List of ResQ Customers
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Since 2010, our global team of researchers has been studying ResQ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ResQ for Facility Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ResQ for Facility Management include: Black Rifle Coffee Company, a United States based Consumer Packaged Goods organisation with 900 employees and revenues of $233.0 million, Blank Street, a United States based Retail organisation with 1300 employees and revenues of $149.0 million, Magnolia Bakery, a Saudi Arabia based Consumer Packaged Goods organisation with 35 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using ResQ, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ResQ customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Black Rifle Coffee Company | Consumer Packaged Goods | 900 | $233M | United States | ResQ | ResQ | Facility Management | 2022 | n/a | In 2022, Black Rifle Coffee Company implemented ResQ for Facility Management across its retail store locations in the United States. The deployment centralized repair request intake and instituted systematized work-order management to coordinate field service for store equipment. ResQ was configured to support work-order lifecycle management, preventive maintenance scheduling and vendor management, aligning ticket templates and preventive maintenance calendars with store equipment classes. Configuration included dispatch workflows and assignment rules to enable same-day vendor service and to track service completion and status through the work-order record. Operational scope encompassed facilities and store operations teams across United States retail locations, embedding the platform into daily store maintenance processes and vendor coordination. Business functions impacted included facilities operations, store operations management and vendor management, improving visibility into outstanding repairs and scheduled maintenance. Governance shifted to centralized intake and vendor accountability, using ResQ to standardize request submission, dispatching and service confirmation workflows and to document vendor performance at the work-order level. The ResQ implementation reduced equipment downtime through faster vendor dispatch, including same-day service, and improved accountability, which helped avoid significant lost sales from broken store equipment. | |
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Blank Street | Retail | 1300 | $149M | United States | ResQ | ResQ | Facility Management | 2023 | n/a | In 2023, Blank Street implemented ResQ as its Facility Management platform across U.S. stores, positioning ResQ as the facilities and asset management platform for store operations. The rollout supported rapid market expansion, notably in Boston, by standardizing maintenance workflows across newly opened sites. ResQ was configured for centralized work order management, preventive maintenance scheduling, vendor sourcing, and asset tracking, enabling store level technicians and regional facilities teams to log, prioritize, and monitor maintenance tasks. The implementation used ResQ as a cloud hosted application to provide near real time maintenance data to operations teams and to standardize preventive maintenance protocols across stores. Operational scope encompassed Blank Street U.S. stores and impacted facilities, operations, and store level maintenance functions, with governance enforcing standardized work order workflows and preventive maintenance cadences to enable data driven maintenance decisions. The implementation identified approximately $80,000 in potential savings and realized about $30,000 in HVAC and refrigeration cost savings through improved preventive maintenance. | |
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Magnolia Bakery | Consumer Packaged Goods | 35 | $4M | Saudi Arabia | ResQ | ResQ | Facility Management | 2023 | n/a | In 2023, Magnolia Bakery implemented ResQ to manage facilities and repairs and maintenance across its U.S. locations. The ResQ Facility Management deployment consolidated vendor management, invoicing and work order history into a single operational workflow supporting store operations and finance. The implementation centered on core Facility Management capabilities, including centralized work order management, vendor record consolidation, repairs and maintenance tracking, and invoice reconciliation. Configuration emphasized a single source of truth for work order histories and standardized vendor onboarding to reduce manual coordination, with workflows aligned to store-level maintenance requests and corporate approvals. Governance changes included centralizing vendor management and shifting vendor coordination tasks away from store staff to the ResQ-driven process, which shortened coordination loops. Within months the bakery reported a 9.2% reduction in repairs and maintenance spend in the first six months and regained about 12 hours per month of staff time previously spent on vendor coordination. |
Buyer Intent: Companies Evaluating ResQ
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