support. Governance centered on inbox ownership and templated reply standards to prevent missed replies and to standardize customer communications.
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Nippon Light Metal Holdings Company | Manufacturing | 10392 | $4.2B | Japan | Racus | Racus Mail Dealer | Transactional Email | 2022 | n/a |
In 2022, Nippon Light Metal Holdings Company deployed Racus Mail Dealer to support its CSR and compliance internal whistleblower function in Japan and ensure records and progress tracking met regulatory requirements after 2022. Racus Mail Dealer is a Transactional Email application used as the primary case-management platform for internal reporting workflows at the company.
The implementation leveraged Racus Mail Dealer case-management capabilities to centralize correspondence, retain evidentiary records, and maintain structured progress tracking for each report. Operational scope focused on the CSR and compliance organization handling internal whistleblower reports, with configuration oriented toward audit readiness and simplified evidence retention. Governance changes emphasized consolidated case ownership and documented response tracking so audits could reference a single source of record, and the company reported improved compliance-related response tracking and information retention as a result.
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