List of Serviceaide Asset Management Customers
San Jose, 95110, CA,
United States
Since 2010, our global team of researchers has been studying Serviceaide Asset Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serviceaide Asset Management for Hardware Asset Management (HAM), IT Asset Management (ITAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serviceaide Asset Management for Hardware Asset Management (HAM), IT Asset Management (ITAM) include: Florida Power & Light, a United States based Utilities organisation with 9500 employees and revenues of $18.36 billion, Henrico County Public Schools, a United States based Education organisation with 7491 employees and revenues of $1.83 billion, Alpargatas S.A., a Brazil based Consumer Packaged Goods organisation with 14000 employees and revenues of $723.0 million and many others.
Contact us if you need a completed and verified list of companies using Serviceaide Asset Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serviceaide Asset Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alpargatas S.A. | Consumer Packaged Goods | 14000 | $723M | Brazil | Serviceaide | Serviceaide Asset Management | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2018 | Stefanini Group | In 2018, Alpargatas S.A. implemented Serviceaide Asset Management as part of Serviceaide’s Intelligent Service Management platform, delivered by Stefanini Group. The deployment addressed Hardware Asset Management (HAM),IT Asset Management (ITAM) requirements and aimed to extend service process automation beyond the IT organization. The implementation configured module-level asset management capabilities inferred from the case, including asset lifecycle and inventory tracking, request orchestration, and workflow-driven approvals. Email-based approvals were enabled as a core approval mechanism to accelerate service fulfillment and decentralize sign-off. Serviceaide Asset Management was delivered with Stefanini Group, and the architecture focused on embedding Intelligent Service Management workflows into enterprise service processes in São Paulo. Operational scope included non-IT service processes, increasing operational capacity without adding headcount, and centralizing asset records to support cross-functional service teams. Governance changes emphasized automated approval flows and process automation to reduce manual handoffs, with a phased rollout across enterprise service lines. The narrative notes inferred module-level Asset Management usage because the case highlights ISM across enterprise processes rather than explicitly naming an ITAM or HAM module. | |
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Florida Power & Light | Utilities | 9500 | $18.4B | United States | Serviceaide | Serviceaide Asset Management | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2019 | n/a | In 2019 Florida Power & Light implemented Serviceaide Asset Management to support IT and enterprise service management and to meet regulatory requirements. Serviceaide Asset Management, categorized as Hardware Asset Management (HAM),IT Asset Management (ITAM), was applied across FPL operations in Florida to provide a controlled inventory and change framework for NERC CIP compliance. The deployment leveraged ChangeGear capabilities within Serviceaide Asset Management, using ChangeGear CMDB and asset workflows together with regulatory-change workflow configurations. Configuration focused on CMDB-driven asset records, regulatory-change approvals and audit logging to create a single source of record for hardware and control changes, aligning ITAM and enterprise service management processes. Integrations included an explicit connection to Tripwire for change and control visibility, enabling cross-system change detection and audit traceability. Governance was centralized through Serviceaide ChangeGear regulatory-change workflows, which structured approvals and audit trails for NERC CIP compliance and improved auditability across Florida Power & Light operations. | |
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Henrico County Public Schools | Education | 7491 | $1.8B | United States | Serviceaide | Serviceaide Asset Management | Hardware Asset Management (HAM),IT Asset Management (ITAM) | 2018 | n/a | In 2018, Henrico County Public Schools implemented Serviceaide Asset Management in the Hardware Asset Management (HAM),IT Asset Management (ITAM) category. The deployment leveraged Serviceaide ChangeGear modules to modernize IT and facilities service delivery across Henrico County, Virginia, improving service response and visibility for staff and administrators. Multiple ChangeGear modules were configured to support asset lifecycle management, configuration management database functions, and integrated service desk workflows, aligning hardware tracking with facilities work order processing. The implementation scope covered district IT operations and facilities teams across schools and central administration, consolidating requests and asset records into a unified operational model. Serviceaide Asset Management and its ChangeGear capabilities were set up to capture hardware inventories, maintain configuration items, and link assets to incidents and service requests, enabling traceability from ticket to asset. Automation and workflow orchestration were applied to reduce manual reconciliation and to streamline asset status updates within ticketing flows. Governance shifted toward centralized asset lifecycle procedures and standardized service workflows, with administrators and IT managers given enhanced visibility into asset status and service response. The public case notes explicitly report improved service response and visibility for staff and administrators as outcomes of the ChangeGear-based deployment. |
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