List of RemoteCall Customers
Seoul, 05203,
South Korea
Since 2010, our global team of researchers has been studying RemoteCall customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RemoteCall for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RemoteCall for Remote Monitoring and Management include: Woori Bank, a South Korea based Banking and Financial Services organisation with 3800 employees and revenues of $1.22 billion, Standard Chartered Korea, a South Korea based Banking and Financial Services organisation with 7000 employees and revenues of $1.00 billion, Transcosmos South Korea, a South Korea based Professional Services organisation with 10100 employees and revenues of $281.0 million and many others.
Contact us if you need a completed and verified list of companies using RemoteCall, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RemoteCall customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Standard Chartered Korea | Banking and Financial Services | 7000 | $1.0B | South Korea | Rsupport | RemoteCall | Remote Monitoring and Management | 2008 | n/a |
In 2008 Standard Chartered Korea deployed RemoteCall Server to support online-banking customer service in South Korea. The deployment used the RemoteCall application within the Remote Monitoring and Management category to deliver session-based remote support and centralized troubleshooting for customer-facing banking channels.
Implementation leveraged RemoteCall Server capabilities including remote control, screen sharing, session initiation from web channels, in-session file transfer, and session logging to enable rapid incident diagnosis. Operational scope covered contact center agents and online banking support teams, integrating remote support sessions into front-line customer service workflows and incident handling processes. Governance emphasized capture of session metadata and escalation handoffs for complex cases, and the vendor case reports 84% of requests were resolved within 15 minutes as an observed outcome.
|
|
|
Transcosmos South Korea | Professional Services | 10100 | $281M | South Korea | Rsupport | RemoteCall | Remote Monitoring and Management | 2003 | n/a |
Transcosmos South Korea adopted RemoteCall in 2003 to provide remote troubleshooting within its BPO contact-center operations. RemoteCall was deployed as a Remote Monitoring and Management solution to support CRM and contact-center workflows for client customers including Epson.
The implementation focused on embedding RemoteCall into agent-led support processes, leveraging Remote Monitoring and Management capabilities such as remote screen sharing, session initiation, and remote control to diagnose customer devices during live interactions. Configuration emphasized agent access controls and session logging consistent with contact-center operational requirements.
Operational coverage centered on Transcosmos South Korea customer support teams serving clients in South Korea, with rollout beginning in 2003 across contact-center agents. The deployment reduced onsite visits and improved customer satisfaction according to the vendor blog, positioning RemoteCall as an integrated technical support layer within Transcosmos South Korea customer support operations.
|
 |
Woori Bank | Banking and Financial Services | 3800 | $1.2B | South Korea | Rsupport | RemoteCall | Remote Monitoring and Management | 2010 | n/a |
In 2010, Woori Bank implemented RemoteCall, deploying a Remote Monitoring and Management application to improve customer-contact operations and remote troubleshooting. The deployment targeted the bank's finance and customer-support functions in South Korea and established a centralized remote support capability for agent-assisted service.
RemoteCall provided real-time remote support sessions, screen sharing and remote control capabilities along with session logging and management to support high-volume contact center workflows. The RemoteCall implementation was configured to process and track remote troubleshooting interactions at scale, aligning with standard Remote Monitoring and Management functional workflows such as session orchestration and agent handoff. According to vendor materials the environment handled over 70,000 remote support requests per month.
Rollout and operational governance emphasized customer-contact operations within the finance and customer-support departments, with vendor documentation describing the South Korea deployment. The bank reported a reduction in average handling time for remote cases after the RemoteCall deployment. The case study positions RemoteCall as a production remote support platform for centralized troubleshooting and contact center assistance.
|
Buyer Intent: Companies Evaluating RemoteCall
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||