List of ServiceNow On-Call Scheduling Customers
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Since 2010, our global team of researchers has been studying ServiceNow On-Call Scheduling customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow On-Call Scheduling for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow On-Call Scheduling for Incident Management include: Fortescue, a Australia based Oil, Gas and Chemicals organisation with 15745 employees and revenues of $10.79 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow On-Call Scheduling, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow On-Call Scheduling customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fortescue | Oil, Gas and Chemicals | 15745 | $10.8B | Australia | ServiceNow | ServiceNow On-Call Scheduling | Incident Management | 2020 | n/a |
In 2020, Fortescue deployed ServiceNow On-Call Scheduling to strengthen Incident Management for IT support and 24/7 emergency operations. ServiceNow On-Call Scheduling was implemented to coordinate on-call rosters and escalation paths across Fortescue’s Perth centre and site operations, including support workflows observed at Christmas Creek.
The implementation centered on schedule and roster management, automated notifications and escalation policies, and shift handover orchestration consistent with Incident Management requirements. Configuration work focused on templated on-call schedules, multi-tier escalation chains, and automated alert routing to nominated support roles to ensure continuous incident coverage.
ServiceNow On-Call Scheduling was integrated with Fortescue’s ServiceNow ticketing workflows for ticket creation, escalation and incident lifecycle tracking, enabling on-call assignments to be directly linked to active incident records. Operational coverage included IT support, ICT emergency incident management, technology and autonomy teams, and data engineering teams that used ServiceNow ticketing and the on-call system to analyze, resolve and escalate incidents.
Governance emphasized role-based access and coordination with existing user access management and IT stock workflows, aligning on-call responsibilities with Fortescue’s incident response procedures. The deployment centralized on-call scheduling into the ServiceNow platform, embedding roster governance and escalation workflows into established Incident Management processes.
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