List of Signpost Web Chat Customers
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United States
Since 2010, our global team of researchers has been studying Signpost Web Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Signpost Web Chat for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Signpost Web Chat for Customer Engagement include: Heaven S Best Treasure Coast, a United States based Professional Services organisation with 100 employees and revenues of $10.0 million, Train With Juan, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million, Southwest Pest Control Service Co of New Lenox US, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Signpost Web Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Signpost Web Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Heaven S Best Treasure Coast | Professional Services | 100 | $10M | United States | Signpost | Signpost Web Chat | Customer Engagement | 2022 | n/a | In 2022, Heaven S Best Treasure Coast implemented Signpost Web Chat as part of a Customer Engagement deployment offered to its franchised operators in the United States. The implementation leverages two modules highlighted on Signpost partner pages, Signpost Web Chat and Live Receptionist, provisioned to franchise locations to standardize live chat and receptionist coverage across the network. Signpost Web Chat was configured to capture web leads and escalate real-time conversations to the Live Receptionist layer, enabling unified handling of inbound messages and calls and supporting appointment scheduling workflows and lead qualification at the franchise level. Functional capabilities implemented include continuous chat capture, live receptionist call answering, and routing of customer requests to franchised operators, consistent with Customer Engagement practices for chat, live response, and appointment orchestration. Operational coverage focuses on franchised operators across the United States, aligning customer service and appointment scheduling under a consolidated Customer Engagement channel. The rollout emphasized centralized live-response coverage for franchises, and outcomes cited on the partner page include better response rates and increased bookings. | |
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Southwest Pest Control Service Co of New Lenox US | Professional Services | 10 | $1M | United States | Signpost | Signpost Web Chat | Customer Engagement | 2021 | n/a | In 2021, Southwest Pest Control Service Co of New Lenox US implemented Signpost Web Chat, a Customer Engagement application. The home services provider is documented on Signpost partner and customer pages using Signpost’s review and chat tools to capture inbound leads and to schedule jobs across its service area in the United States. The implementation centered on the Signpost Web Chat module, deployed as an on-site web chat interface that captures contact data, initiates conversational intake, and surfaces scheduling requests to internal staff. Functional configuration emphasized live chat intake, automated lead capture workflows, and review solicitation messaging to support reputation management and customer follow up. Operational coverage focused on customer-facing channels on the company website, impacting customer service, lead generation, and scheduling workflows for the small 10 person operation. Governance and execution included configuring messaging, response templates, and business hour routing to align chat handling with limited staffing, and the Signpost partner page cites outcomes of more reviews and improved lead engagement. | |
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Train With Juan | Leisure and Hospitality | 10 | $1M | United States | Signpost | Signpost Web Chat | Customer Engagement | 2021 | n/a | In 2021, Train With Juan implemented Signpost Web Chat as a Customer Engagement solution for its personal training studio in Tuckahoe, NY, United States. The small business, operating with around 10 employees, adopted the Signpost Web Chat application to centralize customer communications, bookings, and review activity on its public website. Signpost Web Chat was configured to provide conversational web chat for lead capture and appointment scheduling, paired with automated follow up sequences and review solicitation workflows. Configuration focused on real time chat routing to front desk staff and automated messaging to convert inquiries into booked sessions, reflecting typical Customer Engagement capabilities such as conversational messaging, appointment capture, and review management. Operationally the implementation covered studio customer touch points including website intake, booking confirmations, and post appointment follow up, aligning bookings, customer communications, and reputation management under Signpost Web Chat. Reported outcomes from Signpost materials and the customer testimonial included increased reviews and improved follow up, indicating the deployment impacted booking conversion and customer engagement processes. |
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