List of Sapiens IDITSuite Claims Customers
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Since 2010, our global team of researchers has been studying Sapiens IDITSuite Claims customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sapiens IDITSuite Claims for Insurance Claims Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sapiens IDITSuite Claims for Insurance Claims Management include: IFFCO-Tokio General Insurance India, a India based Insurance organisation with 4779 employees and revenues of $1.12 billion, Medical Protection Society, a United Kingdom based Non Profit organisation with 1000 employees and revenues of $417.0 million and many others.
Contact us if you need a completed and verified list of companies using Sapiens IDITSuite Claims, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sapiens IDITSuite Claims customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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IFFCO-Tokio General Insurance India | Insurance | 4779 | $1.1B | India | Sapiens International | Sapiens IDITSuite Claims | Insurance Claims Management | 2017 | n/a |
In 2017, IFFCO-Tokio General Insurance India implemented Sapiens IDITSuite Claims as its Insurance Claims Management solution, deploying the Sapiens IDITSuite Claims capabilities into the insurer's core suite to centralize claims adjudication and case management. The deployment targeted claims operations across personal and commercial lines and positioned Sapiens IDITSuite Claims as the primary Insurance Claims Management platform supporting end to end claim lifecycles.
Functional implementation covered Claims, Workflow, Contact, and Correspondence modules, while parallel configuration work occurred in Product and Policy modules. The project defined product configurations for covers, pricing, underwriting rules, clauses, and risk attributes, and delivered an Underwriting Workbench within the core suite to capture underwriting logic and support underwriting automation.
Operational delivery involved close collaboration with Underwriting, Policy Administration, Product Design, and Actuarial teams to align pricing and rule logic and to validate pricing optimization with actuarial inputs. The program included structured configuration promotion across environments, product demonstrations of out of the box capabilities to stakeholders to reduce customizations, and orchestration of cross team readiness between Claims and the core insurance suite.
Governance was formalized through comprehensive business requirements, functional specifications, and change requests with formal stakeholder sign offs, and a single point of contact model to manage scope and issues. The implementation emphasized governance, training, and mentorship of junior configurators, streamlined requirement discussions to minimize customizations, and maintained platform integrity and business continuity.
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Medical Protection Society | Non Profit | 1000 | $417M | United Kingdom | Sapiens International | Sapiens IDITSuite Claims | Insurance Claims Management | 2015 | n/a |
In 2015, Medical Protection Society implemented Sapiens IDITSuite Claims as its Insurance Claims Management platform. The deployment placed Sapiens IDITSuite Claims at the center of claims processing for a member owned, not for profit organization that supports nearly 300,000 members across the United Kingdom, Ireland, South Africa, New Zealand, Australia, Hong Kong, Singapore, Malaysia, the Caribbean and Bermuda.
The implementation leveraged core claims processing capabilities typical of Insurance Claims Management solutions, including workflow orchestration for intake and adjudication, automation tools to streamline manual tasks, and support for billing, finance and renewals workflows as part of an end to end insurance solution. The platform description highlights a low code product and pricing configuration engine and AI enabled decisioning that were used to accelerate configuration and improve responsiveness to product and policy changes.
Vendor communications describe an architecture that supports future proof scalability and improved integration with emerging technologies, positioning Sapiens IDITSuite Claims to interface more readily with downstream finance and customer acquisition systems without naming specific third party integrations. Operational coverage was focused on claims and member services across MPS business units and regions, aligning Insurance Claims Management processes with central finance and customer engagement functions.
Governance for the program emphasized cross functional collaboration and executive leadership, with the vendor and MPS teams working as a single team to complete a major upgrade in 2025. The 2025 upgrade was reported as completed on time and within budget, delivering extended lifecycle support, enhanced functionality, optimized performance and reinforced security protocols as stated by the vendor and MPS leadership.
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