List of Salesforce Visual Remote Assistant Customers
Salesforce
Salesforce Tower, 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
76453
$37.9B
Since 2010, our global team of researchers has been studying Salesforce Visual Remote Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Visual Remote Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Visual Remote Assistant for Chatbots and Conversational AI include: ADT, a United States based Professional Services organisation with 14300 employees and revenues of $4.98 billion, Leviton, a United States based Manufacturing organisation with 7500 employees and revenues of $2.50 billion, Hippo Insurance, a United States based Insurance organisation with 621 employees and revenues of $91.2 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce Visual Remote Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Visual Remote Assistant customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ADT | Professional Services | 14300 | $5.0B | United States | Salesforce | Salesforce Visual Remote Assistant | Chatbots and Conversational AI | 2022 | n/a | In 2022 ADT implemented Salesforce Visual Remote Assistant across its contact center and Field Service operations in the United States. The deployment used Salesforce Visual Remote Assistant within the Chatbots and Conversational AI category to deliver virtual service appointments, reduce truck rolls, and support efforts to improve first-time fix rates and customer satisfaction. The implementation configured Salesforce Visual Remote Assistant to orchestrate agent-led video sessions, remote visual guidance for technicians, and virtual appointment workflows tied to service cases. Functional usage focused on virtual troubleshooting, guided diagnostics, and agent escalation pathways, aligning conversational and visual assistance with case resolution steps. Integrations were inferred to connect Salesforce Visual Remote Assistant with Service Cloud and Field Service to surface cases, drive dispatch decisions, and update work order status throughout the technician lifecycle. The operational scope emphasized contact center agents and field technicians across ADT’s US operations, enabling initiation of virtual sessions during case handling and on-site troubleshooting. Governance changes included embedding virtual appointment checkpoints into incident handling and dispatch workflows, and training contact center and field personnel to document and escalate remote visual interactions inside Service Cloud records. Salesforce and TechSee reporting and awards cite large-scale truck-roll avoidance and substantial virtual-service volumes since 2022, and outcomes reported include improved first-time fix rates and customer satisfaction. | |
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Hippo Insurance | Insurance | 621 | $91M | United States | Salesforce | Salesforce Visual Remote Assistant | Chatbots and Conversational AI | 2020 | n/a | In 2020, Hippo Insurance deployed Salesforce Visual Remote Assistant, using TechSee powered visual remote capabilities to run virtual inspections and visual claims workflows. Hippo Insurance implemented this Salesforce Visual Remote Assistant as a Chatbots and Conversational AI solution to support claims and underwriting business functions during the pandemic era according to TechSee and Salesforce materials. The implementation configured the Visual Remote Assistant to capture guided visual evidence and to support agent assisted video sessions for remote triage and inspection. Functional usage focused on virtual inspections, visual claims capture, real time guided troubleshooting, and asynchronous media attachment, consistent with Chatbots and Conversational AI capabilities for conversational guidance and image driven workflows. Integrations were centered on Salesforce platform records and claims workflow orchestration, with inferred alignment to Service Cloud case records and claims case management processes to surface visual sessions inside claim files. Operational scope targeted claims and underwriting departments, enabling agents and adjusters to initiate assisted visual sessions from within Salesforce case contexts. Governance and process changes embedded visual inspection steps into claims intake and underwriting review workflows, revising triage and first contact procedures to incorporate guided video interactions. Outcomes reported in vendor materials included improvements in first contact resolution and Net Promoter Score, and reductions in claim lifecycle and handling costs, as cited by TechSee and Salesforce for pandemic era deployments beginning in 2020. | |
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Leviton | Manufacturing | 7500 | $2.5B | United States | Salesforce | Salesforce Visual Remote Assistant | Chatbots and Conversational AI | 2022 | n/a | In 2022, Leviton deployed Salesforce Visual Remote Assistant in the United States. The implementation uses Salesforce Visual Remote Assistant within the Chatbots and Conversational AI category to enable technical service representatives to guide builders, contractors, and homeowners via live video for troubleshooting, with the stated objectives of improving first-time resolution and reducing training time. The rollout was publicly announced in February 2022 and Leviton reported immediate live use in its technical support operations. Module usage is inferred to be embedded within Service/Contact Center workflows, leveraging live video assistance and visual guidance capabilities typical of conversational AI service tools to support remote diagnosis and real-time customer interaction. Operational coverage is focused on Leviton’s technical support and contact center teams in the United States, where representatives use Salesforce Visual Remote Assistant to conduct live troubleshooting sessions with external stakeholders, including builders, contractors, and homeowners. The deployment aligns the application with contact center case handling and remote assistance workflows, enabling session initiation, guided visual troubleshooting, and structured handoff within existing support processes. Governance and process changes were oriented around frontline support operations, with the public announcement indicating an immediate production use posture in February 2022. The implementation supports reconfigured first-contact troubleshooting and agent coaching workflows, and it explicitly targets reduced training time for technical service staff as part of operational change. |
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FAQ - APPS RUN THE WORLD Salesforce Visual Remote Assistant Coverage
Salesforce Visual Remote Assistant is a Chatbots and Conversational AI solution from Salesforce.
Companies worldwide use Salesforce Visual Remote Assistant, from small firms to large enterprises across 21+ industries.
Organizations such as ADT, Leviton and Hippo Insurance are recorded users of
Salesforce Visual Remote Assistant for Chatbots and Conversational AI.
Companies using Salesforce Visual Remote Assistant are most concentrated in Professional Services, Manufacturing and Insurance, with adoption spanning over 21 industries.
Companies using Salesforce Visual Remote Assistant are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Visual Remote Assistant across Americas, EMEA, and APAC.
Companies using Salesforce Visual Remote Assistant range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Salesforce Visual Remote Assistant include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Visual Remote Assistant customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.