List of Safecall Customers
Safecall
RTC, Colima Avenue,
Sunderland, SR5 3XB,
United Kingdom
Sunderland, SR5 3XB,
United Kingdom
44 19 1516-7720
Professional Services
30
$3M
Since 2010, our global team of researchers has been studying Safecall customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Safecall for Whistleblowing Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Safecall for Whistleblowing Management include: Scottish and Southern Energy, a United Kingdom based Utilities organisation with 15630 employees and revenues of $13.68 billion, Kier Group, a United Kingdom based Construction and Real Estate organisation with 11083 employees and revenues of $3.91 billion, Bidfood, a United Kingdom based Distribution organisation with 8000 employees and revenues of $2.99 billion, Tullow Oil, a United Kingdom based Oil, Gas and Chemicals organisation with 1000 employees and revenues of $1.78 billion and many others.
Contact us if you need a completed and verified list of companies using Safecall, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Safecall customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bidfood | Distribution | 8000 | $3.0B | United Kingdom | Safecall | Safecall | Whistleblowing Management | 2012 | n/a |
In 2012, Bidfood implemented Safecall as its Whistleblowing Management solution to provide an independent hotline and structured case intake channel for employees, the supply chain and clients. The deployment was led operationally by Gary Bartlett, Head of Asset Protection and Investigations, and was introduced to address a prior single recorded telephone line that produced infrequent and low quality reports.
Safecall was configured to deliver live, human call handling rather than simple audio recording, with investigators producing detailed written reports that are routed to Bidfood for action. Functional capabilities highlighted include multilingual intake, confidential case notes instead of audio recordings, and a reporting and metrics capability that surfaces trends by site. Safecall also supplies physical collateral and campaign-ready creative to support awareness among non-desk staff and external supply chain users.
Operationally reports are forwarded directly to Bidfood stakeholders and triaged to appropriate business functions, including HR, health and safety, general managers and security, enabling fast assignment of investigative ownership. The service supports two-way follow-up where Safecall can obtain additional detail from reporters on behalf of Bidfood, preserving reporter confidentiality while enabling case enrichment. Coverage explicitly includes depot and mobile workforce populations as well as supply chain third parties who may not have on-site promotional access.
Governance around the Speak-Up programme was structured with a three-wave communications rollout focused on reportable issues, inclusivity and caller experience, and ongoing poster rotation to maintain visibility. Leadership sponsorship and cross-departmental buy-in were used as prerequisites for rollout, and Safecall’s trend data is used to inform leadership conversations and targeted interventions at specific depots.
Since implementation Bidfood reports increased volumes of reporting, including more serious issues, with Safecall’s detailed intake enabling clear triage so no single team becomes overstretched. The ability to provide follow-up through Safecall has supported reporter engagement and internal morale, and Bidfood cites complete organisational buy-in into the program and confidence that employees have a protected channel to raise concerns.
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Kier Group | Construction and Real Estate | 11083 | $3.9B | United Kingdom | Safecall | Safecall | Whistleblowing Management | 2017 | n/a |
In 2017 Kier Group implemented Safecall as its Whistleblowing Management application to provide an independent hotline and reporting platform. The decision followed recognition by the Group Compliance Director that existing access mechanisms were creating barriers to reporting, and Kier sought a service that would scale across its widespread workforce, which Kier cited as over 20,000 staff and up to 30,000 subcontractors on busy sites at any one time.
The Safecall deployment combined a human-staffed telephone hotline with a technology platform for case capture and reporting. Safecall’s model emphasized UK-based call handlers with deep investigatory experience who use a conversational interview approach to elicit and record detailed information, and the platform was configured to present those call records in a clear summary format for downstream review by the compliance team. The implementation also addressed accessibility by removing access-code barriers and simplifying outbound awareness collateral so the hotline number was prominent and memorable for workers on site.
During transition Kier ran existing and new services in tandem to avoid interruption, and Safecall provided guidance on an awareness campaign targeted across job roles, cultures, countries and communication channels. The rollout accounted for site-level realities such as limited corporate internet access for many staff, which influenced the balance between telephony-first handling and the provider’s technology features. Safecall’s platform upgrades were accepted as complementary to, rather than a replacement for, the priority placed on skilled call handling.
Governance remained anchored in Kier’s corporate compliance team, led by the Group Compliance Director, with Safecall operating as an external reporting channel and a reciprocal feedback loop established for continuous improvement. Kier reported an increase in the number of reports and higher quality of case detail, which reduced time spent backfilling missing information during investigations, and the organisation highlighted ongoing manager training and Safecall input as key to sustaining reporting levels and trust in the process.
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Scottish and Southern Energy | Utilities | 15630 | $13.7B | United Kingdom | Safecall | Safecall | Whistleblowing Management | 2016 | n/a |
In 2016 Scottish and Southern Energy appointed Safecall to provide a Speak-Up service, deploying Safecall as its Whistleblowing Management application across the group operating in the UK and Ireland. The engagement was led within the security and investigations function, with Stewart Hughes Head of Group Security and Investigations publicly describing the program and its governance evolution.
The Safecall deployment focused on core Whistleblowing Management capabilities common to the category, including confidential and anonymous intake channels, structured case management, and investigator workflow orchestration. Configuration emphasized confidentiality controls and audit trails, with reporting and dashboarding to support oversight by security, investigations, and compliance teams.
Rollout included development and formalization of a speak-up policy and supporting procedures, establishing escalation workflows and centralized case ownership within group security and investigations. Stewart Hughes reported that SSE developed its whistleblowing or speak-up policy and procedures to become an industry leader in just two years, reflecting governance strengthening and process institutionalization rather than a technology measurement.
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Oil, Gas and Chemicals | 1000 | $1.8B | United Kingdom | Safecall | Safecall | Whistleblowing Management | 2018 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Safecall Coverage
Safecall is a Whistleblowing Management solution from Safecall.
Companies worldwide use Safecall, from small firms to large enterprises across 21+ industries.
Organizations such as Scottish and Southern Energy, Kier Group, Bidfood and Tullow Oil are recorded users of
Safecall for Whistleblowing Management.
Companies using Safecall are most concentrated in Utilities, Construction and Real Estate and Distribution, with adoption spanning over 21 industries.
Companies using Safecall are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Safecall across Americas, EMEA, and APAC.
Companies using Safecall range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 50%.
Customers of Safecall include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Safecall customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Whistleblowing Management.