List of SapphireIMS ITIL Service Desk Customers
SapphireIMS
#17, Srinidhi Tower, 2nd Floor J.P. Nagar 3rd Phase,Bannerghatta Road,
Bangalore, 560 078,
India
Bangalore, 560 078,
India
91 80 4650 7400
Professional Services
150
$15M
Since 2010, our global team of researchers has been studying SapphireIMS ITIL Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SapphireIMS ITIL Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SapphireIMS ITIL Service Desk for IT Service Management include: Filinvest Land, a Philippines based Construction and Real Estate organisation with 2000 employees and revenues of $325.0 million, 3i Infotech, a India based Professional Services organisation with 6000 employees and revenues of $78.0 million, MDS Call Solutions, a Philippines based Professional Services organisation with 150 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using SapphireIMS ITIL Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SapphireIMS ITIL Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
3i Infotech | Professional Services | 6000 | $78M | India | SapphireIMS | SapphireIMS ITIL Service Desk | IT Service Management | 2023 | n/a |
In 2023, 3i Infotech implemented SapphireIMS ITIL Service Desk as part of its IT Service Management estate, formalizing tool planning, configuration, and operational ownership for a professional services environment. The deployment emphasized architecture and design responsibilities, including system upgrades, security stewardship, and vendor coordination for the SapphireIMS ITIL Service Desk, Lakeside, and chatbot suite.
Configuration work focused on core IT Service Management functional modules, specifically Incident, Service Request, Change Management, and Problem Management, along with HRIS functionality for employee onboarding and employee offboarding. The implementation included automation script testing and deployment, and creation of UAT and production groups for automation workflows within the Lakeside environment, supporting scripted remediation and large scale rollouts to many systems.
Integrations implemented tied SapphireIMS ITIL Service Desk with Lakeside and the chatbot suite, enabling automated incident enrichment, environment and hardware reporting, and conversational issue resolution. Operational coverage included centralized service desk leadership for critical tool installations across many systems, role based access provisioning for users, vendors, and technicians, and delivery of system reports and hardware environment details to clients.
Governance and process changes were established through structured communication to senior management, weekly extraction of individual and team productivity reports, coordinated vendor and cross service team workstreams, and formal training and demo sessions for clients, vendors, end users, and service engineers. Ongoing responsibilities included providing root cause analyses and permanent fixes for critical issues, managing support for the ITSM, Lakeside, and chatbot tools, and continuous improvement of service management processes.
|
 |
Filinvest Land | Construction and Real Estate | 2000 | $325M | Philippines | SapphireIMS | SapphireIMS ITIL Service Desk | IT Service Management | 2019 | n/a |
In 2019, Filinvest Land implemented SapphireIMS ITIL Service Desk. The SapphireIMS ITIL Service Desk is an IT Service Management application that centralized ticketing and formalized request, change, and testing workflows for inventory and pricing operations.
The implementation targeted Inventory Control and Finance related workflows referenced by Filinvest Land job functions, including Project Group In-charge review, CIDC Head endorsement, and communication to all concerned departments. Operational coverage included routine tasks such as new project uploading and alteration requests, price increase uploading, promo pricing and financing schemes set up, and inventory unit information updating as performed by Inventory Control analysts in Mandaluyong City.
SapphireIMS ITIL Service Desk was configured to provide structured service request and change request handling, task assignment via Sapphire tickets, and a formal job order pathway to CTI for system enhancements that required back end adjustments. The platform was used alongside FREBAS activities, with tickets and job orders correlating to uploads and configuration actions in FREBAS, and with email notifications and approval routing built into the request lifecycle.
Governance and process controls were embedded in the rollout, with user acceptance testing facilitated through SapphireIMS to exercise multiple scenarios according to approved concept papers, submission of test results to a Team Leader, and staged approvals by Project In-charge and CIDC Head prior to publication. The SapphireIMS ITIL Service Desk supported standardized workflows for approvals, testing, and interdepartmental notifications without specifying third party implementation partners.
|
 |
MDS Call Solutions | Professional Services | 150 | $25M | Philippines | SapphireIMS | SapphireIMS ITIL Service Desk | IT Service Management | 2022 | n/a |
In 2022, MDS Call Solutions deployed SapphireIMS ITIL Service Desk as its IT Service Management platform. The SapphireIMS ITIL Service Desk centralized incident and service request workflows for field and centralized technical support at the Tondo Philippines site, aligning with IT Service Management practices for incident management and service request fulfillment.
The implementation covered ticketing for Point of Sale software and hardware, networked and standalone printers, label printers, scanners, servers, desktops, and cash registers, and established a ticketing-backed operational model used by field engineers and IT support staff. Field engineers coordinated request tickets through the SapphireIMS ticketing system, created and deactivated user accounts, and performed password resets using Active Directory integration while documenting incident resolution steps. Operational scope included in-person and remote technical support, monitoring and maintaining computer systems and networks, and installing and configuring hardware and software in retail POS environments. Governance and workflow changes emphasized ticket coordination and role-driven ticket ownership to standardize support processes for IT operations and field service delivery.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating SapphireIMS ITIL Service Desk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SapphireIMS ITIL Service Desk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating SapphireIMS ITIL Service Desk for IT Service Management include:
- Fea Card, a United Kingdom based Banking and Financial Services organization with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD SapphireIMS ITIL Service Desk Coverage
SapphireIMS ITIL Service Desk is a IT Service Management solution from SapphireIMS.
Companies worldwide use SapphireIMS ITIL Service Desk, from small firms to large enterprises across 21+ industries.
Organizations such as Filinvest Land, 3i Infotech and MDS Call Solutions are recorded users of
SapphireIMS ITIL Service Desk for IT Service Management.
Companies using SapphireIMS ITIL Service Desk are most concentrated in Construction and Real Estate and Professional Services, with adoption spanning over 21 industries.
Companies using SapphireIMS ITIL Service Desk are most concentrated in Philippines and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SapphireIMS ITIL Service Desk across Americas, EMEA, and APAC.
Companies using SapphireIMS ITIL Service Desk range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of SapphireIMS ITIL Service Desk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SapphireIMS ITIL Service Desk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.