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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

List of Retail IN SmileIN Custom Surveys Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Istituto Stomatologico Toscano Italy Education 10 $1M Italy Retail IN Retail IN SmileIN Custom Surveys Survey and Questionnaire 2019 n/a In 2019, Istituto Stomatologico Toscano adopted Retail IN SmileIN Custom Surveys to measure patient satisfaction across its facilities in Italy. The implementation used Retail IN SmileIN Custom Surveys within the Survey and Questionnaire category to capture point of care patient feedback and centralize responses for analysis. Deployment centered on patient facing digital touch terminals installed in clinic waiting areas and reception, feeding anonymized feedback into a cloud analytics layer. Implemented modules included feedback totems and analytics, with configuration for question routing, response aggregation, and dashboarding for clinical and administrative users. The architecture linked the on site terminals to cloud hosted analytics to support near real time feedback capture and trend reporting. The program was trialed and then adopted across the institute under the leadership of Prof. Ugo Covani, covering patient facing functions including front desk operations and clinical service teams in Italy. Governance focused on centralized dashboard access for clinical leaders and operational owners to review feedback and prioritize service adjustments, aligning feedback workflows with appointment and reception processes. Public statements note large scale feedback collection and use of cloud analytics to drive service improvements.
Studio Odontoiatrico A. Crea Italy Healthcare 10 $1M Italy Retail IN Retail IN SmileIN Custom Surveys Survey and Questionnaire 2017 n/a In 2017, Studio Odontoiatrico A. Crea implemented Retail IN SmileIN Custom Surveys, a Survey and Questionnaire application, to capture anonymous patient feedback at point of service via SmileIN totems deployed in the dental practice in Italy. The solution instruments patient facing feedback capture and forwards responses into cloud reporting, providing centralized visibility for practice managers and clinicians. Retail IN SmileIN Custom Surveys was used for customer experience measurement across the patient journey in the clinic. Functional capabilities emphasized anonymous one touch feedback capture at point of service and cloud reporting dashboards for ongoing monitoring of patient sentiment and experience. Operationally the deployment covered in clinic patient interactions and aligned feedback collection with front desk workflows and treatment encounters, while governance introduced routine review of cloud reports and formal recognition via the SMILEIN Approved certificate. The testimonial from the practice cites faster, higher response feedback compared with paper surveys and issuance of the SMILEIN Approved certificate as explicit outcomes.
Studio Tiziano Testori Italy Healthcare 10 $1M Italy Retail IN Retail IN SmileIN Custom Surveys Survey and Questionnaire 2017 n/a In 2017 Studio Tiziano Testori Italy deployed Retail IN SmileIN Custom Surveys as a Survey and Questionnaire solution to capture patient satisfaction and daily feedback at an Italian dental practice. The implementation used in-clinic SmileIN totems for immediate patient input and Retail IN SmileIN Custom Surveys cloud reporting to consolidate responses and surface trend visualizations in the customer experience CRM area. Module usage centered on customer experience feedback totems and cloud reporting, supporting daily feedback capture, complaint and compliment categorization, and dashboarded trend analysis for clinical staff. The rollout impacted patient satisfaction and CRM workflows by providing operational dashboards for trend analysis and by increasing the volume and quality of patient feedback, as reflected in the deployed cloud reporting and totem-based feedback capture.
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