List of Sapiens IDITSuite Customers
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Since 2010, our global team of researchers has been studying Sapiens IDITSuite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sapiens IDITSuite for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sapiens IDITSuite for Insurance Policy Administration include: IFFCO-Tokio General Insurance India, a India based Insurance organisation with 4779 employees and revenues of $1.12 billion, Medical Protection Society, a United Kingdom based Non Profit organisation with 1000 employees and revenues of $417.0 million and many others.
Contact us if you need a completed and verified list of companies using Sapiens IDITSuite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sapiens IDITSuite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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IFFCO-Tokio General Insurance India | Insurance | 4779 | $1.1B | India | Sapiens International | Sapiens IDITSuite | Insurance Policy Administration | 2017 | n/a |
In 2017, IFFCO-Tokio General Insurance India implemented Sapiens IDITSuite for Insurance Policy Administration. The implementation encompassed core modules including Product, Policy, Claims, Workflow, Contact, and Correspondence, with a focused build-out of an Underwriting Workbench to support complex pricing and underwriting automation.
Configuration work emphasized insurance product setup such as covers, pricing structures, underwriting rules, clauses, and risk attributes, with business analysts defining comprehensive functional specifications and managing change requests. The team leveraged out-of-the-box Sapiens IDITSuite capabilities during product demonstrations to stakeholders, which reduced bespoke development and enabled controlled promotion of configuration changes across environments.
Integrations and operational alignment involved close collaboration with Actuarial teams for pricing optimization and with Underwriters to capture rules and pain points, while coordinating across Product, Claims, and Core Suite teams for end-to-end flow consistency. The project also engaged with Legacy System teams to align data and process continuity, orchestrating interface and workflow handoffs between policy administration and claims domains.
Governance and delivery were managed through a single point of contact model, stakeholder sign-offs, and scoped change control, with product owners and business analysts securing approvals and managing delivery scope. Requirements gathering, user readiness activities, and documented functional specifications supported the rollout and go-live readiness across impacted business functions.
Project notes explicitly record a robust Underwriting Workbench and multiple product enhancements that improved operational accuracy and reduced turnaround time, while promotion practices preserved platform integrity and business continuity. The Sapiens IDITSuite deployment centralized core Insurance Policy Administration functions and operational workflows across underwriting, policy management, and claims processing.
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Medical Protection Society | Non Profit | 1000 | $417M | United Kingdom | Sapiens International | Sapiens IDITSuite | Insurance Policy Administration | 2015 | n/a |
In 2015, Medical Protection Society implemented Sapiens IDITSuite in the Insurance Policy Administration category. The organization upgraded that core Sapiens IDITSuite to a new major version in 2025, advancing the suite by six versions to secure future-proof architecture and extended lifecycle support.
The Sapiens IDITSuite deployment targets core insurance policy administration workflows and includes modules and capabilities for customer acquisition, billing, finance, claims, and renewals. The implementation leverages the solution's AI-powered automation and low-code product and pricing configuration engine to accelerate product configuration, streamline underwriting and policy lifecycle operations, and improve agent and member user experience.
Architecturally the upgrade emphasizes a modern, scalable infrastructure to improve performance and reinforce security protocols, aligning with the stated goal of future-proofing and extended lifecycle maintenance. The platform supports Medical Protection Society operational coverage across its member geographies including the United Kingdom, Ireland, South Africa, New Zealand, Australia, Hong Kong, Singapore, Malaysia, the Caribbean and Bermuda, consolidating policy administration services used by MPS business functions.
Governance for the project was executed with executive sponsorship from the CIO and close collaboration between Sapiens and MPS teams, delivered within a year and reported as completed on time and within budget. Explicit outcomes cited include enhanced functionality and automation, improved performance and security, extended lifecycle support for stability and maintainability, and improved responsiveness to customer needs while reducing total cost of ownership.
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